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Catalonia Riviera Maya
Ranked #8 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Ann Arbor, Michigan
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not bad for the price”
3 of 5 bubbles Reviewed 27 July 2014

We didn't pay much for our trip and for the price we paid, it was a good hotel with great food drinks and people. We were really disappointed that they did nothing at all even though we told them at booking it was our honeymoon, sent them a copy of our marriage license before we got there and also showed them our marriage license at check in. We also had a few other requests that we mentioned before hand that were also not taken care of. There is a lot of guests at this hotel, I can imagine that it would be hard to accommodate special requests. The people employed here are very kind and hardworking, it is sad to see them working so hard but they are still very happy and sweet. More veggie options would have been nice, it was hard for us to find food to eat because we are both vegetarians but most days it was fine. It would have been nice to have the veggie options clearly labeled as veg so we knew. We didn't upgrade and really didnt feel the need to. Good for families or people traveling with friends, not a romantic intimate resort for honeymooners. Def. a great hotel for the price.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank VacationsRAwesome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 July 2014 via mobile

I'm here at the moment and what can I say. .? This place is simply beautiful, staff take cleanliness and attentiveness very seriously and it can be said that one restaurant worker was inspecting each individual glass before putting it out for customer use.

The sun beds aren't all taken up or "reserved" by towels everyday unlike most hotels so that is nice, managed to get a spot right in front of the Caribbean Sea the last two days since arrival.

Stayed July 2014, travelled with family
Helpful?
4 Thank Zak W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, 27 July 2014
Dear Zak W,

We would like to thank you for your feedback, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you are having a good time with us and you will keep a good memory of Mexico and our Hotel.

We would love to meet you in person!

Please, let us know if there is something else that we can do for you. :)

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Yours sincerely,

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

I just got back from a long girls weekend(Fri-Mon) at the Catalonia Riviera Maya Hotel and am refreshed and happy. We got a very good deal for the 3 nights, 4 days we were there and with that in mind, feel like the hotel delivered what we had imagined.

What you need to know:

- The hotel is at least an hour away from the Cancun airport. Having never been to Mexico before I feel that the ride to and from went pretty quickly considering but I'd advise you to take an early fight out. We booked transportation with our package and had one extra person to drop off before us, so arrival was even a bit longer than anticipated.
- The check in desk can be a bit of a mess. It took us over an hour to check in and that was not pleasant.
-The hotels WiFi is HORRIBLE. There is no WiFi in rooms whatsoever. Work out a plan with your carrier beforehand. I roamed and ended up with $170 charges for mostly dropped calls and 2 second chats.
-You do not have to make reservations at the restaurants, which is actually a pain as you have to show up at night and put your name on a list. If you don't put your name on a restaurant list early enough, you're not getting in.
-The Italian and Mexican restaurants were excellent.
-The Tequilas bar had much better drinks than the Margaritas bar.
- Get your butt out early to put a towel down at the pool or beach.
-The rooms were basic but clean and functional.
-I did not see any elevators, so If you're disabled you'd need a first floor room.
-Again .. no elevators. That means you're dragging your luggage down stairs on the last day yourself. Not bad but just be prepared.
- If you're scared of birds, only eat in the enclosed buffet. The birds here are aggressive and in your face. One of the buffets is covered in netting to prevent this but they still got in.
- There is NOTHING going on at this hotel on Sunday night. Totally shuts down. Be prepared to sleep early.
- Both beach and pools are clean and beautiful. The lagoon has nicer sand beneath but it's full of big fish. The regular beach has really big chunky rocks on the bottom . I recommend water shoes if you plan on going in the ocean.
- Had a massage at the spa. Was a bit too soft for my liking but the woman braided my hair at the end. So, there's that?

All in all, I had a really fun, relaxing, time. It's not the Ritz but you're not paying for the Ritz. The staff was excellent and friendly. The entire hotel was immaculate. They were cleaning and up-keeping at all times of the day. I would definitely recommend this hotel for a budget friendly stay.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, 25 July 2014
Dear T K,

Thank you very much for your feedback. We regret that stay with us was not perfect.

I hear all your comments, and certainly we will take it seriously and see possibilities to improve our service.

About the WiFi, We are constantly working to improve the service. Currently, we have increased the bandwidth of the hotel which has favorably improve the signal in rooms. However, it is worth clarifying that there are specific sites that are enabled, to avoid inconvenience.

We appreciate the nice comments and certainly hope you will decide to visit us again in the future, thus giving us another chance to exceed your expectations.

Yours sincerely,

Hotel Manager
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Monmouthshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

Nice hotel with lovely grounds, set right on a pretty little beach.
Good choice of restaurants and buffet options.
There is a "quiet" pool with no activities and a busier pool where all the games take place.

There was building work taking place when we travelled last October 2013 which did cause a bit of disruption and meant some restaurants were closed on odd nights. This can't be helped but it was quite annoying.

  • Stayed October 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Samantha212d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, 25 July 2014
Dear Samantha2,

We would like to thank you for your feedback about your stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

We certainly hope you will decide to visit us again in the near future and give us another chance, this time to exceed your expectations.

Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

Spent 2 weeks at the Catalonia Riviera Maya as a family with 2 teens.

Overall a very good experience and would recommend this hotel.

Rooms: we were initially given rooms near the back of the resort that were rather close to a housekeeping storage area (hence noisy). We asked to be moved and our request was acted upon promptly and without any problem. We were moved to rooms that had (in our opinion) a much nicer location. We had booked standard rooms and no attempt was made by staff to get us to upgrade to the Privileged rooms which have been regularly mentioned in these reviews. We were very happy with the facilities in the standard rooms and we saw no need to upgrade. The resort was not full at the time of our visit. Had it been full, then the upgrade to Privileged status would have been useful to be sure of getting sunbeds and to get priority in some restaurants.
We had a couple of minor issues with the safe in our room and the Technician came within 20 mins both times and fixed it very promptly.

Food: two buffets (one air-conditioned and one more casual, open-sided) both serving the same food. Five a la carte restaurants. We ate at all of them and thought the food was good throughout. After 2 weeks the buffet starts to get a bit "samey" even though the selection is changed daily you still see the same kind of fare on offer. Japanese restaurant is good fun, very entertaining with food cooked as you watch. Reservation system for a la carte restaurants is poor and is run on a "first come first served" basis. If you like to eat early this is not a problem. Turn up at about 5:50-6:00pm and you'll be seated right away. It is a problem if you turn up at say 7 or 8 pm as you'll often be told either the restaurant is full or that you must wait an hour or two. The system is frustrating and could be improved but you soon get the hang of it. Tip: we would try to arrive at the restaurant at about 6:15pm because at this time the first wave of diners would have all been seated and the restaurant would have just filled up. So we would then be one of the first on the wait list and asked to return at about 7:45pm which suited us just fine as we would then go and have pre-dinner drinks at the Tequila Bar :)

Beach & Pools: lovely calm sandy lagoon alongside the hotel was our favourite spot. Also plenty of sunloungers available along the front line. We never had any difficulty getting loungers although those in the shade did tend to get filled up quickly. The sea is clear and warm and great for snorkelling with a small reef just off the beach. Lots of rocks as you enter the water on the main beach. Beach shoes are useful. Can be a bit windy some days which is nice and refreshing when lying on beach but can mean that watersports are suspended. Towels are provided for use at beach or pool so no need to bring your own. Good selection of pools, different sizes and different vibes. Big pool used for entertainment team. smaller pool for kids. Another pool mostly occupied by drinkers at the swim-up Margarita Bar.

Entertainment: daytime, no problem - the usual selection of pool-based entertainments run by a very friendly (but not pushy) animations team. Evenings: not so good ... we thought this was a bit of a weak point as the "show" put on in the Theatre each evening was very repetitive and other evening entertainments were not great, especially for teens. The resort is located in a quiet gated community which makes the surrounding area very safe but there's nowhere much to go in the evening apart from a quiet stroll around the marina. If you're looking for nightlife/evening entertainment then this may not be the right resort for you

Trips: locally its a short walk to the Marina where there are a few small shops (minimart, pharmacy etc) and restaurants and a great ice cream parlour (highly recommended!). You can also see dolphins in the marina as they are kept there for the "swim with dolphins" attraction. Its nice to be able to watch dolphins (and a manatee) but its not great to see them all kept in captivity. Walking or cycling around the Puerto Aventuras gated community is easy and felt very safe. Further afield, we did a day trip to Chichen Itza (excellent) a swim in a Cenote (amazing) and a couple of trips to Playa del Carmen (20 mins by taxi) for a change of scene and a look around the shops.

In summary, a great resort in a quiet location which is kept spotlessly clean and with friendly hardworking staff. We had nice rooms, good food, plenty to drink and a very relaxing experience.

Room Tip: Standard rooms are mostly in two main blocks (A & B) and we thought the better rooms were those...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank thorpey63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, 27 July 2014
Dear Thorpey63

We would like to thank you for the comments about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

Thanks again for staying with us; It has been our absolute pleasure to make your stay a very relaxing experience.

We look forward to welcome you back.

Sincerely,

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

Friendly staff, great choice of food, amazing beach for family, nice rooms, good bar. From here you can visit many places by taxi, walking or using the public buses like any other Mexican. It is save.

Room Tip: Corners suites are large, quiet and sunny.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Ximena1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, 27 July 2014
Dear Ximena1972,

We would like to thank you for choosing Catalonia Riviera Maya for your recent stay.

We appreciate the nice comments about our facilities and service.:)

It will be a pleasure to serve you again in another occasion.

Sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

This was our 3rd visit to the Catalonia Riviera Maya. We have noticed some nice improvements to the resort and really enjoyed ourselves. This isn't a top of the line resort but very nice and a good value. The resort is a great size, not too big and not too small. Love the thatched roofs and colorful decor. The room was nice; we upgraded and had a suite with a nice rain shower, four post bed and a tub outside on the patio. If you are looking for a white sandy beach into the water this isn't the resort for you. However, it has Wonderful snorkeling right off shore. We enjoyed that! There are small rocks near shore so I would recommend bringing water shoes.
The privileged area on the beach is very nice, cushioned loungers, beds, huge bean bag chairs and your own bar/chill out area. The Tequila pool bar was also a lot of fun. Met some great people. Food was average, favorite was the Hibachi. There is also a nice Crepe place open each evening. Wi-Fi was pretty good throughout the resort. Vendors are invited to the property 1-2 nights per week, but can get better deals in Playa Del Carmen. I have been to Luxury resorts also, but something keeps drawing us back here.
Would recommend you bring an insulated cup and have the bartender fill it up. That way if doesn't melt so quickly. We always have these packed for any of our trips to Mexico.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank LoriB63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Catalonia Riviera Maya

Property: Catalonia Riviera Maya
Address: Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#9 Business Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
#12 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions. ... more   less 
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Also Known As:
Catalonia Riviera Maya Puerto Aventuras
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico
Catalonia Riviera Maya Mexico - Puerto Aventuras

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