We stayed at the Seaside Suites for two weeks over Christmas, returning on New Years eve. We booked through Thomsons but knowing that there is usually a long wait at the airport for the coaches to leave, we arranged our transfer with Canada Transfers and can highly recommend them - they were there waiting for us with chilled cans of Corona (1USD ea) and took us straight to the hotel. If travelling on the 787 then Premier is a must but also take a cushion as the seats are very hard.
Upon arrival we were welcomed with 'champagne', quickly checked-in and taken to our suite - we were pleasantly surprised to have been up-graded to a Premier Suite - these are more modern but a little soulless/characterless and could really be a room in any upmarket hotel. The rooms are clean and the mini bar re-stocked daily with 3 types are beer ( 2 local & Heineken), soft drinks and water. The standard of cleaning was excellent - after an initial hiccup. The 'Concierge's' were quite helpful.
The restaurants were all very good with tasty, well presented food and generally very good service - with the exception of one waiter in the 'Sandwicherie' who, when we asked for coffee with the lunch, pointed and said 'the coffee machine is over there'! The Asian and Italian were probably our favourites. The restaurants are also clean and well furnished with the exception of 'Arricife' where the chair seats are badly stained. The 'Gourmet Pub' has to be pre-booked (before 2:00pm) but there is no pre-booking required at the others and the wait - with a buzzer - was generally 15-20 mins so OK. One thing that did surprise us was that even though the resort calls itself 'Gourmet All Inclusive' steaks were extra - not really on for this class of resort.
All of the restaurants have a dress code for evening meals:
' 'Gentleman: Recommended: Long pants, collared shirts, casual shoes.
Permitted: Formal bermuda, dress sandals''
but don't worry as this is not adhered to unless denims shorts, round necked t-shirts and flip-flop sandals fit in to it. Karisma should either have a dress code and enforce it or not have one at all.
The main bar 'Guacamyas' should really be re-named 'The Football Bar' as football and, occasionally, American football & baseball is on continuously with the sound not turned off even when bands are playing. The seating in this bar is showing it's age and is not really comfortable. The main plus with this bar is that it serves 'amber' beer on draught which is very nice! There are 5 different beers on offer plus a range of branded spirits. Service is again very good.
The beach is white sand and clean/raked regularly. It is, however, covered in sun loungers and day beds packed very closely together. We found that you had to be on the beach by 7:15 to get a day bed. The resort appears to have grown too big with too many rooms for the size of it's beach. The bar service on the beach was, yet again, very good.
Whilst there you will get the 'opportunity' to go to a 'presentation' of the 'Exotic Travel Club'. You will probably be told that it will last about an hour and you will be offered various incentives. If you decide to go you will be asked to sign a form saying that you agree to a 90min presentation but this will turn in to 2hrs plus at least.
The resort also has WiFi but this is an extra cost - surprising for a resort of this class.
Bearing all of the above in mind, would we recommend this resort and Karisma hotels, well yes.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras