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“Best vacation ever!”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 5 May 2014

My boyfriend and I picked this hotel based on the reviews we had read and we loved it! The room quality, service, food and location were top notch. We travelled with Sunwing and had initially low expectations but were pleasantly surprised. We started in the Premium building on a lower floor and requested a higher floor and were accommodated a few days into our stay. The view from a high floor in the Premium building is amazing.
Our favourite place to eat lunch and breakfast was the beach barbecue, hands down. For dinner, we liked the Italian and also the Japanese a lot.
I have travelled extensively across Canada, the US, Mexico, the Caribbean, Europe and Australia including many all inclusive resorts (more than a dozen) and this one was the best all inclusive I have been to.
Based on previous reviews, I had very low expectations of the beach but found it to be much better than anticipated. I snorkelled out past the stone walls each day and found plenty of coral and fish to see. We bought Keen sandals especially for the "rocky beach" and never used them once. We have since returned them. I went in barefoot and just avoided the coral - the water is clear after all - and never had a scratch on my foot. There are also areas completely clear of coral and others where it is obvious that you just don't want to be walking.
One minor disappointment is that we never once, in a whole week, managed to get a "beach bed". I mean the double mattresses with the floating sheets around them - we did easily get lounge chairs on the beach every day and never once woke up early to "stake out a bed". It is true that people wake up very early and save them with towels for the whole day which is a shame as then half of them sit empty for most of the day.
A pleasant surprise was the pottery table - we found this only on our second to last day unfortunately. Spent one lovely relaxing hour painting a small clay fish ($5) sitting under a fan in the shade. It was glazed and looked beautiful the next day.
The best part of our trip was the people we met. :) Stop reading reviews, just book it. You will love it.

Room Tip: Premium building, higher floor
  • Stayed: February 2014, travelled as a couple
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2  Thank Lisacookie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (8,310)
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4,086 - 4,092 of 8,310 reviews

Reviewed 4 May 2014

My fiancee and I have been very pleased with El Dorado resorts and the service provided by Island Getaways (specifically Aimee Moore). We had two amazing, romantic trips to Mexico thanks to everything that Aimee did for us! We absolutely loved the El Dorado resorts she suggested to us (El Dorado Royale and El Dorado Seaside Suites). We definitely recommend using Aimee for your next vacation and traveling to El Dorado Seaside Suites. The staff at the resort are friendly and incredibly hard-working.

  • Stayed: April 2014, travelled as a couple
    • Location
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1  Thank Abby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

This was our fourth trip to El Dorado Seaside. Our first visit was in 2007. Over the past 8 years this resort has really stepped up to provide a wonderful, relaxing experience. The staff are courteous and helpful. The food is very good and diversified. The beach area is full of beds, cabanas, and beach chairs. My wife and I would order room service each morning and eat it on our private deck overlooking to ocean. We then walked to 100 feet to the beach and spent the entire day there as the beach staff brought us everything we requested. The rooms were kept clean and the foliage was manicured. We even went so far as to try to stay another week. Unfortunately they were booked. There is a reef for snorkeling about 100 meters from the beach so we did not ever leave the resort. The Spa is fantastic. We visit the Rivera Maya twice a year and this resort has become our favorite!

Room Tip: The best room for us is the ocean front, ground floor, suite. Better than the swim up suites.
  • Stayed: April 2014, travelled as a couple
    • Value
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3  Thank Idaho5443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

We returned from our second trip in two years to seaside suites on 1st May having spent two weeks there with family, and will say firstly that this resort is fabulous - I have rated the rooms a 3 which is only average and this is why: we stayed in block 37 room 3717 second floor- we felt the block was tired and in need of a refurb, stayed here two years earlier and the same block of rooms looked so much prettier and fresher, badly needed painting there were plaster patches on ceiling, and the little touches had gone ie 4 poster bed with drapes and drapes over the jacuzzi, shower didn't work great and we had no plugs in the sinks, and yes overall you had a damp feel to the room - however that said with air conditioner blowing all the time and the humidity you can expect this, there was some confusion on arrival as we had requested 12 months earlier that we all stay in same block and two couples from our party needed to be in rooms next to one another due to a special occasion, this had not been sorted and in fact no all in same block which was disappointing as booked so far in advance, we were offered to be moved however this was 6 days later and by this point too late, that said this did not spoil our stay the overall resort is amazing a true paradise hideaway, from the tropical grounds to the beautifully decorated restaurants-Italian and la vida are outstanding, yes you have to wait for a table well that just makes your evening more enjoyable as an opportunity to have a few mojito's at the swing bars and perhaps chat to other guests, the daily beach BBQ all looked after by the ever so friendly Brenda is great, the staff are exceptional and in all our travels over the years no where comes close for service and friendliness as here and they are all a credit to the Karisma group. We took a tour of the new premier block and I have to say although not appealing externally as large - the suites in side are stunning and shall definitely be booking one of these on our 3rd visit, the Naay Spa is the best spa I have ever used and although a little pricey you can haggle especially if having more than one treatment. Do book your excursions via the guide Pablo on the beach as cheaper and just as good as your operator - our men went sea fishing and we did snorkelling in akumal with the turtles and a must see visit to one of Mexico's many cenotes (underground caves river systems) lastly a special mention to those amazing staff: Nathaniel who produced some lovely towel art in our room, Brenda who always had a cheeky word to say, Will I am our pool bartender who was great, and Alberto in the la vida who was just so professional. Always a ask for the GI wine list and the Mercedes Merlot (Spanish) red is just lovely - If your thinking of booking this resort then please do as we will return again soon, enjoy this fabulous resort and country.

