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“Absolutely Fantastic!”

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Hotel Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Three Hills, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Absolutely Fantastic!”
Reviewed 30 May 2014

We had such an amazing time at this hotel!

We stayed for a week between April 5th-12th. Normally, we go the VRBO or Homeaway route when travelling, but for one week of R&R, we decided to take a chance and book this all-inclusive. We're sure glad we did!

Highlights are too many to describe, but my personal favourites were the great food, and the watersports. The sailing instructor was fantastic, and I just loved taking the catamaran out everyday.

The only downside were the drinks. If you're looking forward to the usual all-inclusive poolside drinks, you should be happy. But well made cocktails are only available at the nice a-la-carte restaurants in the evenings. A bit of a downer for those of us who enjoy high quality drinks all day long. ;)

I don't know if we would take the risk with other all-inclusive resorts, but we would definitely return to the Barcelo Maya!!

Room Tip: I highly recommend the Club Premium upgrade!
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank CarletonPope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 31 May 2014
CarletonPope; We appreciate your kindly comments and your preference to Barceló Maya Beach, we are glad you have enjoyed your stay at the property and the service.

Our goal remains that of serving all of our guests to the best of our ability to create unforgetable experiences and we are commited to continue improving.

We look forward to serving you again in the future.
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mancheste
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014

Just returned from a 2 week stay at this hotel and are already to book again excellent from start to finish you will not be disappointed its fantastic
it was our first time in mexico and this hotel did not disappoint the food, the staff, the service , the cleanliness, the beaches, the pools and even jaguars nightclub which is still included in the all inclusive package were 2nd to none we were treated like royalty and the choice of food is amazing plus there is always the other hotel restraunts to choose from which you can also use, its just been refurbished so its immaculate and perfect

Room Tip: You dont need a tip they are all excellent
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank tina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 30 May 2014
tina t; Barcelo Maya Beach and the staff appreciate your preference and we are glad that we have exceeded your expectations, also I informe you that Barceló Maya Carie our twin hotel is preparing surprises in its renovation.

Thank you for your kindly comments and we look forward to your return!

Best Regards,
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Plainville, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

Great vacation resort the beach is beautiful no rocks in front of maya beach very long great for walking.
The buffets were fabulous great variety and service only 2 ala cart restaurants to choose from a spanish and mexican they were good especially the mexican There should have been more restaurants to choose from without upgrading The buffets were excellent for a couple of nights then its food overload. There was also a lunch buffet by the beach which we enjoyed
The shows at night were entertaining and the lobby bar was great service i was dissapointed in the house wine definitely diluted with water.
i thought the room was a little run down but clean the bathroom had slats in the door for ventilation and the shower/tub was high to get in and out of The air conditioning was good except it leaked in the closet a little. The maidservice was ok not always wash clothes and soap only one outlet for 3 prong hairdryers and razors etc.
The pool area was fun and huge always entertainment the drinks were made usually how you liked them. there was construction at the caribe which you can hear at the pool
I'm not sure i would stay here again i like to try different places and it was 1 hour from airport
More alacart choices without upgrading needed

Room Tip: A room close to pool area second floor Tulum near road to far
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank miciiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 30 May 2014
miciiv; Many thank for spending your vacation at Barceló Maya Beach and we appreciate your kindly review of our property and service. I am happy to informe you that Barcelo Maya Caribe included in its renovation 2 more a la carte restaurantes.

Guest comments are a useful tool for us to improve our services, that help us to take appropriate action to continue to better ourselves day by day.

We remind at your services and look forward to receiving you again.

Best regards,
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Fort McMurray, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 May 2014

In 2011 I travelled to the Barcelo Maya resort for a wedding, we stayed at the Tropical hotel (1 of 5 hotels in this resort). The Tropical was the #2 hotel in the resort at the time, behind the Palace Deluxe and the Beach was the #5 (the oldest) at this time. I had walked through all 5 hotels on this trip and was happy at the time with our Tropical hotel and that we werent staying at the Beach. Cant say this on this trip, the Beach has been redone and redone extremely well!

First impressions of the arrival at the hotel were great. They got rid of the 80s look and went with a more modern look. They have redone the façade of the lobby, clean and crisp lines with really nice colours updating the look to something you would expect for 2014.

The check in process was a little bit long with only 3 people working the desk and having a lot to do (copies of passports, going over all the amenities, etc) but they were good at dealing with concerns. They also served a refreshing welcome non-alcoholic drink.

The lobby has been redone very nicely. Big, open with a great breeze going through the building made it a great place to hang out. Ample comfortable seating along with some very nice artwork and sculptures just added to the look of the lobby. You can find guest services there as well as a gift shop (they dont take cash only credit card or room charge), the Mexico Lindo restaurant, the Premier lounge, lobby bar and the buffet along with a sitting area by the lobby bar.

Once checked in we went right to the room (3226) in the Uxmal building. The building is nice an close to everything, including the theatre which can be noisy at night if you are light sleepers. We enjoyed the room's location as it wasnt a long walk for my 7 year old nephew.

The room itself was a little small but not to bad. We had 2 double beds so that probably made the room seem a bit smaller. The closet to your left as soon as you get in has pretty good storage with the usual amenities that you would expect (safe, iron and ironing board, hangers, shelving etc).

The bathroom is on the right with a large tub with rain shower head, single sink with average sized vanity and a wall separating the toilet.

The room had a dresser with 3 drawers, a mini fridge stocked with pop, water and beer, an alarm clock you could dock your iPod with and a mounted 30ish inch TV which we didnt watch. They also had a table with 2 chairs and a couch. The deck was smallish but had a table and 2 chairs and an extend-able drying rack for your bathing suits. The furniture isnt as nice as the jr suites but the rooms all look like they have been redone in terms of walls and crown moulding. They could have updated the room furniture to have made the reno that much more complete but it was nice and clean and in good shape.

By the looks of the construction going on at the Caribe and what I can remember from visiting the Beach back in 2011, they redid the pools and a lot of common areas. The pool was a good size and offered a few different areas that folks could hang out. The swim up bar was the noisy area of the pool obviously but you could get away from it if you went closer to the towel hut. Overall the pool area was good. The waitresses working around the pool did a great job considering there were only 2 or 3 of them working at one time. If you didnt want to wait you could make the short trek to the bar or swim up bar without much hassle.

The beach area is the best of all the hotels in terms of sand and shoreline in my opinion. The beach is long and goes a long way up to the side walks with no rocky sections unlike the Palace or Tropical. Crystal clear water with many shades of blue, green and turquoise to take in. Lots of loungers available at either at the pool or beach (I think having the Caribe closed for its renovation made this even better).

We walked the beach to the other hotels and checked out the shared pools at the Colonial and Tropical and went to the kids water park for my nephew to play there. He had a great time playing there. There is a pier where you can feed the fish that hang out there and take in the sights of all the hotels. You can snorkel around this area as well and can see coral and fish etc.

They have a dolphin park right at the hotel which we took part in. It was good experience for my nephew but I am not so fond of the design and small size of the pools which these dolphins were kept in. I had swam with the dolphins in 2011 with Delphinus somewhere else and the area they had was larger and seemed more natural not a pool. It was convenient for us to do it right at the resort but I wish the enclosure was bigger for them. The pictures and DVD at the end are very expensive but you can bargain on the prices just like about everything in Mexico. Dont agree to their first price. I was able to get the whole package for around half of what they were asking.

We didnt do any of the al a carte due to the fact my sisters 7 year old son is one picky eater and we didnt think he would find anything there or be willing to sit through a long meal ha ha. The buffet is a very nice looking restaurant to say the least. The service was great and no waiting time to be had. We went in May so that may have something to do with it for sure. The food was good, usually lots to chose from and temperature wise typically very good. The nephew could always get something he would like here for all meals.

Breakfast was the typical tropical hotel affair with omelet and egg station, tons of great fruit, breads, and juices and a wide selection of drinks, breads and other breakfast choices. Breakfast was easy to enjoy. Lunches were good and so were dinners. After 4 days or so you would see the typical chicken and other safe choices there with different themes to get other foods as well. I cant complain about the buffet or the beach side restaurant, good food and good service.

The grounds are beautiful and well maintained. A small army of staff cleaning the grooming the grounds keep the place looking great.

I cant comment on the quality of the al a carte's but only being offered 2 for your stay didnt seem like enough. If I had been travelling with my girlfriend I wouldnt have been satisfied with that.

Overall it was a great vacation at a great hotel. It was good for couples, families and the wedding we attended. The construction next door wasnt that bad but you could hear it, I just zoned it out and marvelled at how fast things were being done.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
7 Thank Roland S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 29 May 2014
Roland S; First of all i would like to thank you for your preference to Barceló Maya Beach Resort and the time you have taken to share your review of the property and service with the Tripadvisor users.

We are glad that you and your family have enjoyed your stay and liked the new look of the Barceló Maya Beach Hotel, also I proudly share that we already start the remodelation of the Barcleó Maya Caribe.

Thank you once again for your kindly comments and we keep looking forward to your return!
Best Regards,
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

This was our first all inclusive vacation and we had a great time. The resort is beautiful and well maintained.
The service at the resort was amazing! One person in particular, Juan Perez, made our stay. We met him the first night of our stay and he made us feel like royalty! Making us drinks that we never even heard of and all very tasty! Everyday after that in the buffet area, it was so good to see his face, always smiling and happy :)
We'll be back!

  • Stayed April 2014
    • Value
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    • Service
Helpful?
1 Thank Vhurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 28 May 2014
Vhurley; Thank you for spending your vacations at Barceló Maya Beach and the time you have taken to share your impresions about the property and our services, we are glad that you have enjoyed your time with us and you found our staff to be hard working and friendly.

We remind at your service and look forward to serving you again in the future.

Best regards,
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St. Catharines, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2014

Everything at this resort is perfect. The staff, the beach, the drinks, and the activities. I've travelled to many places and this one is defiantly the best! It was a great time and I would recommend it to everyone!

  • Stayed March 2014, travelled with friends
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Helpful?
2 Thank Katelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 28 May 2014
Katelyn M; Thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users.

It is a pleasure to know that we exceeded your expectations and you enjoyed the property and service.

We remind at your service and look forward to serving you again in the future.

Best Regards!!
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Katy, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014

My wife and I just returned from a 5 night stay at Barcelo Maya Beach in Rivera Maya we had a super experience, the staff was very friendly and helpful, rooms were clean, food was great for all inclusive, drinks were good. We're going to bring the whole family next time.

it's about 45 min from Cancun, we took a private shuttle from Kinmont Cancun Shuttle I highly recommend them drivers were prompt, friendly and courtesy we felt very safe to and from the resort and airport. 5 star shout to Kinmont!

Room Tip: Call Kinmont Cancun shuttle, best shuttle service I've used
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Hotel Barcelo Maya Beach, responded to this review, 27 May 2014
Chris D; Thank you for your preference to Barceló Maya Beach and the comments you kindly share with the Tripadvisor users.

We are glad that you and your wife enjoyed your stay with us, it is rewarding to know that we have exceeded your expectations.

It would be a pleasure to serve you again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Barcelo Maya Beach

Property: Hotel Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras

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