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“March 13 to 23rd at The Barcelo” 4 of 5 bubbles
Review of Hotel Barcelo Maya Beach

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Hotel Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Vancouver, BC
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“March 13 to 23rd at The Barcelo”
4 of 5 bubbles Reviewed 25 March 2009

Our family just returned from a 10 day holiday at the Barcelo Maya Beach. This was our second time at an all inclusive hotel in the Maya Riveria. We chose this complex becuase we were traveling with another family and we thought there would be lots of activites for our teenaged girls. Usually we like to travel and stay at small hotels and do our meals at local restaurants, however this was an easy trip for 2 families. I believe that we must have arrived during part of spring break, as the first bit our our holiday was spent with lots of young adults (teenagers) whopping it up. Actually we found them quite rude, yelling at the bar tenders for more drinks when others were waiting etc. My husband also noticed at the buffets, people were quite pushy selecting their food. (Not too sure but i thought there was enough fries to go around for everone, they could have waited their turn).

We stayed in the Uxmal building which was great for location. Close to pretty much everything. We had a ground level room which i usually do not like but this was okay.
Patio, with table & 2 chairs, and a drying rack. I think we lucked out as we got afternoon sun and our suits always dried. Patio door had a secure bolt. The room was average size, and house keeping always did a good job cleaning and re stocking the mini frig. No Complaints. Safe in room. Bathroom had a hair dryer, and was supplied with soaps & shampoo. Iron & board were also provided.

Buffets were a bit repetitive for breakfast and lunch, every night there was a different theme for dinners and i'm glad that we used all of our passes for the a la carte restaurants. We were given 4 with our resevation, another 1 with our travel company and another 1 from a guest who was leaving and didn't use theirs. I would suggest that you book your dinner resevations as soon as you get there as they do fill up quickly. Both the Spanish & Mexican restaurants were good. Long pants a must for men!!! The steak restaurant i could pass on, poor service and pretty basic food. (mine was cold) Another option is to book a reseveration at one of the other hotels in the complex. A $15 to $20 fee per person to use these restaurants. We never got around to it and by the time we decided we couldn't get a reservation.

Pool and beaches were good, lots of chairs in the sun and shade. We went out around 8 AM and picked a spot for our group of 7 everyday and had no problem. The beach at the Maya end was the best of all the complex. Actually the other guests had to come down to this end to rent/ sign out non motorized equipment. Sign up started at 9AM. The hobby cats and water tricycles were the first to be booked. Kayaks, windsurfers, beach volley balls were plentyful. Tricycles only went out if it was calm on the water and some days the hobbycats couldn't go out if it was too windy. Snorkling was GREAT right by the pier between the Caribe and Colonial. Thousands of fish, especially under the pier.

Drinks were okay, I kind of got tired of the tropical ones and ended up drinking the white
house wine, which was pretty good for a house wine. (i'm really picky). As for the others that i was traveling with, they said no 2 drinks were the same as the bartenders do not measured anything. Sometimes they were good and other times they needed to be fixed up. Oh well you can have as much or as litlle as you want. Extra Tequila & rum bottles were located next to the bars so you could add if you wanted to.

The staff was great, had no problems with anything, (other than the agressive teenagers)
I think the bartenders could have made them wait their turns. Remember to tip the hotel staff as they make $15 per 9 hour day. A dollar or 2 goes a long way for these workers.

All in all if your looking for a good holiday in the sun and you are not too picky you will have a great time.

  • Stayed March 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank luv2travel624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Texas
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 25 March 2009

Let me begin by saying we travel to Playa Del Carmen every year for spring break with two other families and have always enjoyed our vacation. This year, however, was different. It was our first experience with a Barcelo resort and we will never stay at one again. In a nut shell, my daughter got food poisoning and the resort would not let us cancel our dinner reservation which cost us each $20 us dollars. Why was it extra at an all inclusive? Anyway- my girlfriend tried for over an hour to get our dinner cancelled and our money refunded. she had no luck.and in fact was called a liar because "no case of food poisoning had been reported." Once my daughter was feeling a little better my husband and I decided to try and get the money refunded and after another hour and filling out a form we were finally told that our group would be refunded the money. Upon check out the charge was still there and ERIKA at the front desk could not have been ruder about it ,in fact she no longer could speak English!! Except to say the dinner was no refundable. Anyway I know its a relatively small thing but considering we all spent close to $15,000 dollars on this vacation they could accomodate us the lousy $80 bucks. Not to mention my daughter was throwing up for 12 hours!

With all the choices in and around the Maya Riveria I just could never imagine staying there again.

Some other negatives: Kids Club closed at 5. (no evening hours)
Drinks had very little alcohol content
Absolut and Baileys were an additional charge.
Staff extremely unfriendly
Additional Charge for two of the specialty restuarants.

  • Stayed March 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank boneets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 March 2009

We got upgraded to the Palace from the Beach/Caribe and it was a wonderful surprise. The rooms are great and the entire grounds are beautiful. The entire resort is very clean and well taken care of. We arrived on Wednesday and were having a wonderful time until Saturday when all the obnoxious, rude kids arrived. After that, we were not able to find any chairs by the pool or get close to a bar to get a drink. The swimup bar was packed with kids doing body shots and throwing up in the pool. Staff could not keep up with picking up after all these kids who continually left empty glasses, cigarette butts and their clothes laying everywhere. Thank goodness there is an adult pool because that is the only place that we could find any peace and quiet. We are 2 middle-aged couples who like to party and have a good time but a bunch of drunk teenagers is not something we care to be witnesses to. There was also alot of running down the halls and banging on doors between 1-4 am after the disco closed. Alot of these kids had black bracelets on (that means they're under 18 and shouldn't be allowed to drink) but we heard from several people about hotel staff selling bracelets to the young kids so they could get into the disco and drink. Hopefully this hotel will get a handle on this problem because it was really a shame to have such a beautiful place to vacation be ruined by underage drinkers. We would definitely return to this resort but never again during spring break time!

  • Stayed March 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank oceanloversMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medford, Oregon
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed 23 March 2009

Rooms are NOT safe for young children. The doors have a lever handle with a dead bolt linked to the handle so the child only has to grab the lever to deactivate the deadbolt and they are out of the room - no safety chain or external deadbolt.
The bathrooms have sliding doors with no lock or latch and an open shower with no curtain, so the tile floors become wet and slippery and children can easily slip and fall (which happened to us) and there is no way to lock them out of the bathroom.
The amenities are nice but the waterpark is only for 4-12 year olds and they called security on us for taking our younger child down the slide.
This was one of our biggest complaints. The cost for a 2 year old is the same as that of a 12 year old, but he wasn't allowed to join the kids club or use the water park (even with our assistance) that the older kids get to use. There are no separate activities available for 2-4 years olds so what are we paying for?
The service was horrible with very unfriendly staff. To get a high chair for our 16-month old would often take 20 minutes. When I was with our 16-month old alone at the buffet, no one offered to assist (for example, get drinks or carry a plate) but offered the lone gentleman at a separate table drink, and a refill, and carried his plate to the table. When I addressed this issue with the manager I was told, "Well, this is a buffet!"
This resort was overly strict on some policies but allowed guests to "reserve" pool chairs early in the morning by placing towels on the chair, even though signs are posted stating this is forbidden. By 7:00 am there were usually no pool side lounge chairs available for use.
The resort is huge - you would need to take a trolley to another hotel in the complex to use the free non-motorized watersports.
The a-la-carte restaurants had to be booked in advance and often with no availability, although all of the restaurants we went to were barely half full.
We attended a wedding at this resort and it was superb but our overall impression was horrible - we will not return. You pay 5-star prices for 2-star service.

  • Stayed March 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank travelbug2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Manitoba
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 March 2009

My wife & I stayed at the Barcello Maya Colonial from 11-18 March 09. Although our Transat flight was rather long (5 hrs), it was fairly comfortable and included a small hot meal. When we arrived at the airport in Cancun we had to wait quiet a while for our luggage but considering the hundreds of tourists arriving when we did, I wasn't surprised. We went through customs and immigration without any problems. For first time travellers to this airport, please watch out for the time-share people who pose as customer service reps offering to help you get to your resort. I recommend that you proceed directly outside to the bus area and look for your tour company rep who should be wearing a shirt with a tour company logo on it (ie: Transat Vacations) They will tell you which coach to board. The bus was air conditioned and the trip from the airport to the Barcello took approximately 90 minutes, which included a stop at one other resort.

