We stayed at this resort to attend our niece's wedding. Perhaps we were disappointed with Barcelo Maya as we transferred to it after two glorious weeks at Dreams Tulum. We had much to compare.
At Barcelo we found that the staff were not engaging with visitors so.did not give a warm welcome feel. They were not rude at all but did not attempt to enhance the basic customer service.
Only had 2 a'la carte restaurants for which you were limited to a number of reservations only. The main buffet looked impressive and everything had an amazing presentation but the quality and flavour left much to be desired.
I absolutely need to mention their house white wine actually tasted like watered down Tequila!! On a couple of different days I tried it thinking that the first one was a mistake. Nope not a mistake just horrible.
The activity team were very impersonal and I found that their pool aerobics class each day had too much touching of strangers for my liking.
The resort was good for families with small children as it has a nice splash pad and playground.
The rooms were clean and adequate for our stay.
We noticed that resort often had large groups come in for the day so made it a challenge with service.
Our 26 yr old daughter and son-in-law thought the resort was very good but they have not had as many all-inclusives to compare.
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras