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“Excellente!!”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellente!!”
Reviewed 16 May 2014

I've been to about 12 different all-inclusive resorts in and around the greater Cancun area and I must say, this resort raises the bar. My husband and I are both in our 40s and this resort provided the perfect mix of relaxation and fun. The food is outstanding...never had a bad meal...and I'm a foodie. Cocktails were plentiful (top shelf liquor) and great wine (ask for the GI wine list).

We had a room on the 5th floor of the premium block and, for us, with was worth the extra expense. I can't imagine not having a view of the ocean. The swim up suites did not provide much in the way of privacy, if you were sitting on your patio, your neighbor was RIGHT next to you. Also, not much in the way of a breeze. Beach beds on the beach were readily available, even later in the morning. If you want a beach bed by one of the pools, need to be out there by 7:30ish. We spent most of our time at the Arrecifes pool. This is the "party pool". Water aerobics, water polo and volleyball, games (bingo, name that tune, other crazy games). This pool also has a swim up bar. The entertainment staff was awesome, Lulu, Kathi, Ingrid and so many others. We had a blast. Having said that, occasionally, we just wanted to chill and read in our pool bed and nobody interfered with that. Great music at the pool all day (disco, 70s-90s). Guacamaya Lounge is the place to be in the evening. Live music, great drinks, nice place to meet people. Also, if there is a game on that you want to watch, this is the place....they have a few large tvs on sports all day.

Very romantic. This resort really focuses on couples. Age range mostly 30s - 70s. The staff is incredible and very friendly. Everyone says "hola".... We would definitely return to this resort. Just go....trust me :-)

Room Tip: If you want an ocean view, get a room on a high floor in the premium suite.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Htom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Glasgow, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 May 2014 via mobile

My partner and I booked the El Dorado Seaside Suites for the middle two weeks in August.

On arrival we were greeted with a lovely and much appreciated cold glass of fizz and a moist towel. The check in went very smoothly and by the time we got to our room - our luggage was ready and waiting. Our room looked over a pool bar which had swim up rooms just below us. Based on our research before we booked - we knew not to expect nor request a sea view room as there are coconut trees that line all the walk ways that prevent any sort of view.

The room was lovely. Clean, very spacious and fresh. I have read some reviews of people who found the rooms dated or in need of a freshening up - but we couldn't complain.

The choice of restaurants were great. Our favourites would have been the Italian and the Asian. We were slightly disappointed with the Mexican which is surprising as we were in Mexico. Only on a couple of occasions did we have to wait for a table but the wait staff were always very attentive and would never forget about you if you were asked to wait at the bar. My only gripe would be that none of the correspondence we received before departure advised that males had to wear a collar - from visiting other 4-5* star properties before it is more commonly long trousers that are requested but after being refused entry into a restaurant for dinner one evening were we highlighted of this rule.

The bars were great - if you wanted a cocktail that wasn't on the list they would find out what was in it and make it for you. Nothing was too much trouble. The entertainment was also very good.

The beach we knew was still recovering from hurricane damage but it was still gorgeous, very relaxing and you were always able to get bed no matter what time of the day you went.

All in all we had a very relaxing fantastic time. Ate too much and drank too much but that's what holidays are for!! The wait staff could not do enough for you - we always tip (some may agree with that some don't) and not for any other reason than we felt that the service was just amazing. We will be returning to EDSS. I just hope that the expansion of the property hasn't taken away from its charm.

