We show up at the resort and to our surprise we find out Barcelo Maya Beach is CLOSED with out letting us know from either Barcelo or Expedia. They try to cover it up buy saying we are staying in a upgraded hotel the colonial and tropical we (2 couples) finally get into our rooms after many problems with the front desk my room has absolutely no electricity my sister walks into her room and turns out there are people already staying there they have their money and jewelery out on the table and my sister was given a room key to someone elses room REAL SAFE let me tell you nice to think it could happen to us.
The New Yorker in me came out and it was NOT pretty, we demanded to be upgraded to the Palace Deluxe which is the highest and most expensive of the Barcelo hotels where we had a much better experience after lossing an entire day finally getting into a room at 9pm after dealing with this for 10 hours.
I found that the food wasnt great and any of the resorts that your able to go to being at the Palace which is sad.
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras