This vacation surpassed my expectations. Not only was the villa superbly gorgeous and as lovely in person as in advertised pictures, but it was the incredibly caring, detailed, attentive and accommodating staff that set our vacation apart. Every detail of our vacation was custom tailored to our specifications thanks to the amazing staff from Chef Martin to our concierge, Mimi. Our large party of 21 was well taken care of from the moment we stepped into the villa to the moment we sadly departed. I wholeheartedly recommend this experience without hesitation.
Hacienda Magica met the needs of 13 family members aged 13 to 83. It is a luxury property with many amenities and a most professional staff. Mimi, our concierge and Martine, our chef along with Alonzo, the sous chef and premier baker, and finally Carlos the ever smiling butler-bar tender provided the ultimate in service.
The accommodations were superior and maid service was daily. Our personal laundry was done and the congenial atmosphere enhanced our stay.
This is an ideal property for the discerning client.We hope to return.
If you have the chance to book with this home you will not regret it. 1st class service, 1st class food, 1st class location. The staff was amazing Mimi made sure you always had exactly what you needed without being overwhelming. Carlos mixed amazing drinks and the chef cooked cuisine to die for. Every room had great AC for when you wanted to beat the heat and even though we didn't think we'd use the tennis court we had a tournament every night! Every second was an absolute pleasure. My only complaint was the wifi was awful but then again, I was in paradise and shouldn't be on my phone anyway!
We had a fabulous time during our stay! The home was spacious and beautifully decorated, and could easily accommodate our party of 23 people. The staff was exceptional, most especially the personal chefs and on-site property manager, who went above and beyond to surpass our every expectation. The tennis court was a perfect outlet for the kids, as were the water sports. We enjoyed meals al fresco and sunset cocktails, and woke up to fresh brewed coffee every morning. Our excursions were carefully orchestrated, and every dinner reservation recommended off-site was incredible. Overall, both the house and our experience were fantastic!
We were there for a company retreat, and it was totally perfect for our group. The meeting space was functional yet casual, accommodating both the group and break-out sessions. The food was consistently excellent and service friendly and efficient. The whole team from the kitchen to the butler to the gardeners were nice and friendly. The ambience is really nice. The property is clean and spotless. We are really glad in the end that we picked this destination, as it's an anxiety-provoking experience to pick a spot for a company retreat never having laid eyes on it before.
The food was awesome... Probably the best part. The chartered boat with snorkeling was better than any movie. Would recommend extremely high. Mimi was awesome and took very good care of us.
Hacienda Kukulkán was outstanding experience for our group of 11 friends. The staff is wonderful, the food is excellent and the concierge, Mimi could not have been more accommodating and helpful. The house is beautiful and well set up for a large family or group of friends. The tennis court is fantastic as are the putting greens. There are a number of worthwhile day trips within 40 miles (Tulum, Cenote, Scuba Diving, Golf). Highly recommend this place for people who like an active vacation. Mimi knows the area well and she will give you excellent recommendations.
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