Stayed August 2013, travelled as a couple
Helpful?
Thank HappyCampers46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 May 2014

Overall we had a good time at this hotel. We did have a few issues but nothing major.
Check in was a bit of a nightmare and started us on the wrong foot. We arrived in the evening after a very lengthy time at the airport (taking two hours to actually get through the airport at Cancun). So we were tired and just wanted to relax. They came round with some drinks and canapés which was a nice touch but check in still took what seemed like forever!
When we finally got to our room - the in the premier suites - we were very much impressed. A lovely, spacious room and terrace (on the third floor). The view was slightly disappointing as we could see the back of one of the restaurants - other than that it was mostly palm trees. The terrace didn't get much sunshine either.
The room was kept immaculate - although you HAVE to keep the aircon on as otherwise everything suffers from the humidity. Your swimming costumes won't dry and everything will get damp and slippery - especially the floor. The bathroom was huge with a Jacuzzi - great after a long day checking out the ruins at Coba or Chichen Iza! The bed was one of the most comfortable I've ever slept in as well. The mini bar was fairly basic - beers and soft drinks - but that didn't bother us - kept well stocked as well. Room service was excellent - although they did seem to take a while to collect the empty dishes from outside the rooms - which concerned me slightly - started to attract bugs!
The choice of pool was good - the quiet pool with beds around - right by the sea was probably our favourite choice. Very chilled out and waiter service for drinks.
There's an activity pool of your into that sort of thing and two other pools with swim up bars that connect to all the swim up rooms. Like I say, we preferred the quiet pool as it was the best place to chill out and you could still get a nice sea breeze.
The beach was a let down. The sand is extremely rough, and you can only access the sea directly at certain points. Its quite shallow and rocky as well. We did a snorkelling excursion at Akumal where the beach was amazing - if you're looking for an amazing beach this probably isn't the place for you - although Akumal and Tulum aren't too far away.
Additionally, you had to get up and go straight down to the pool or the beach (before breakfast) to secure a bed or loungers.
The bars had a good selection of drinks - if you're staple cocktail isn't on the menu just ask and they generally make it for you anyways. Disappointing that they use syrups rather than fresh fruit in a lot of the drinks though. Beer and wine (included in the all inclusive deal) is a bit limited.
The restaurants were OK - it wasn't terrible but I have eaten better. A good selection so everyone should find something to eat. We ended up frequenting the Italian and the Mexican ones the most. Mateo (hope I've spelt that right) in the Mexican restaurant made a huge difference to our evenings. Very enthusiastic, didn't rush us out like some of the other waiters, checked we were OK for drinks. He made our visits special! The staff were generally very good but he definitely stood out!
Personal concierge was OK - nice idea but we found we struggled to get hold of them sometimes and they were meant to be open until 5pm according the hotel literature - they had quite often disappeared half an hour or so before that.
Breakfast was OK but nothing special. Two buffet style and one sit down and order venue. We found the sit down one was best for us but the portions there were fairly small - if you eat well in the mornings the buffets are better for you!
There was no where to just grab a snack during the day or an ice lolly etc - it was 3 square meals a day and that was it (apart from pretzels around the bar!).
Lunch at the Sandwicherie was very good but limited to pizzas, burgers and burritos.
The best place we discovered was the beach BBQ on the pier - no one told us about this but its by far the best place to grab lunch. Buffet style with a wide variety of hot and cold food - nice atmosphere as well - though you may have to table share here (not a problem for us but may be for some people).
We did use the spa - its very nicely set out and not badly priced.
You can book excursions by the beach but we stuck to doing this with our rep.
Overall we had a lovely time. We booked through TUI/First Choice. The facilities and the staff were amazing. The beach and the food were weak points.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tumble_Dumpling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 8 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 May 2014

Great rooms, excellent service, good food, nice staff. I would give it five starts, except the beach front was very disappointing. Virtually unable to walk on it, sank down in the sand up to my calves, almost fell and twisted my ankle! We love long walks on the beach and that was impossible to do here. Otherwise, w!e had a relaxing, highly enjoyable and romantic holiday

Room Tip: If you go during more of an "off" season, you may be able to get an automatic room upgrade...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WineJazz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 8 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 May 2014 via mobile

We returned from El Dorado Seaside Suites 2 days ago after an absolutely fantastic 10 day stay. We stayed in the premier suites (well worth the upgrade) on the 5th floor with lovely sea views. From the moment we arrived the atmosphere was that of luxury and relaxation. The grounds of the hotel were immaculately kept, and all communal areas were always beautifully clean. All of the service we received whether from concierge to the restaurants and bars was 5 star. Nothing was too much for the staff who were always polite and friendly.

