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“Don't listen to the negatives ...”

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El Dorado Sensimar Riviera Maya
Ranked #3 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 21 June 2014

... try it for yourself. We chose this hotel based on a recommendation from a friend and I've got to say we had a lovely time and weren't disappointed. We had looked at the mixed reviews before we went so were very dubious what we were going to find but I can honestly say we really enjoyed it.

We travelled with Thomson from Gatwick on the Dreamliner in early June which was really smooth which is more than can be said for our journey through Immigration at Cancun Airport - 1 1/2 hours it took us to get through the airport !!!! Combine that with a lengthy 1 1/2 hours transfer it did seem like an incredibly long journey to the hotel but despite all that it was worth it. When we did eventually arrive we were greeted with ice cold drinks and taken to our room very quickly. We stayed in room 4004 which is one of the swim-up rooms which was nice. Like other people have mentioned the room did slightly smell of damp when we first got in there but you have to make sure you leave the air-conditioning on and this soon disappears. The room had everything we wanted - it was large, very clean, had a huge Jacuzzi bath, large comfortable bed, TV and a lovely mini-bar which was re-stocked daily. The personal concierge was available every day for anything from restaurant reservations, beachtowels, and even giving us a choice of pillow preference!

We enjoyed the food there - for breakfast we tended to use the Arrecifes restaurant as that was buffet style and you literally could choose anything you wanted. We also tended to eat at the Sandwicherie at lunchtime and the service and food there was excellent. We tried all the different restaurants in the evening, our personal favourites being Vida Garden Grill and Mia Casa. The service in each and every restaurant was excellent - the waiters were magnificent.

Entertainment wise it is mainly structured around the main Guacamayas Bar where there is usually live music but there are also live shows at Piccadilly Circus a couple of times a week. Although quite cheesy, these were good fun. It is not a rowdy hotel and never will be so if you are going there looking for that sort of holiday then you are going to the wrong place.

Despite having a swim-up room we spent most of the time on the beach - please don't take that as a slight against the room, we just enjoyed having the choice of being out and about . The beach was lovely - I appreciate what people say in that its not a huge beach and not great for swimming but it was extremely clean. It was lovely paddling amongst all the fish - my husband even saw a stringray there!!!! We never struggled to get a sun lounger - there was always some available no matter what time you appeared. We were also very lucky with the weather - despite the dreadful forecast before we left, we only had a tiny bit of rain in the whole 10 days we were there.

The staff are absolutely amazing - I cannot stress enough how fantastic they all are and they absolutely made the holiday. They are all extremely hardworking but despite that, nothing is ever too much trouble and you are always greeted with a friendly "hola".

So go and enjoy!

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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12  Thank JSully2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 8 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,293 - 4,299 of 8,640 reviews

Reviewed 21 June 2014

To keep this simple for the money, it simply isn't worth it and for me it is definitely not 5*

The food was inconsistent - best is the garden grill/gourmet pub, worst was the Mexican (awful!), breakfast/lunch had some odd choices but the french toast was a safe bet and the beach BBQ was pleasant.
Service was good but not personable for the time we spent there unlike other inclusive hotels we have stayed at.
Beach was nice but a little rocky and with ugly coral areas (eco-friendly), we found a better one a 10 minute taxi ride away, absolute paradise!
House keeping was poor, twice ours hadn't been serviced until after 5pm
The room itself was large and jacuzzi bath was a treat - no complaints here
Drinks were lovely and on tap - great cocktails, again no complaints!

One of the biggest annoyances of the whole stay was the WIFI - the fact you have to pay an excess to use this is a disgrace! Completely understand if hotels do not provide WIFI as holidays are supposed to be a time for relaxation but if you are going to offer it then have the decency to do so as a complimentary service, especially when customers are paying such a high price for the stay anyway.

To conclude, small things like the champagne on arrival and luxurious 4 poster sun loungers lead you to believe this could be a 5* hotel but for me it was only a 4* and for value for money I think it only deserves a 3!

Room Tip: Swim up room was an excellent choice!
See more room tips
  • Stayed: January 2014, travelled as a couple
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8  Thank francesca r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 28 December 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014 via mobile

It was back in April when we visited but having read the reviews I wanted to comment on the beach. I agree that it wasn't huge but I wonder how many people actually walked the length of the beach to find their perfect spot? We sunbathed far over to the left side of the resort (as you look at the sea) which was peaceful and well served by a waiter walking up and down, and a bar. There was a choice of beds, the standard type or the large shaded double beds. Most days we had both all day so we could move one to the other. There being other beds free nearby meant we weren't leaving anyone else short.
But, yes, further to the right hand side of the resort I saw people pacing up and down looking for beds and it was noisy and crowded. They just didn't seem to want to walk up our end of the beach. Which was fine by me!!
The pools again were varied but there was a huge one in front of the Premier suites which anyone can access. But the small pool by where we sunbathed, again to the left hand side was lovely and peaceful.
We were at peak Easter time by the way so it's not like the resort wasn't busy.
But yes there were one or two reservations. I wasn't that thrilled with the food tbh. It all seemed a bit samey. Apart from the sandwichery for breakfast and lunch which were my favourite meals. Evenings not so.
The Gourmet pub was just strange. Difficult to work out what the choices were and not at all memorable. Not all the restaurants were open and when it rained once (and it really pours!) the restaurants filled up and we were actually stranded out in the rain because they were queuing out of the doors. We were far from our room so we got soaked in our evening clothes!!! Not blaming the rain of course but there are few places to "go" other than the restaurants or your room!
The room was fantastic though. We were on the top floor of the Premier block. Not a pretty building to look at but we decided it was the best place to be. Great balcony with a bed and a gorgeous view of the tree canopy and the sea. Lovely exotic birds too. Watched the rising sun in the morning (jet lag) and felt extremely comfortable and happy in my room. It was huge and there was a jaccuzi which I hadn't expected. The tickets and the booking form both said different types of room so we really didn't know what we were going to get! But very happy once we saw the room. The beds are as comfortable as other reviewers said. Best I've ever slept in and huge. Air con and fan. Very comfy.
Iguanas everywhere but few insects. Clean mostly but I found some sun beds greasy and sticky. Some were covered with a fresh sheet every day and others not at all. Seemed no pattern to it!
Overall I won't go back but if you're reading this having already booked, don't panic, just explore the resort and find your favourite bit. It's a lovely place and it's what you make it.

  • Stayed: April 2014
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11  Thank chicken36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 8 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

We booked this as we had previously stayed at el dorado royal (sister hotel). Well this hotel does not compare in any way shape or fashion. Entertainment in evening was non existent even though they advertised beach party this was cancelled on both weeks due to wedding party and lack of staff. We spoke to entertainment staff but they stated it was management decision. It felt as though wedding parties had priority over normal guests. Beach is awful, take some type of shoe you can you in sea very rocky and shallow. Drinks not great either. Most of the restaurants serve up the same food for example similiar menu in garden grill and gourmet pub. We both had upset tummy for a good six days after speaking to other guests they were complaining of the same. Janet the beach waitress was an absolute star. If you get to the beach any later 8am then forget getting a sun bed they all have towels on, although their is a rule regarding leaving belongings on beds nobody takes any notice and impossible to get around the pool.

Highlight of the holiday : coming home
This feels such a negative review, I'm very disappointed however I cannot fault their sister el dorado royal as this is a 5 star hotel and seaside suites is a meagre 3* at the best.

  • Stayed: May 2014, travelled as a couple
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5  Thank Angie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 28 December 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

Me and my wife have just returned from seaside suites were we celebrated 25 years of marriage, upon arrival our hoilday company (Thomson) had not told them that we needed a ground floor beach front apartment due to my wife needing a walking stick to walk they gave us a first floor apartment which we declined it after waiting around for 1 hour at reception they found one for us only for us to see a white wash wall of the beach bar which was being renervated.
The wardrobe in out room had mould on the walls which made our clothes smell, the food was ok but only 5 restaurants open at night.
The beach was not all that good which was a let down would I rate this as a 5 star hotel (NO) more like a 3 star but I must admit the staff were brilliant, polite and friendly

Room Tip: The swim ups rooms look very small
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
8  Thank skelly2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 28 December 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

We spent 2 weeks at this lovely resort at the end of May. Like everywhere it is always easy to focus on the things that maybe aren't 100% and there were a few things here that annoyed us but overall we felt that this was a beautiful resort and very well maintained and we will definitely come back.

Reception: Excellent welcome after what seemed like the longest transfer ever. Welcomed with a nice cold drink and towel and processed very quickly. We were sent ahead to our room and our luggage was delivered about 20 minutes later.

Room: We stayed in the premium block on the 4th floor and although we wouldn't have chosen this room (would prefer old style but none available) we were really impressed. The room was MASSIVE as was the bed. The bed was the most comfy I have ever slept in. The entire room was well equipped and apart from requesting extra hangers we did not require anything and nor did we have any complaints.

Beach: We did find the beach a little disappointing but we were away of the issues before travelling. The first week we struggled to get a bed without being up before 7am but the second week you could still get one after 10. We didn't really spend any time at the pools so can't really comment.

Food: The food was lovely. Don't get me wrong, it's not 5* restaurant quality but it is well above what you would expect and indeed normally get at an all inclusive resort. For us we liked the Mexican and also the Gourmet Pub. The Pub menu is very odd and takes some getting use to but for us the best waitress on the entire resort works in this restaurant (Sandra). She goes about and beyond.

Bars: We spent quite a bit of time at the main bar, always quick service and loads to choose from.

What I will say is that when is rains they really let themselves down here. We has 3 full days of torrential rain and the place really struggled to cope. The phone lines went down many time for hours at a time. Not able to order room service. Also, quite a few of the restaurants desperately need their roofs fixing as they were leaking. Vida was particularly bad.

I could probably go on for ages but all I will say is that for the money we paid this resort excelled and we will definitely be returning.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank yoda04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

At best this is a average hotel in Mexico. There is nothing special about Sea Side especially the food they call Gourmet! Our stay started with us not having the room we booked and a having to deal with the rudest, meanest concierge "Crystal" we have ever had and I can go on and on about her but I won't. If we never return to this place it will because of her and the way she treated us.
On the other hand we had the best butler we've ever had. His name was Candido and he was outstanding in every way. Our first night we eat at the Pub and it was so good we decided to eat there our last night, what a mistake that was. Our food was burnt so bad plus we had to wait over 45 minutes for the main course. The other restrauants are so so at best. The BBQ on the pier wasn't to bad.
If your a beach person who likes to swim go elsewhere as this place is shallow and full of rocks.you had to watch where you were entering the water, the good thing was the water was crystal clear and able to see fish without snorkeling. The ride from the airport is about 1 1/2 hrs.
If we do return it will be because of our butler not because of the concierge!!

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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6  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 28 December 2016

Dear Guest,

We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are disheartened to hear your recent stay was not reflecting it.

We would like to invite you to contact our Head of Customer Services at customerservices@karismamexico.com so that we can review your feedback together and to assure you this is not the standard of our hotel, we will be glad to host you again in our hotel or any resort by Karisma to surpass any past experience.


Best Regards,
Andrea Duerre
General Manager
adurre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: £253 - £784 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

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