  • Stayed: April 2014
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2  Thank sugarspicestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

We are not world travellers by any means but we couldn't have had a better vacation. Rooms, restaurants, bars and service were wonderful but what really topped it off was the staff of the whole resort and especially Brenda, Esau, & Lorenzo at the Gourmet Corner Beach BBQ, one of our favourite spots, as well as Isabel, one of the events coordinators, and Ubaldo, bartender at Colibri Swim up Bar. Massages at the spa were soooo nice. We had a great 2 weeks at Eldorado!
We missed out on the nightly 'Picadilly Circus theatre' shows the first week as we weren't told about them and neglected to read the events board, but once we knew, we attended them all and thought them terrific! Mexico Fiesta night on the beach was fabulous starting with one band, then a mariachi band, and ending with the incredible fire show!
Would we go back? In a Heartbeat!

Room Tip: Our room faced South on third floor, not much of a view but quieter I think, When I go back I would...
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

My husband and I returned home last night from this resort. As experienced travelers from the East Coast and living about an hour away from Manhattan, we have easy access to some of the finest restaurants, wine and service both near our home and in nearby cities like NYC, Atlantic City etc.
This property was not at all what we were expecting from a 5 star property. Here is why:
Rooms in Building 3000 are nice but our oceanfront walk out was actually a second floor room with a very limited view of the ocean, The place was damp to the point of the floors always being wet from the humidity. A bathing suit I wore on Monday was still wet when we left on Thursday. Therefor everything has a damp moldy smell. The outdoor stairs to our room always smelled like an overflowing septic tank, we couldn't figure out where the smell was coming from.
Internet is not included and must be paid for. However it is spotty, unreliable and very weak with connectivity limited to WiFi areas scattered around the property. Cellular service is also weak and unreliable so if you have children or work associates you need to be able to reach you choose another resort.
Expect to wait anywhere from 30 minutes to an hour to eat many meals. Food ranges from poor (example-no real orange juice they use a Tang or Kool-ade like orange flavored drink mix which is overly sweet and fake tasting). Nothing was gourmet or excellent. Buffets offer stale inexpensive fare with little taste and cheap ingredients. (example eggs Benedict are hard boiled eggs on a slice of toast with a piece of fatty ham, canapes are lunch meat with a cherry tomato tooth-picked to it.) Dinners were better than lunches but still not anything better than good at best. Nothing was amazing or delicious. Many foods were fried and fatty. Burgers are precooked and warmed up to order. Well done means well done, medium and rare also mean well done..
Drinks were made with overly sweet fake juices and mixes that gave them a cough syrupy flavor. Wines were surprisingly decent although some restaurants and bars only offer red (ok) or white (awful) and some offer an actual type of wine like Chardonnay (which was also ok)
The beach was our biggest disappointment of all as only a third of it is an actual usable, swimable and walkable beach. The rest of the coastline is a retainer rock wall about 3.5 feet high that the water goes up to. On the usable portion the chairs and beds are so packed together it is like being on a cruise that was double booked. And to add insult to injury you need to go down to the beach at 6:46 AM to put down a towel to reserve a lounge or beach bed or you wont get one until late in the afternoon. It is crowded and loud and not at all peaceful to be sitting elbow to elbow with strangers.
There is one very good thing about this resort- the people who worked there. The waitresses and concierges and bartenders all work very hard but are extremely courteous, eager to please and very friendly. I can't say enough about how lovely they all were except to say they made our disappointment with the resort itself easier to take as their smile and greetings and happy were truly contagious.
All in all I would say there are too many terrific places to stay in Mexico to waste time and money here.

Room Tip: Select another resort
  • Stayed: April 2014, travelled as a couple
    • Value
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5  Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 28 December 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

We have just had a week at El Dorado seaside suites and had a fantastic time.
Upon arrival as many people have mentioned the service was excellent very good welcoming and reception booking process.

So anyway we stayed in the premier suites we were given room 614 which is on the very top floor about center of the building. The room was very modern and well equipped with a fantastic view (see my photos) these are the better rooms in the resort without doubt. But.....for those of you that want a room as close to the sea as possible the premier building is set the furthest back.
I didnt find this an issue myself but understand some people would as you need to go around the back of the building, up the elevator to access your room. Again i didnt have an issue with this, but some people may want to look into that prior to booking.
The balcony was fantastic i loved laying on the double bed reading my Kindle with the amazing view in front of me (see photos).

We have stayed at alot of 5 star resorts and i must agree with many people that the staff here are amazing and definitely up there with the best of them. The service in the restaurants, bars, beach anywhere you go is excellent, the guys and girls at El Dorado really cant do enough for you.

The food is brilliant everything from room service to the sandwicherie, it appeared that the sandwicherie was the more popular choice at lunch times (try the old burger if your feeling hungry). My personal fave at dinner was probably the italian (mia casa) and asian (klay talay) try a bit of everything guys its all worth a taste. There is so much choice you could eat breakfast at 4 different location, our fave being Arrecifes as its more continental/buffett style with a huge amount of choice, but if its al a carte you want at breakfast be sure to visit the garden grill.

very good bars top shelf drinks top service, just take extra care on the swings when you have had a couple!!

All this talk of being up at 6.30 to secure a bed is complete nonsense! maybe if you want a four poster swing bed in the best location yes! i had a walk around about 7.30 one morning to take a few photos and there were a huge amount of beds and loungers available.

At busy times you may have to wait a little for a table at dinner, but it isnt an issue 20 mins tops. usually around 10.

All in all this is a very good resort and was better than i expected, the premier suites are worth the small amount for the upgrade but just take into consideration they are furthest back. If i visited again i would still use the premier section though.

  • Stayed: April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Nicky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: £247 - £622 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

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