We stayed there for 8 days in Junior suite that apparently was renovated. Still, the water did not drain in the shower and leaked everywhere. We had to put towels on the floors every time after shower in order to stop the leaks from spreading into the room. The maintenance could not fix it. For more then $250/night I expect the room to be cleaned every day. Apparently the hotel does not think so. If I did not call for cleaning the room was not cleaned.
The acoustics are bad. When the room above flushes the toilet it sounds like it's in your room. The noise from the hallway is very strong.
We met some guests that got the regular room and we were fed horror stories about not working AC, bad smells in the rooms and rude service.
Hotel has about 5 restaurants besides the buffet that was not good. But it was very hard to get reservations into these restaurants.
The service was not attentive and not really friendly. It looked that the preference was given more to Spanish speaking guests.
At some point we we were not allowed to enter the buffet for lunch because we came from the pool with our bathing suits and shirts covering them, the staff claimed that they looked too damp for them.
I am sure that for this kind of money there are better places to stay.
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras