We stayed at the Barceló Mayo Beach in early April with a group of families celebrating our kid’s high school graduation. Our family had 2 premium rooms and we were there for a week so our bill was about $10,000 US. The property is beautiful and in great condition. But I would say the hotel is run by a Spanish company but geared towards Americans. As such they don’t understand that Americans are used to free WIFI even at budget hotels, at Barceló only one person could be on the WIFI per room at a time, not good when you have 2-3 teenagers and 2 adults. Also the satellite TV system is Mexican, so don’t try to watch the NCAA tournament, it is not going to happen, soccer yes, baseball some, the rest of American sports no.
The refrigerators don’t keep anything cold, just slightly cool; it is a Mexican thing I guess. They also only gave most of the people in our group one room key per room, is that is a Spanish thing? Or is it a cheap hotel thing? I was at the front desk and a lady (another guest) said you mean I am spending $5,000 for the room for the week and I only get one key?
The hotel must run on a Spanish software system as it seemed to take forever to convert dollars to pesos if you asked for anything in dollars. The front desk was slow as all get out, probably a bad software or hardware thing. The hotel audit staff seemed to be going through the receipts looking for something under the front desk almost every time I was there. Time to get new software I think!
They don’t recycle anything that I could see, all that bottled water and no recycling; I guess that is a Mexican thing. Sun Screen, potato chips etc., cost an arm and a leg, I think the sun screen cost us $25 per bottle, chips $11 per bag. They were tearing up the mini golf course and the basketball courts while we were there. The buffet food was about the same as an “Old Country Buffet”. Several of the restaurants had really bad food and several of the restaurants had very good food. The staff worked their butts off to be great and fast most of the time. My wife and oldest daughter were sick for 2-3 weeks after we got back, we think it was the frozen drink mixers at the pool side bars, they probably aren’t washed very often. I probably don’t have to worry about going to Mexico and an all-inclusive for a while!
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras