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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 30 June 2014

What can I say more... This place is amazing... Felt like royalty.
We were there for one week only (June 15th to 22nd)...
Swim-up rooms (3907) are really worth the price...
Restaurants are great... food is great... but mostly people are just amazing
Miche at the Vida Garden, Encarnacion at Arrecife, Juan at the Sandwicherie, Anna and Gabriela at the beach, Manon at the front desk, Cesar et Ruben from the SPA... and there is many more that I don't remember the names...
Thank you all for a great stay!!!
We will be back.... :-)

Room Tip: Get a swim-up if you can... really worth the price... best room of the house...
  • Stayed: June 2014, travelled as a couple
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8  Thank RicharDaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,952 - 3,958 of 8,303 reviews

Reviewed 30 June 2014

Our fourth visit to Seaside Suites and we hope many more to come. Entire Staff from Management to grounds keepers are first rate, attentaive and responsive to guests requests and needs. Asst. Manager Ms. Sosa, Carlos at the Consierge, Butlers and Waiters are all on top of things and get things done in a superb manner. Resturants are all superior with the Chef and staff at the Mexican Resturant one of the very best. The spa continues to be the best in Mexico and perhaps the world. We travel extensively and have found that Pedro, the Spa Manager and his staff, including Ivan, are beyond compare.

Room Tip: Suites along the beach are wonderful and surprisingly quiet.
  • Stayed: June 2014, travelled with family
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4  Thank LloydG81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

The staff are very friendly and excellent to work with and deal with, very hospitable. The Spa and spa services are excellent. The beach was amazing and truly awesome.
Our concerns started with the food....Breakfast was the best meal of the day. Lunch and dinner was not good overall. For an advertised "5-star" resort the food was a big let-down for us. a couple of the restaurants had pretty good lunch and dinner however the majority of the food was just kinda blah. We are easy going people and in no way are we snobs. We do like food and were just totally let down by the quality and lack of luster and flavor.
We started our 7 night trip in the Premium Suites and the noise level was horrible. We actually requested to be moved due to the noise early in the morning due to construction and housekeeping and due to a couple that was drunk and fighting next to our room after midnight for several hours.
We were moved to the far south end of the resort and beach and it was much quieter and peaceful. Our new room was nicer too.

Room Tip: South end of the beach is quieter and very peaceful.
  • Stayed: June 2014, travelled as a couple
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4  Thank LarryBoy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director General at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 27 January 2015

Thank you for taking the time to share your experiences of your visit to the El Dorado Seaside Suites.

We do regret your overall impressions fell somewhat short of exceptional, however. Our goal is to ensure every guest enjoys a memorable stay, so we seek to offer superior quality , luxurious, amenities, and customer service, all at a great price to our guests.

We value your insights, and hope for the opportunity to better your impressions in the future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

ALL INCLUSIVE MEANS...ALL INCLUSIVE AT THIS PLACE !! We chose this resort for our honeymoon, and have to say it was an excellent choice. Transportation to and from airport included. Every possible amenity included, even clean beach towels every day ! Its a very large property . It included scheduled events all day every day. Volleyball , water polo, ceramic painting , breakfast buffet on the beach every day, cooking classes, etc.. So much more . You get a personal concierge that is very accommodating for anything extra you need. 5 or 6 different restaurants all with fantastic gourmet food. 24 hour room service . There were dozens and dozens of grounds keepers continually manicuring the grounds and keeping the resort clean. Oh.. and all the beverages you can think of...YES all included. We even took big BUBBA KEG cups and they would fill them right up. We would definitely go here again, and probably will.
**NOTE - Be careful about any tours outside the resort. The tour companies arent nearly as accommodating as the resort staff is, and any of the tours will burn up a whole day

Room Tip: We chose the Junior Jacuzzi suite with ocean front view.
  • Stayed: June 2014, travelled as a couple
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5  Thank Bret888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 8 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Amazing food quality and variety. We only waited for a table once. Drinks are great, you need to ask for the top shelf stuff but the fact it is available is great. Pools were not crowded and there are plenty of beach beds to lounge on with your significant other. This is a place for couples, saw a few big groups with a few single people but if you are single I'd pick another place. There are tons of choices in this area, I suggest spending a few hundred dollars more for El Dorado, I would seriously be nit picking if I listed anything we didn't like about this resort. If you like good food, good drinks and a chill atmosphere with some small night time shows but a relatively small amount of people around this is your place. I love to go new places but if we ever return to the Riviera Maya we'll stay here again.

  • Stayed: March 2014, travelled as a couple
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3  Thank apete304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We just returned from our 5th trip to EDSS, and this was our first 2 week stay. We were there June 6-20. We were a little uncertain about staying for two weeks, but I have to say, this was the most relaxing and restful vacation we have ever taken.

Check-in as always, was a breeze. We were taken immediately to our favorite Royal Suite in block 20. This room has a large patio with a direct view of the ocean and is close to the activities pool. We spend a lot of time on the patio looking at, and listening to the ocean.

We were celebrating our 40th wedding anniversary on our second day. We started out the day with a fabulous couples massage in the beautiful spa. We had an upgraded “moonlit dinner” at the top of the two-story palapa overlooking the ocean. It proved to be a perfect location for a romantic meal, and we truly enjoyed the privacy and excellent food. We were served a special dessert and it was wonderful. We returned to a beautifully decorated room, champagne, and the tub filled with bubbles and rose petals. The next morning they delivered the “romantic breakfast” which we thoroughly enjoyed although there was so much food that we could only eat a small amount of it.

We spend a lot of our time at the activities pool. My husband loves the water volleyball, and although I choose not to participate in any of the activities and games, I am not pressured to do so. I love to spend my time reading in a palapa. We were absolutely thrilled that William was the bartender there this trip and hope he will be there when we return again next June.

Most morning we went to the Sandwicherie for breakfast and we were always glad to see Oscar, and our two favorite waiters, Abraham and Jonathan. For lunch we went to the pier most days for the beach BBQ. The food there was extremely good, there was a large variety, and the menu changed daily. Our favorite restaurant for dinner is Mia Casa, but we also enjoyed the other restaurants. We never had a bad meal at any of them. We also used room service a lot and found the food to be really good.

Special thanks to Crystal Lynn and Carlos Herrera, who always take such good care of us. You guys put on a wonderful Exotic Gala and we thoroughly enjoyed it both weeks. A huge thanks to our butler, Candido, you are a rock star! While we were there, we booked for two weeks next June!

  • Stayed: June 2014, travelled as a couple
    • Value
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12  Thank SoonerLover_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Great staff, great service lovely atmosphere even if it rains :-) lovely food - A truly relaxing holiday. Good evening entertainment. I would go here time and time again. Or you could also try El Dorado Casitas

Room Tip: The older rooms need up dating but I still prefer these specially the ones that say garden veiw
  • Stayed: September 2013, travelled as a couple
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3  Thank StephanieBeasley68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 17 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Sp

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: £246 - £620 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

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