The wide range of restaurants made eating out in the evenings much more special than hotels where a buffet is the only option. We particularly enjoyed the Mexican, but speaking to others at the resort everyone had different opinions. In the evenings we sometimes had to wait for a table (30 mins average) but this didn't bother us as it just meant more time for a cocktail or two before dinner!

On previous holidays we tended not to get involved in much of the daytime activities (preferring a more relaxing experience!) but at El Dorado we really enjoyed the poolside activities by the main pool. The entertainment team did a great job at making sure everyone felt included, but it was no problem if you just wanted to relax and snooze on one of the many poolside beds. They really were "excellentè"!

Before we arrived we had read the reviews on trip advisor, but nothing could really prepare us for what a fantastic time we had. We're very envious of anyone reading this preparing for your holiday.. You will have an amazing time!

Stayed May 2014, travelled as a couple
Helpful?
9 Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackrod, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

My husband and I stayed at El Dorado Seaside Suites for 10 nights for our honeymoon in April and it was definitely the right decision!! We went into the travel agents completely open with a destination and the travel agent could not recommend El Dorado enough - "Beautiful hotel, idyllic setting, gourmet food and the most helpful staff you could ever find." We thought this may have been a little superlative but when we arrived to warmed clothes to cleanse ourselves after the long journey and a glass of champagne I was already starting to be convinced that it didn't give the place justice!!

The food is utterly amazing, with a great range from Vietnamese to Gourmet Pub and plenty in between. All the food was made, served and presented to an unrivaled standard - even the room service!

The presentation and setting of the hotel was perfection itself, even the bins had the ashtrays on top groomed! The staff picked and raked the beaches all day long, the concierges were always available for anything you could wish or ask for and the entertainment staff were the most approachable and engaging I have ever had in any resort, without being at all pushy if you didn't fancy getting involved.

The drinks which can sometimes be a little ropey on all inclusive were all real brand and genuinely unlimited - the cocktails in particularly were fabulous.

The rooms were so spaciously and incredibly well equipped - they have fitted relatively new air-conditioning units which did not dry the room out at all (both myself an my husband have asthma and can find air conditioning that way sometimes.) The jacuzzi hot tubs were absolutely lovely and the bathroom so spacious I could have took up residence in that room alone!

Overall, worth every single penny and would love to go back at some point. The only area for improvement I would say is that our marriage certificate was taken to be photocopied upon our arrival as the member of staff asked if we were celebrating anything in particular. This was pointless as it was never mentioned again and there was no benefits for them being aware that it was the honeymoon...not that it really affected our experience at all.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnley, United Kingdom
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 May 2014 via mobile

We stayed here for two weeks in April (4th to 18th) and it is the best hotel we have ever stayed in. . .our 21 wedding guests also agreed.
We stayed in a swim up room which we loved. What I would say is that the upgrade is extortionate and we wouldn't pay that much if it was just a normal holiday, but for something extra special the swim up does the trick :-)
The service is impeccable. Firstly our concierge, Jorge, really was amazing at his job: friendly, enthusiastic and most of all genuine. As mentioned, we got married here and the wedding planners are of A* quality. Nothing was ever too much trouble, and I definitely the think the service we had at this hotel was much better than what many of my friends in the UK have had.
The food. . .oh the food. I am still dreaming about it. It really exquisite. Gourmet in every way.
The only thing that annoyed me ever so slightly was my attempt to settle the room. It did appear that there was a lack of communication between the main reception, the spa and lomas travel who we had handled our wedding arrangements before arriving at resort. My only advice would be to settle charges a couple of days before you're due to come home.
If you're reading this then you've either booked to go or are close to booking. All I can say is enjoy every single second of your trip and I'm very jealous that you'll be there and not me, haha :-)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bobbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

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