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El Dorado Sensimar Riviera Maya
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Reviews (9,228)
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6,518
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Reviewed 25 August 2014

I returned from EDSS last week and am absolutely in love with the place and the wonderful people I met there. It could have been a very sad trip for me but I have come back feeling so well looked after! The cleanliness of the hotel is what stuck out at first and the quality of the food is outstanding! I must have had the tenderloin at the italian about 5 times!!! But the friendly and welcoming attitude of every single member of staff beats all of this by far. I can't thank Aldo and his entertainment team (luis, chuc, jessica, rodrigo, isabelle and ivan) enough for keeping us thoroughly entertained!!luis and rodrigo helped me get over my fear of the sea and isabelle and chuc have helped me achieve the JLo bum I have always wanted with aqua aerobics everyday! I took 3 books and didn't read a single word! They were amazing and we were so sad to leave them! I havn't laughed so much in a very long time! The evening entertainment was great too!! William and grace at the activity pool bar kept us topped up on water and damien kept us topped up on margaretas and tequila! Mary our concierge was fantastic and couldn't do enough for us!!!
Two sad and heartbroken girls from wales have returned feeling so happy and we are already planning our next trip!!!
I left my heart in mexico...so I best go back and get it!!! ;-)
Thank you
Nikki shaw
Buckley, wales

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
12  Thank Nikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

Me and my wife booked this honeymoon after being told we couldn't go to our first choice of kenya due to terrorist activity there. We had such a great time at seasides suites and I think that kenya would not have anything on this amazing place!

The entertainment in the place was good and we saw a michael jackson tribute guy who was really good. The entertainment team work hard to get people active and in some cases the majority of people don't want to exercise and just relax but for this who do want to do something they can, from beach volleyball to Latin dancing! We even had a casino night too. They also have sea kayaks and snorkelling available for you free of charge. There is so much wildlife to explore in the resort.

The level of service in the place is fantastic, the best I have ever received. I cannot tell you how many times someone working there said 'hola' as they walked past. They are all so friendly and want to make sure you have a good experience. We found out that their wage is not much and they rely on tips, so tip well if you think the service is good.

The restruants were very good, our favorite was the vida grill. The least favorite was the gourmet pub, not quite sure what they are trying to achieve here. The service was good in all of these restruants, 6 in total.

The excursions around the area were good to. We managed to swim with dolphins, ride on horseback in the jungle and swim with turtles. We even got to swim in a senote, which is a freshwater water source inland. All of these activities can be booked in advance or when you get there.

Me and my wife had such a good time and our only regret is that we went for one week instead of two.

Thank you seaside suites for such an amazing time and experience!

Stayed: August 2014, travelled as a couple
1  Thank 347robbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

We had an amazing honeymoon and would love to holiday/vacation here again. The food was superb, the drinks were forthcoming and the service was brilliant. The staff were extremely friendly and courteous, they made my wife and I feel extremely welcome and valued. Security is first rate, as was the overall cleanliness of the complex. The grounds are extremely well tended making fir a beautiful hotel full of flora and fauna.

Karisma should be very proud of this hotel and the staff that make for an unforgettable experience!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

Booked this Holiday with Thomson Holidays for ten nights from London Gatwick August 2014 staying at the El Dorado Seaside Suites by Karisma on the Riviera Maya Caribbean Coast near Cancun.

First I would like to say a Big thank you to all the staff & management at the EL Dorado you all helped to make my Holiday with my partner, we were overwhelmed with the high standard of service and politeness.

We found the resort to exceed what we expected and would rate this resort as a 5 star plus compared to UK standards.

All the restaurants where of a very high standard with a great selection of food with a high standard of decor and furniture the staff where perfect in every detail, very polite and helpful and I must say work incredibly hard.

The entertainment & activities on the resort was very very good all the staff worked incredibly hard day & night. We loved the activity pool, lots of fun and a swim up bar for a drinkies, Bar staff and beach waiters so helpful and polite.

And last of all our Room - Amazing every thing we wanted for our Holiday, Big double Bed, Jacuzzi, Tv, Dvd, Fridge, Coffee, Tea machine, Safe, Etc Etc.

And best of all our room Maid - Moises thank you so much for all you did in our room we where amazed at all the flower & towel arrangements in our room every day we found our room to be perfectly clean in every way every day, you made a big difference to our Holiday once again Thank you.

So this review is only a small description of our stay I am so impressed with what I have said I think I will have to stay there again you will find it very hard to find such a wonderfully resort like this one, check it out.

Well done El Dorado
Thank you.

Steve & Julie London Uk.

Room Tip: All rooms are very good standard dependent on what you can afford.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
18  Thank imcpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

We had 2 weeks here and it was amazing! Nothing was too much effort, the staff were very friendly and the food and drink was excellent! A massive thanks to the entertainment staff-Lulu, Jessica, Isabel, Roro, Luis, Ivan-they were great!!

The only fault was our paragliding was cancelled twice!

Overall was fab holiday!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank PippaFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this reviewResponded 10 December 2016

Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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