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“Great hotel”

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El Dorado Sensimar Riviera Maya
Ranked #3 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 17 August 2014

Lovely hotel, the food was fantastic. We were on 3rd floor and Mum struggles with the stairs , we asked for a move to a ground floor , there were none available so they offered to move us to another hotel , we refused as we loved the hotel so much but decided to accept a few days later, both hotels were amazing and they are committed to making sure everyone has a fantastic time, cant think of a negative at all about the hotel, will defo return but will book a swim up room on ground floor, only reason we had not done this was reviews on here said it wasnt worth the extra money but I would disagree, the swim up bars were fab!

Room Tip: I wish we had booked swim up room or requested ground floor room.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
5  Thank Julieanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,284 - 4,290 of 8,768 reviews

Reviewed 17 August 2014 via mobile

We stayed here for our honeymoon & everything from the rooms, food, and activities were PERFECT! We would go back in a heartbeat! the only thing I could complain about was just the rocky beach but it wasn't bad at all! Can't wait for our return visits!

Stayed: June 2014, travelled as a couple
Thank 726haileyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

What a fantastic hotel, absolute perfection. Every single member of staff always friendly, food in all the restaurants brilliant, rooms all you could ask for. A very friendly hotel for a chilling holiday.

Room Tip: Even the basic room is all you could ask for with huge comfortable bed.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank ChrisDyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

An amazing resort from the word go. All round excellent! The staff, food, service, rooms and grounds are the best we have ever experienced. We had a swim up suite which was definitely worth the little extra. We went for our anniversary, and were made to feel very special throughout.

Room Tip: Swim up suites are definitely worth the extra.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

My husband and I stayed here for a 3 nights stay. It is a beautiful resort! So many places to relax or lots of activities to do if you want to keep busy. The food was amazing and we loved all the different restaurants. Our waiter, Antonio, in the Italian restaurant made our first night dinner awesome! What great service. Our server, Yuri, for breakfast was also very pleasant and helpful. We loved the new Pub restaurant! And the best meal we had was the moonlight dinner on the beach in a gazebo. Our waiter, Erick, made out experience absolutely amazing, and the view was stunning. I also had an 80 minute massage in the spa, Dulce gave the best massage, and Henry walked me through the water therapy stations in the spa which was unlike any other spa I have been in. I would recommend this resort to any couple or group of friends.

Room Tip: If you want a room in the newest building, you will need to book a premium room.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank StephaniesTravels365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

I recently got married at ElDorado seaside suites in Riveria Maya Mexico! My Travel Concierge, Kathy Duvall, with Beach Bum Vacation recommended this place and my oh my, was it amazing! The resort is so clean, the entire staff is so friendly and they are such people pleasers! They absolutely catered to us and our large party of 22 people so well! Kathy truly made a great recommendation an even personally went to our resort a week before our trip to make sure everything was perfect for us!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
19  Thank Meaganheady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Our fourth trip, we had a relaxing, beautiful week. This resort is 5-star all around: rooms, staff, food, beach, pools, entertainment. Also close to Playa del Carmen and Tulum area attractions. We'll be back, probably next summer!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
7  Thank SenorWhiskers2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range: £271 - £727 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

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