We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Perfect Honeymoon Getaway”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
El Dorado Sensimar Riviera Maya
Ranked #5 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Logansport, Indiana
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Perfect Honeymoon Getaway”
5 of 5 bubbles Reviewed 6 June 2014

My husband and I visited El Dorado Seaside Suites for 5 nights & 6 days in May for our honeymoon. The weather was perfect and we had an amazing experience! We booked the vacation through Rachel at beachbumvacations.com and she set everything up for us! We didn't have to worry about ANYTHING! It was so nice while planning a wedding I didn't have to worry about planning the honeymoon too! I had never flown before and the plane ride was great (first class) even customs was fast and easy to get through! All of the staff at the resort were so nice and friendly! There is a good selection of food places to eat too.. we tried something new every night! I definately recommend booking a tour when you go too! There are many different ones. We went on 12 ziplines and swam in a cenote! It was so much fun and the pictures were priceless! I was really impressed with everything and we will definately go back there again or have Rachel at beachbumvacations.com (which is free) find us some place new and exciting to go to!!

Room Tip: We stayed in the swim-up suites so when we walked out the back door of our room there was the pool w...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Nikita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

7,776 reviews from our community

Traveller rating
    5,364
    1,528
    509
    226
    149
See reviews for
218
6,113
47
20
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,241)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
W-ton, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

Just come back from EDSS in Playa del Carmen, Mexico. Great hotel, adults only definitely worth a visit.
Our room - we booked one of the swim up rooms, which had a patio, table & charis & 2 sun beds lying in the water. The room was spacious, well equppied incl jacuzzi, ac worked well however a little noisey, fridge re-stocked everyday beer, water, soft drinks. Our maid Luisa kept the room spotless everyday and amused us each day with the different towel animals she could make. Didn't use the swim up to the room as most of the day it was in the shade & the water was a little cool for my liking, so spent our time down the beach which is very unusual for us.
Restaurants - staff all friendly, in each one we were offered hand sanitizer before being shown to the table. All were gourmet & the waiter service was great, so we got to have meals together rather than wandering round filling plates from buffets. Even at really busy time longest we had to wait for a table was @ 20 mins and we were given a buzzer & sat at the closet bar until it went off. Food very good , not massive portions in the restaurants but you could order as many meals as you wanted & then if you were hungry there was the 24 hr room service included.
Bars very good, staff friendly, plenty of seats including swings, drinks plenty of choice.
Long stretch of beach, plenty of 4 poster beds along the shore & more than enough sunbeds.
Wifi in our package was free in certain areas, however if you wanted it in more then there was an additional cost.
At the beginning of your holiday your are given a safe key & lock, room keys & towel cards. Safe key/lock old fashioned & cumbersome, dont lose the key as they then have to drill the lock out & this costs.
As a rule tend to find the gym's on holiday not great but this was very good, although out of the way in the same building as the spa. You will get asked frequently when your on the sunbeds if you want any information @ the spa but if you said no you were left alone.
All additional charges (spa etc) are charged to your room & the day before departure you receive notofcation of all the additional charges that are to be paid, which you can settle the night before rather than waiting until check out which was good. The safe & towel charges are included on the bill, however these are cancelled when you hand back the lock/key & cards.
Weather - rain most days only 5/10 mins then warm/sunny although quite breezy, which masked how warm the sun was.
Playa de Carmen is @ 30 mins taxi ride away approx 250 pesos, worth a trip. Go early evening as its not too hot then. Pay a visit to the club Coco Bongo very good night to be had there, non stop tribute acts/shows & music.
Holiday overall would recommend, we will definitely go back, & it has given us something to ponder for our honeymoon next year.

Room Tip: Buildings mainly 3 storey, the swim up rooms are on ground floor. There are rooms closer to the beac...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank W0lves1501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

I'm going to keep this short and sweet as I don't see the need to write fully blown essay like other people on here..

LIKES; well maintained, clean with excellent surroundings, staff all very friendly and helpful - couldn't do enough for you, food good in general - good choice and presentation, excellent spa facilities, Vida and Asian restaurants best by far.

DISLIKES; standard rooms looked tired and a bit dated, needs more atmosphere in the evenings - no bar or anywhere with music/light entertainment, needs somewhere to get quick snacks and more options provided in mini bar, sea is clear but very rocky in areas, amazed you have to carry a big old safe key around with you - really needs updating, no English TV channels.

Don't get me wrong, this is a lovely hotel - had a great time. Food and service is the best part but just needs a few little extras to make it a 5* resort.

Room Tip: Pay that little extra for a premium room, although be ware these are near the theater which gets qui...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hones1_Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 8 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 5 June 2014

We stayed at El Dorado seaside suites for ten days from May 22nd. We flew on the new Dreamliner which was extremely comfortable with a good selection of entertainment and a few extra little features! Same old plane food so no great excitement there!

The experience at Cancun airport was smooth and pain free we were through quickly and efficiently. The transfer took about 1hr 20 however we spent 40 minutes sitting at the airport whilst people leisurely made their way to the coach having stopped for beers and cigarettes along the way, a little irritating after a long flight and knowing you still have another hour to go.

On arrival at El Dorado we were greeted with a towel and a drink and requested to sit down. I know many people have commented on this touch however we found it a little drawn out, it took a long time to get checked in.

We stayed in what would be described as the bog standard room, we didn't opt for any upgrades and would say we were very happy with the room. They are very big and airy with extremely effective air conditioning. They are a little dark but you soon get used to this. Lovely big comfy bed, very clean with everything replenished daily. The mini bar was sufficient with lots of bottled water always being refilled.

FOOD: we enjoyed pretty much all of the food we ate. The al a carte was better than the buffet (arreceifs at breakfast and Beach BBQ at lunch). La Vida was great for breakfast real quality food! All resturants were good in the evening however we favoured Mia casa, Klay Talay and the gourmet pub. Lunchtimes were good, although, it really misses a takeaway snack bar or similar, somewhere you can grab something small and eat on your sunbed. Each meal was delicious but large and full on, with a wait for a table and then full table service.

It is true what has been written about sun beds! If you have a favourite you need to be up by 6, we set our alarm, quickly popped down and then went back to bed for a bit. No real issue, I'm afraid for those people that were complaining about it. That is simply the way it works, if you can't beat them, join them!

BARS: there are two main bars both of which are fine and dandy during the day in a swimming costume and the sun, they have a pretty good cocktail list. However, come the evening this hotel is hugely lacking anywhere with comfort or atmosphere! It's the same two bars however they have failed to light them appropriately so unless you stand around the bar you are pretty much in darkness. This is a shame as they have some comfortable seating areas but you can't see each other. They need a large delivery of fairy lights and a bit more live music (pianist for example). It's all a bit lacking in the evening, however, you get on and make the most of it! FYI amazing what a couple of tips do in the evening! We had glass each evening in place of plastics, we never had to que and were constantly attended too and re-filled!

We both had a dodgy travellers tummy which put a bit of a damper on everything, this seems to be fairly common.

All in all we had a good holiday, as for the most part the sun shone and we were together, however, this resort is missing the 'premium' element of 5*. Everything is good with some excellent food but it lacks atmosphere!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bradfreddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 28 December 2016
Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
burnley
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

My husband and I visited this resort in March 2014. This was one of the nicest holidays I have ever been on. The place was spotlessly clean, the rooms were really comfortable and spacious. The beach was beautiful and clean and there were plenty of sunbeds to go round. What I was really impressed with was that when it said all inclusive it meant it, ALL drinks were included not just local produce and it didn't stop at 11 or 12. even room service was 24 hrs and at no extra cost. The food was great and you could visit any of the restaurants without booking. I would thoroughly recommend this holiday.

Room Tip: Try to avoid a room on the front near the beach bar it goes on a bit late. We are both in our 60...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank susan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

Me and my husband stayed for 10 nights in the premium block . The room was perfect, the staff wete more than helpful and friendly, all the food as top notch. The beach was beautiful. I must recomend anyone whos going to use the spa! It was the best by far! Overall it was perfect and i cant find any fault or anything to complain about. Just perfect!

Room Tip: Book premium
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank charlie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Just back from a 2 week holiday with my wife. Went last year and gave a detailed review then, always a bit nervous going back somewhere again but glad to say we weren't disappointed.

Stayed in the Premium block, room 502, great room, great view. We are members of the Exotic Travellers club which are onsite here. Treated really v well indeed and thought our membership was worth every penny.

Staff remain fantastc, our room came with butler service, our butler was a chap called Candido, an absolute gem. Can't fault the staff, excellent throughout, tipping not required or expected but we did as they couldn't do enough for you.

The resort is expanding slightly, a new reception is being built but away from the rooms so peace and quiet all round. We went for rest and relaxation and got precisely that. The spa is fantastic, had a couple of treatments, the gym is there, also a sauna, hydrotherapy. Nightly entertainment also ve good and plenty of daytime activities.

Thomson reps were great, we booked trips with them again and they were good value for money. Would reccommend the trip to Isla del Contoy, Chichen Itza, and Tulum amongst others.

Food remains excellent, branded drinks and no short measures!

Don't actually have any negatives other than the dreadful Thomson flight from Newcastle. Oh well.... the Dreamliner is scheduled to fly from Newcastle next year so here's hoping,

Will definitely go back next year

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Jmpf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 17 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
22.0 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#59 of 213 in Playa del Carmen
4.5 of 5 bubbles 4,855 reviews
6.9 mi away
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4.8 mi away
Secrets Akumal Riviera Maya
Show Prices
Show Prices
Show Prices
7.3 mi away
Luxury Bahia Principe Akumal Don Pablo Collection
2.1 mi away
Grand Sirenis Riviera Maya Resort & Spa
18.2 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 213 in Playa del Carmen
4.5 of 5 bubbles 15,369 reviews
Show Prices
Show Prices
Show Prices

Been to El Dorado Sensimar Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, TripOnline SA, LoveHolidays, Evoline ltd, Cancelon and HotelQuickly so you can book your El Dorado Sensimar Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing