The location is amazing, far enough for you not to see crowds, close enough from shops and services and 20 min away from the crowded center of Playa del Carmen. Stunning house, beautifully decorated and so functional! All the rooms have enough space for you to store your things and the flexibility we needed as we were a group of 27 - 5 families with kids from 1-17yo.
The service is outstanding, from the concierge attention to every single detail (whatsapp full availability and visits on a demand basis) to the chef (wonderful meals cooked ad hoc to our needs and to please everybody...mexican food, international, everything was delicious and more important possible and with a smile to complement) and service staff at the bar and in the house.
Everything we needed, massage, nanny, activities, all was possible and easy.
The pool, the beach, the kayacs...all set for a perfect vacation.
We´ll for sure visit again!
We were right on the beach, and the house was beautiful. All of the staff was amazing, friendly, and attentive, and the food was phenomenal! We would absolutely visit again!
Just spent 5 days here, and it's was a fantastic experience. The space is updated and beautiful, great pool, and lots of toys on the beach to take out on the water. However the difference maker was Mimi and the staff... Unbelievable! They really went the extra mile, everything from getting us the right charter, to finding us a DJ for an afternoon party we decided to throw. Just simply the best! Thanks Mimi!
We spent a Thanksgiving week we will never forget with our extended family at Hacienda Corazon. The home was even better than I expected . . . sophisticated decor (minimal Mexican chic), friendly and accommodating staff, incredible meals, tasty cocktails, topped off with a spectacular waterfront setting. Mimi made sure our every need was met from arranging transport, excursion planning, golfcart rental, even extra first aid supplies. Luigi the chef prepared incredible meals (the lobster tails were to die for) and Jorge mixed drinks in the evening with impeccable timing. The housekeeping staff kept the house spic and span. We enjoyed kayaking, paddleboarding and snorkeling off the beach. When we decided to throw a spontaneous day of fiesta, Mimi and the house staff quickly helped us transform the courtyard with pinata, streamers, banquet table and balloons. Thank you for making our time together so very special.
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Our group of 14 friends stayed at Hacienda Corazon for a wonderful, memorable 50th birthday celebration. This villa is, in a word, fantastic. It has large, super-comfortable, air-conditioned bedrooms and spa-like bathrooms; a gorgeous inner courtyard where we had private morning yoga classes; all the modern conveniences like wifi and flatscreen TVs; an impressive chef’s kitchen and a stunning outdoor dining area that overlooks the water. The pool is wonderful, with awesome lounge chairs and thick towels for everyone, and the beach beyond has stand-up paddle boards and kayaks, which we used every day. The property is first rate, but what made our experience so great was the top-notch staff. Their level of professionalism and commitment to making us feel at home was really impressive. They worked tirelessly to make sure we had everything we wanted. Mimi, our truly amazing concierge, helped plan every detail of our time there, from complicated airport transfers to a day trip to Tulum and a sunset catamaran cruise. She worked with us over a period of many months to make sure everything was perfect! She was available 24/7 and came to the house several times a day, happily answering every question, satisfying every last-minute request and helping solve little problems quickly throughout our stay. Not only was she super competent, but also a lot of fun! Luigi and his talented, organized kitchen staff (including Alfonso) prepared all of our meals, which were absolutely delicious and far better than any restaurant you could go to. When one member of our group had to leave at 4:30 am to catch a plane, they made sure she had a special breakfast, without being asked to do so. They also prepared a beautiful surprise birthday cake! Jorge served as our fun bartender (and all-around helper) during the day and evenings, which included planning specialty cocktails (his pina coladas are to die for). He also was there each morning, to make sure we had coffee, delicious and imaginative smoothies, freshly squeezed juice and whatever else we needed at breakfast. The cleaning staff and the grounds crew kept our rooms and the yard, pool and beach impeccable. Truly, staying here is like having your own private 5 (plus)-star hotel. We all want to come back again, and can’t recommend this place highly enough!
My son's wedding was celebrated here with over 70 of our close family and friends. I just cannot say enough about the gracious team that makes everything happen here! Jorge, Cesar and Carlos were wonderful to us. We didn't want for anything. Pino and Luigi and his team cooked the most delicious meals and I will be dreaming of the chilaquiles for a long time! The wedding was so magnificent and Lucy Gallagher and her staff worked hard despite the rain which ended just before the wedding began. Thank you Mimi for being a delightful concierge and hostess. Our friends and family were blown away by this place - it is a treasure and we will look forward to coming back as soon as time allows! Muy, muy bueno!
We rented this villa for a girls getaway with 14 overworked, stressed Type A personalities. Five days later spent at this heavenly villa, we were all transformed and feeling rejuvenated. What an amazing vacation - the villa was beautifully appointed, high end all the way. Spacious rooms, huge gorgeous bathrooms, and the staff became our friends, they were so helpful and warm. We opted to eat all of our meals at the villa, prepared by the amazing Luigi and his staff, and we were so glad we did. Incredibly delicious Mexican food with fresh ingredients, with the most tasty sauces, all made from scratch. In our group there were a few vegetarians and others who didn't eat pork - no matter, the chef handled it easily and everyone was happily stuffed after every meal - plus dessert as well! There were paddle boards and single and double kayaks at our disposal. The house was right on the beach, with a gorgeous pool as well. The beach is beautiful sand but the water a little rocky until you go out a bit further into a cove where you can stand up in white sand and the water is warm and calm. The best part of all was our concierge Mimi. From the start of planning for our trip until we returned to the airport, Mimi answered our endless questions patiently and clearly, and with great humor. She organized all of our airport transfers and group excursions flawlessly and orchestrated the movements of a large group of 14 women coming from multiple cities without a single error or lost luggage or missed connection. She also arranged for private yoga instruction and massages, all at the villa. When we spoke longingly of doing karaoke for our last night, Mimi arranged for a karaoke machine to be brought to the house. Our every wish was fulfilled! We are already thinking of excuses for us all to sneak away and head back to our villa in paradise as soon as we can. One of my best vacations ever - recommend enthusiastically!