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“Fantastic first class resort”

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El Dorado Sensimar Riviera Maya
Ranked #4 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Abilene, Texas
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic first class resort”
Reviewed 28 February 2011

We just returned from one of our best vacations ever! We could not have been more pleased.

At first, we thought the all-inclusive fee was a little high, especially since we do not drink alcohol. However, after experiencing all that El Dorado Seaside has to offer, we think the fee was very fair.

The location of the resort itself is very beautiful, but you have to fly into Cancun and then take a shuttle of some sort to the resort. It is about an hour and fifteen minute drive. That is why we only gave the location a 4, because of the logistics of getting there.

They have wonderful restaurants with superb menus (no buffets at lunch or dinner). If you like to try and experience a variety of cuisine, then this is the place for you. The food and presentations are first class. Even being sit down restaurants, we never waited longer than 10 minutes to be seated and most of the time we were seated immediately. If you are very satisfied with the standard buffet fare you normally get at all-inclusive resorts, then there is no reason to spend the extra money coming here. But if you do, you will not be disappointed.

The resort's landscaping was beautiful and well maintained. Coconut palms dominate the landscape and provide wonderful shade.There were good entertainment shows provided every night at 9:45pm (a little late in the evening for our taste) and even additional live music on three nights.The website shows that there are king sized cabana beds on site. Usually when you see photographs of something really cool like this, there are just 1 or 2 such items available. Not so this time, these incredible beds are everywhere; more than enough to go around for all to enjoy.

The resort utilizes a personal concierge concept and it works great. Every "unit" has at least one concierge close by at their disposal to help with anything concerning the resort. When we told our personal concierge that we were there celebrating our 20th anniversary, she went into action. That night, the restaurant we were at surprised us with a special anniversary desert and when we returned to our room later in the evening, it had been "made up" special as well. Very cool!

We were hoping to snorkel a lot at this resort and while you could, it was not really that special. If you want to do some big time snorkeling, you will have to book one of the off resort excursions. Good news is that there are several very good snorkeling areas within a short distance.

Everything else was wonderful. The resort amenities were excellent. Three pools with three different atmospheres were great. You could choose a pool area based on what mood you were in. Six restaurants that were very unique themselves, really gave you a lot of choice there also. They have a wonderful spa on site too, if you want to indulge in that sort of experience.

We were extremely pleased with how courteous every one of the staff was (and we mean everyone) and how they really tried to take care of us, make us feel welcome at all times and accommodate our every request.

It was an amazing trip!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DBtravel425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 23 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Glasgow, Scotland
Level 4 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 February 2011

Every hotel or resort has good and bad points, the unfortunate thing is more people complain about the latter than compliment the latter !

EDSS was lovely, very quiet and relaxing.
dont book then complain that there is "nothing to do" ! thats the point of the place !

FOOD - amazing, very nice food, pretty looking and very tasty good portion size (and if you wanted more that was fine too), good service... especially javier in the vida grill.

DRINKS - top shelf ! had some canadians drinking Chivas Regal whiskey !
cocktails were amazing and the bars had a great selection of tequila !!
(try somonke from the fridge!)

ROOMS - lovely, very comfortable beds, good A/C, LOADS of cable channels on a decent sized tv. jacuzzi was amazing !!!! nice bathroom with MASSIVE shower also.

POOL(s) - plenty of them, nice and relaxing... yes they were a bit chilly at first but it was winter !!!

BEACH - i don't see whey folk complain so much about the beach ? there was plenty of it if you walked along and we never had a problem getting a big beach bed ? sand was nice and soft, no folk trying to sell stuff, yes there were sand bags out in the water.. but without these erosion would mean NO BEACH at all.

STAFF - lovely, really eager to help and serve, none of them seemed to only be working hard for your tip !
each block of rooms has their own concierge who is happy to help out with anything you can think of.

NEGATIVES -
arecifes restaurant was closed for refurb. did i want to eat there ? sure... but hey i will just have to go again

I noticed another review mentioning the group of hell angels that were guests in the resort... i seen them, didn't bother me one bit ! think i seen them mainly at breakfast and other than their T-shirts i couldn't tell where they were from.. thats how loud they were not

The view from the rooms, no one seemed to have a sea view, but a quick look at most of the reviews or forums here will tell you that ? didn't spend that much time in my room for it to be an issue

TO SUM UP....

Myself and my wife were there for a weeks honeymoon and we had to cancel many of our planned trips due to me recovering from serious illness that almost made us postpone the wedding.. however even without being able to do anything we really enjoyed doing absolutely NOTHING at the EDSS !!

having stayed in only Riu hotels in 3 trips to mexico i would now be more than happy to stay at the EDSS again or indeed andy Karisma hotel after my experience !

  • Stayed January 2011, travelled as a couple
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Helpful?
5 Thank davem77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Guest Relations Manager at El Dorado Sensimar Riviera Maya, responded to this review, 9 March 2011
Dear Valued Guest,

Dear Dave

Thank you for your review of the El Dorado Seaside Suites, we are thrilled to have been a part of your honeymoon and glad that you have many fond memories that you can treasure for many years.

We are very sorry that you did not have the opportunity to enjoy Arrecifes restaurant, in order to maintain our high standards during the year, preventative maintenance and refurbishments do have to be completed. However. please do not hesitate to contact us prior to returning and we will be more than happy to share with you our future plans.

On behalf of El Dorado Seaside Suites, we look forward to seeing you again very soon!
Report response as inappropriate
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Bristol
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 February 2011

Stayed here with my husband in November and we had a truely fantastic time and would return tomorrow.

We have travelled quite a bit but never tried all inclusive so this was our first taster and what an experience. We read the reviews before we booked and the majority were very positive and can only think that those who don't have much in the way of good things to say about this place clearly just prefer to spend their time moaning!

The food is exceptional and it is like dining in 5* restaurants every night. The mexican place was our least favourite, the food quality, service and atmosphere wasn't as good on an evening but they did a great lunch menu. The Asian was by far our favorite.

The snorkelling was out of this world. There is a coral reef just off the beach and you can just spend all day if you wish swimming and spotting all the different fish. (You can hire all the kit for free from the beach hut on the beach). We were lucky enough to see the turtles a number of times too which was a real highlight.

You can do as much or as little as you like. We were after a very chilled and relaxing holiday so spent much our our time relaxing on the beach or the pool, having a few games of volleyball, swimming in the sea, enjoying the fab food and drinks and generally relishing the beautiful weather. We also met so many people during our two week stay, it was just really great fun.

To sum up, this hotel is superb and if sit and write all the positives I will literally be here all night.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheCulens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 23 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BEAMSVILLE
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 February 2011

I woke up this morning dreaming of being at Seaside Suites.

We went to EDSS for two weeks in Jan/Feb 2011 and loved every minute of it. The attention to detail in all aspects of the resort really impressed us. Our room was clean and comfortable, our comfortable bed turned down nightly with a chocolate on our pillow. Originally on the 3rd floor they moved us to a first floor suite with an upgrade.

The food was beautiful – by sight and taste. We love good food and loved it here. Our favorite place was the Italian Mia Casa for dinner and our favorite breakfast was at Vida Garden Grill. We ate in all the restaurants at least twice. We had a private tequila tasting at La Carreta the Mexican Restaurant before dinner one night. Our least favorite was The Sandwicherie but their breakfast and pizza was pretty good. I’m sorry we missed their seafood buffet there twice; I was told it was fantastic. Most of our lunches were from the beach grill. We found if we went anywhere else we ate too much and with all the great food we needed a light lunch.

We had a romantic dinner on the pier and next year we will have it somewhere a bit less windy. The spa treatments were great. We visited Tulum.

We learned to love the beach. We would have rather had surf and more water room but found it entertaining to have so many fish and watching the barracuda surprise people. The water was a beautiful temperature. We were in it daily. The snorkeling was amazing. I miss my tan.

We are not pool people and only once got into a pool to cool off after a hot tub. The pool temp was perfect.

We were up for every sunrise and napped on our beach bed daily. We rarely stayed up for the evening entertainment but the ones we did see were well done and entertaining. The fire show was amazing.

We were there for the Super Bowl and tasted the tailgate party but with the loud music and noise when the TV went to advertisements we went to our room and ordered room service (delicious) and our fridge at our request was full of beer.

The landscaping was charming. There were coconut trees shading the walks and it made the feel of the resort warm and cozy. There was seating everywhere for quiet conversations. We visited another sister resort for a day and missed that feel. The other resort felt like a Convention Center as compared to our small quaint resort. I meant to but didn’t get one of the Coco Loco drinks served in a coconut – but I will next year because we are going back.

The Administrative people in the lobby were helpful in every way. Omar was our “go to” guy and he listened to and found answers for every question we had. All we had to do was ask.

The only hic-up we felt while there for two weeks was the cleaning staff leaving our first floor sliding door unlocked a couple of time after cleaning. We called Housekeeping and let them know that was unacceptable and it stopped. Before we left the head of housekeeping came by to ask if the unlock doors problem ended and happily it had.

I highly recommend this small, romantic resort to anyone who wants to kick back and relax. That was our goal and that’s what we did.

Did I mention we are going back?

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PaintsOnSlate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 23 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brentwood, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2011

very nice hotel food waiters watreses lorenzo has to hv a special mention brilliant man works sandwicherie excellent service always smiling food out of this world pool to cold thats me only moan cocktails brill all named drinks want to go bac asap

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tinaali19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 23 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 February 2011

This resort was fantastic. I read many reviews and finally had to stop as the poor reviews were making me nervous. I must say that many people are far too fussy! The resort is very beautiful, even the beach. I was looking for a 5 star beach and was told this was only about a 3. I have no complaints about it, the big sandbags are there but within minutes you forget they are and it is still lovely. Just down the beach there is a great sandy swimming spot to play in the waves if you like, we went there every day. Beach drink service was good also never had to wait too long. Snorkeling was good also out front and yes you can go past the sand bags as far as you want. Saw sting rays in the sandy spots down the beach to the right where we swam.

The grounds were very lush and tons of palm trees, really very beautiful and romantic. Pools were nice and swim up bars fun. The bartenders here were fun and made lots of different drinks to try. The main swing bar was where we were most evenings, service was always fast and good. Always enough alcohol in each drink if you are worried about this and if not just order another or ask for a double they were ok with anything.

Restaurants were great and easy to get a table anytime we went. Food was always really good, portion sizes a little small for my husband so he just learned early on to order an extra starter. We only had room service once at breakfast and was great.

Our room was a garden view and was lovely, good bed, shower, everything.... and only 2 min from the beach, bar, restauants ect.

Had a couples massage and was fantastic. Was sold to us after a fellow gave us a mini massage on the beach, we talked him down to half price so don't be afraid to ask for a deal.

All around was so wonderful to be at such a small resort, very cosy and nice for everything to be within a 4 min walk. Would recommend this place to anyone who is looking to relax in a beautiful setting on the ocean!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Danielle094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 23 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 February 2011

We stayed at EDSS from Feb 17-24. We took USA Transfers to and from resort. Money well spent. We arrived before everyone else and check-in was smooth.

Rooms were great. We had a swim-up room. I would highly recommend it as the beach is not that great (which was no surprise as we had done research prior to booking).Maid service was excellent and room was cleaned perfectly every day. Tons of towels and mini fridge restocked daily.

Food was okay. Some meals were exceptional and others average. Service at the restaurants was hit and miss. I was shocked to see the soup at the buffet empty and not refilled at all. It was only around 12:30 so it wasnt at the end of the lunch hour. Also breakfest buffet where waffles were crunchy and items again not replenished. Omelette bars were excellent. Highlight was the filet mignon at the Garden Vida.

Spa was great. Had a couples massage by the ocean and it was awesome!

The personal concierge was a great service. We had Tania and she was a great source of information. Daniel from the actvities staff did a great job organizing beach volleyball. We also used the tennis court every morning and it was adequate. There is a resident iguana there that comes to watch.

The disappointing part I found to be the customer service. I was expecting much better. The bar by beach - beside the outdoor eating area the service was horrendous. I was shocked that you could stand there for a long period of time and they would ignore you. And we tipped generously - we would all try to order from that bar and all experienced the same problem.

The bar by our swim-up room was terribly understaffed. One particular afternoon one bartender took orders, made drinks, washed glasses etc for approx. 30 people in lazy river and probably another 8 or so at the bar. Those bartenders - William, Hiriam and Raol tried to provide excellent service but were overwhelmed doing it on their own.

The grounds are beautiful and well maintained. The gym was also adequate - water and towels provided. Beach towels are also very easy to access. They have tons of them and if you need to take one off resort to an excursion its not a problem.

I didnt think it was appropriate for a resort of this calibre to require you to pay for the internet.

We travel to a southern destination at least once a year. I would not book here again unless it was an incredibly good deal. We did have a great vaca and met alot of people that we will stay in touch with. If anyone has any questions, feel free to PM me.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jlaur07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review, 28 December 2016
Dear Guest,

Great to hear you had a great holiday while staying at Sensimar Seaside Suites.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also value your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Andrea Duerre
General Manager
aduerre@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Sensimar Riviera Maya

Property: El Dorado Sensimar Riviera Maya
Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Mexico - Puerto Aventuras

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