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“Amazing home with phenomenal views!!!! The...”
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Excellent
38 reviews
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Overview
Villa -
10 Bedrooms, 14 Bathrooms, Sleeps 28
Puerto Aventuras, Yucatan Peninsula

Reviews from our community

Excellent - based on 38 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Jen H
Cincinnati, Ohio
1 review
“Amazing home with phenomenal views!!!! The perfect vacation spot!!”
Reviewed 22 March 2015 for a stay in March 2015

Hacienda Kukulkan had everything one could ask for at a beach retreat! From the scenic views to the amazing food and service, this house was perfect. Being in a gated community it was a very safe environment with restaurants, bars, shops, and ice cream within walking distance. With bikes, a tennis court, stand up paddle boards, and kayaks, all beach activities were easily accessible! The perfect vacation spot!!

Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clare R
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The most amazing vacation”
Reviewed 22 March 2015 for a stay in March 2015

This place was honestly breathtaking. We stayed for 6 nights, and there was a very large group of us, but everyone had a nice king sized bed to share and private bathrooms. Imagine waking up every morning to a platter of fresh fruit and a view of the ocean. The staff here are excellent cooks and some of the nicest people. Antonio drove us all around Playa del Carmen, Tulum, and Cancun, and really made the most of our stay. We miss him so much already! The house had everything one could ever need - kayaks, watershoes, snorkles, paddleboards, tennis rackets, and bikes. When we weren't laying by the pool relaxing, we were always doing something active. They even have a great exercise room with a view of the ocean! Overall, this is one of the best vacations I have ever taken in my life, and I know that the house we stayed in had a lot to do with that. I would go back again in a heartbeat. Thank you to everyone who made this week so wonderful.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The food, the location
Liked least: nothing!
Travelling group: Friends
Your age range 18-24
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dancincar...
1 review
“Spring break”
Reviewed 21 March 2015 for a stay in March 2015

The best trip of my life. Everyone should stay there! The food was amazing and the service was incredible. ALLL the people who work there are so nice.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kgfinn
1 review
“LITERALLY AMAZING!!! We are a large group and it was perfect”
Reviewed 2 February 2015 for a stay in January 2015

The house is amazing (this is hard to say with such a large family- 8 adults and 2 kids) but we had MORE room than we knew what to do with. Mimi and Martin (chef) were perfect! Mimi came and checked on us every day and she was a godsend-- just made everything so care free and easy. Martin came to cook for us and after that first meal we scheduled him nearly every night-- I thought my mom's cooking was good but he gave her a run for her money :)

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Mimi :)
Liked least: NOTHING! Literally. It was the best vacation we had in a while.... and there are a lot of people to please... so that is saying a lot!
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuval D
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“beautiful home, and incredible service.”
Reviewed 9 December 2014 for a stay in December 2014
1
person found this review helpful

We've booked this home for our annual corporate outing. Every year our formula is the same: a beautiful beachfront home in an exotic location. but this year our experience was quite different.

The home was stellar as we thought it would be. The tennis court may be the most amazing one I've ever seen. The tennis pro who came daily told us its the most magnificent one he's ever seen in his world wide career. the property has everything you would expect from a 5 start property. the big difference was the service.

The service we've received from the house staff was unlike anything we've experienced before. Alonso, the house butler is a gem, and a capable one at that. From preparing fresh guacamole, to snack trays, fruit trays, frozen drinks and cocktails, he had done it all. one of our team members enjoyed cooking, and Alonso proved a willing and able sous-chef; pealing, dicing, slicing, and cleaning at every step. Alonso anticipate our every need at every step. On the day of our departure, at 10.30 AM as our car arrived to pick us up , Alonso arrived on his day off to say good bye and thank you.

The most significant factor in making our visit a memorable one was the concierge Mimi. A Danish national turned local, Mimi embodies European service with knowledge of the local.
From the moment she greeted us at the property, she was instrumental in every aspect of our visit. From ordering cars, arranging for a tennis pro that played with the seasoned players in the group, and conducted a tennis clinic to the newbies (very affordable at $60 per hour), She even arrived during the session, and picked up the balls during the class so we would play uninterruptedly! She escorted any guest who need an ATM in her car, assisting with operating the Spanish speaking ATM. She visited us physically every two hours to see if we need anything, and created immediate solution to our every request. She arranged for dinner at a memorable restaurant she knew of in Tulum, and when we arrived for dinner, she was there to make sure we get a good table, introduced us to the owner, and ensure we received the best of service. Important to note that the restaurant was a 30 minute drive from the property, and she made the trip especially to make sure we are taken care of. As promised one of the most memorable culinary experiences we've ever had. The following day Mimi arranged for VIP passes to a beach front party held at a hotel. While every one stood in line at the entrance and paid a cover charge, we breezed through like royalty as Mimi put us on "the list.". Without Mimi's guidance , we would have no doubt been spending our time in one of the tourist spots in Playa del Carmen. In my many years of extensive travel, never have I received such service that goes above and beyond any expectation. Mimi was always there with a huge smile, and a genuine, heart felt care for our well being and happiness. There are many beautiful houses to choose from, but very few have the human element this one offers. Highly recommended.

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCC4
Dubuque, Iowa
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Just an amazing home and experience”
Reviewed 9 December 2014 for a stay in November 2014

We stayed over the Thanksgiving holiday for a week. Upon arrival, we were amazed at the beauty of this home. The concierge Mimi was beyond accommodating and helpful throughout our entire stay. The home had everything you could imagine and if we couldn't find something the staff was willing to locate it. The pictures do not to this home justice. It was just gorgeous and well maintained. The cooks, cleaners and maintenance staff were sure to make our stay relaxing and perfect in any way. We just loved the beach just steps away from the pool and the gated community in which we could find lots of restaurants and shops. We did have fun venturing into Playa del Carmen and other fun activities. This home is a fabulous retreat. Thanks Mimi for ensuring our stay was memorable.

Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TN
Reviewed 19 January 2012 for a stay in May 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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