Let me begin by saying we travel to Playa Del Carmen every year for spring break with two other families and have always enjoyed our vacation. This year, however, was different. It was our first experience with a Barcelo resort and we will never stay at one again. In a nut shell, my daughter got food poisoning and the resort would not let us cancel our dinner reservation which cost us each $20 us dollars. Why was it extra at an all inclusive? Anyway- my girlfriend tried for over an hour to get our dinner cancelled and our money refunded. she had no luck.and in fact was called a liar because "no case of food poisoning had been reported." Once my daughter was feeling a little better my husband and I decided to try and get the money refunded and after another hour and filling out a form we were finally told that our group would be refunded the money. Upon check out the charge was still there and ERIKA at the front desk could not have been ruder about it ,in fact she no longer could speak English!! Except to say the dinner was no refundable. Anyway I know its a relatively small thing but considering we all spent close to $15,000 dollars on this vacation they could accomodate us the lousy $80 bucks. Not to mention my daughter was throwing up for 12 hours!
With all the choices in and around the Maya Riveria I just could never imagine staying there again.
Some other negatives: Kids Club closed at 5. (no evening hours)
Drinks had very little alcohol content
Absolut and Baileys were an additional charge.
Staff extremely unfriendly
Additional Charge for two of the specialty restuarants.
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras