We spent our honeymoon at the seaside suites in 2012 and had the most amazing time. The room was fantastic as was the atmosphere,beach, food and service. It was so good in fact we decided to return for our 1 year anniversary however it was some what of a different experience. As returning guests we signed up to their members club and were promised certain things on arrival.... this was not the case and we had to ask for it. The new block had opened and this seemed to impact the staff, they seemed unable to cope and paid no interest in what they were doing. Even though the hotel was now busier having guests staying in the new block they decided to randomly shut a restaurant each night, several times we would go to a restaurant and it would be closed. They also stopped doing the sandwicherie on several lunch times and we were told to just go into the buffet... which is fine if you've paid for a regular all inclusive holiday with buffet meals. Several times when we did order food often came completely different to how it was stated on the menu and even to how it had been served in previous days. One particular lady in the restaurant was so rude actually shoving me to the side at one point. We were so disappointed we spoke about moving hotels but with only a few days left decided to just make the most of it.
Hopefully they have managed to adapt to having the extra guests now and are not making guests feel rushed or being rude where they are clearly stressed. We would've recommended this hotel to anyone after our 1st time however based on our last visit we would probably not want to risk the disspointment.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras