We made our reservation @ 3 months ahead. We made it clear that we want Maya beach because we will be attending a wedding and all the guests were staying at Maya Beach. We got our confirmation and reservation # for Barcelo Maya Beach.
When we arrived at hotel, those bell boys treated us like we were gate crashers. They said our reservation were at an different hotel. I showed them my reservation and it said MAYA BEACH. Unless there is another MAYA BEACH hotel. There's none. They kept telling me there is nothing they can do. It was horrible. I spent hours asking to talk to someone to find out what is going on. It was a losing battle. Finally I went to Colonial where they said I was booked. I went in and same thing.they told me to go to the other hotel because I have no reservation at the Colonial. I went to the 3rd hotel of the day. I spoke to a female rep and she was very polite and courteous. I explained the situation,she made a few phone calls and VIOLA, I got my room at the BARCELO MAYA BEACH HOTEL where I really should be in the first place.
They put us in one of those premium rooms which really did not calm my anger until I went for dinner. The staff was AWESOME.... they were all very polite and will give you whatever you order so long as it is available. For 6 days we were there, I enjoyed every minute. It is a wonderful resort. Beach is clean and again staff were very,very good. Please tip them always. These workers really work hard for you and they can use those tips.please tip them. We did . 3X/day for 6 days.
I want to go back with my grandsons and grown up kids . But I have to think and decide carefully because if the reservation screw up happens again,it will be hard for the kids being dumped from one hotel to the other. It was not pretty at all. Very uncomfortable especially after a long flight.
I am hoping it was a one in a million opppps and will not happen again. But it worries me.
But overall,the hotel is wonderful place to stay for vacation. The shows,excursions,food,drinks,beach and most of all the staff were very polite and helpful.except of course those uniformed boys at the lobby :)
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras