Spent 2 weeks at the Catalonia Riviera Maya as a family with 2 teens.
Overall a very good experience and would recommend this hotel.
Rooms: we were initially given rooms near the back of the resort that were rather close to a housekeeping storage area (hence noisy). We asked to be moved and our request was acted upon promptly and without any problem. We were moved to rooms that had (in our opinion) a much nicer location. We had booked standard rooms and no attempt was made by staff to get us to upgrade to the Privileged rooms which have been regularly mentioned in these reviews. We were very happy with the facilities in the standard rooms and we saw no need to upgrade. The resort was not full at the time of our visit. Had it been full, then the upgrade to Privileged status would have been useful to be sure of getting sunbeds and to get priority in some restaurants.
We had a couple of minor issues with the safe in our room and the Technician came within 20 mins both times and fixed it very promptly.
Food: two buffets (one air-conditioned and one more casual, open-sided) both serving the same food. Five a la carte restaurants. We ate at all of them and thought the food was good throughout. After 2 weeks the buffet starts to get a bit "samey" even though the selection is changed daily you still see the same kind of fare on offer. Japanese restaurant is good fun, very entertaining with food cooked as you watch. Reservation system for a la carte restaurants is poor and is run on a "first come first served" basis. If you like to eat early this is not a problem. Turn up at about 5:50-6:00pm and you'll be seated right away. It is a problem if you turn up at say 7 or 8 pm as you'll often be told either the restaurant is full or that you must wait an hour or two. The system is frustrating and could be improved but you soon get the hang of it. Tip: we would try to arrive at the restaurant at about 6:15pm because at this time the first wave of diners would have all been seated and the restaurant would have just filled up. So we would then be one of the first on the wait list and asked to return at about 7:45pm which suited us just fine as we would then go and have pre-dinner drinks at the Tequila Bar :)
Beach & Pools: lovely calm sandy lagoon alongside the hotel was our favourite spot. Also plenty of sunloungers available along the front line. We never had any difficulty getting loungers although those in the shade did tend to get filled up quickly. The sea is clear and warm and great for snorkelling with a small reef just off the beach. Lots of rocks as you enter the water on the main beach. Beach shoes are useful. Can be a bit windy some days which is nice and refreshing when lying on beach but can mean that watersports are suspended. Towels are provided for use at beach or pool so no need to bring your own. Good selection of pools, different sizes and different vibes. Big pool used for entertainment team. smaller pool for kids. Another pool mostly occupied by drinkers at the swim-up Margarita Bar.
Entertainment: daytime, no problem - the usual selection of pool-based entertainments run by a very friendly (but not pushy) animations team. Evenings: not so good ... we thought this was a bit of a weak point as the "show" put on in the Theatre each evening was very repetitive and other evening entertainments were not great, especially for teens. The resort is located in a quiet gated community which makes the surrounding area very safe but there's nowhere much to go in the evening apart from a quiet stroll around the marina. If you're looking for nightlife/evening entertainment then this may not be the right resort for you
Trips: locally its a short walk to the Marina where there are a few small shops (minimart, pharmacy etc) and restaurants and a great ice cream parlour (highly recommended!). You can also see dolphins in the marina as they are kept there for the "swim with dolphins" attraction. Its nice to be able to watch dolphins (and a manatee) but its not great to see them all kept in captivity. Walking or cycling around the Puerto Aventuras gated community is easy and felt very safe. Further afield, we did a day trip to Chichen Itza (excellent) a swim in a Cenote (amazing) and a couple of trips to Playa del Carmen (20 mins by taxi) for a change of scene and a look around the shops.
In summary, a great resort in a quiet location which is kept spotlessly clean and with friendly hardworking staff. We had nice rooms, good food, plenty to drink and a very relaxing experience.
- Official Description (provided by the hotel):
- The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions. ... more less
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- Also Known As:
- Catalonia Riviera Maya Puerto Aventuras
- Catalonia Hotel Mexico
- Catalonia Rivera Maya
- Riviera Maya Catalonia
- Hotel Catalonia Riviera Maya
- Catalonia Riveria Maya
- Catalonia Riviera Maya Resort
- Catalonia Riviera Maya All Inclusive
- Catalonia Mexico
- Catalonia Riviera Maya Mexico - Puerto Aventuras