When we arrived at the resort, we were greeted by the friendly reception staff who provided us with information about the resort, such as available facilities & services, restaurants/buffets, our room & available room service. Seeing as our room was fairly close to the main lobby, we decided to carry our luggage, however the bell staff would have gladly taken our luggage had we wanted them to. Our room was very clean and included a King size bed, Couch, Mini-bar (Beer, Water, Pop, Snacks: peanuts, chocolate wafers, small bags of potato chips), and large towels in the bathroom. Our room was on the third floor looking out over the beautiful trees & vegetation, and also faced the Theatre. There was an electronic safe in the room for our valuables and we set our own combination. I'm not sure if it was just because of the type of vacation package that we had, but our room also included pool/beach towels, a fruit basket, housecoats, slippers, and a bottle of Mayan liquer in our room.

We had access to the entire resort (Colonial, Tropical, Caribe, Beach) but we were not permitted to go to the Palace resort ("high-end" area of the complex). Our package included reservations at any 4 of the 6 a la carte restuarants. We ate at the Thai; Seafood; Steakhouse; and Italian restaurants. The service and food were excellent ! The buffets were also amazing! I can't think of one time where we had a shortage of items to choose from - every meal was different depending on what it was we wanted to eat. There was no question about the variety and availability of excellent food, especially considering that the main buffets were open each day from (approx) 7:30-10:30 am / 11:30 am -3:00 pm and again from 6:30-10:00 pm. The pool buffets were open from 10:30 am - 6:30 pm. Of course depending on the time that we went to eat we may have had to wait for a couple of minutes to be seated and/or wait in line at a popular food station, however overall it was never a problem or inconvenience.

There were Variety-type shows at each of the two theaters nightly at approx 8:30 and 9:30 respectively. Each of the nightly shows had a different theme and were composed mainly of the same cast of very talented performers. The only disappointment about these shows is that none of them featured really traditional mexican dancing or costumes.

Most of the time during our stay was spent relaxing by the pool/beach. We had no trouble finding lounge chairs or a spot in the shade. We did notice that people play the "reserve a lounge chair" game, but to be honest we were always able to find a place beside the pool - even after lunch. The pool is huge ! and despite only being 4 ft deep, it didn't really matter considering the main point is that it was clean, refreshing, and had good clorine levels. The pool also had "lazy rivers", a separate area for volleyball or activities (day) or lane swimming (evening) and the pools were open until 10 pm. The beaches were the kind of beautiful white sandy beaches you would expect; clean and had sufficient lounge chairs. Shade on the beach was provided by numerous palm trees. I would also recommend the snorkeling which is available at the diving center (near the dock). It's free (returnable $50 USD deposit per person required) and avail in one-hour increments. The recommended areas to snorkel in are: at the dock (Lots of fish swimming right next to you !) and also around the coral (three or four spots) located along the two mile beach!

Shopping is available at the resort at the "Plaza Mexicana" shopping center, as well as in the various shops located in the lobby complex at each of the resorts. We took the "collectivo" to/from Playa del Carmen on our second day. The collectivo is a fast, safe, and inexpensive way to travel via public transport to/from Playa (cost: 20 Pesos per person each way). We caught the mini-van at the side of the highway in front of our resort without any problems.

What did my wife and I like the best? Well, we really didn't have a "best" .... we found everything was equally enjoyable. The service, staff, food, accommodation, grounds-keeping, etc etc. We did however find a couple of things that we liked the least: it was not knowing beforehand that a $50 deposit was required for the snorkeling equipment and that the last time period to sign-out the mask/flippers was 3 pm (even though the dive centre was open until 5 pm). Another disatisfier was the fact that the only place to get free-of-charge life jackets (we wanted them for snorkeling) was at the beach activity center located at the Beach resort. I found it somewhat far to have to go from the Colonial beach to the Beach resort just to get life jackets (Note: they were available at the diving center for $6.00 USD non-refundable each. I think that's because the staff at the diving center are members of a diving club and not the resort itself).

We highly recommend the Barcello Maya Resort to anybody, regardless of age, married, single, family with children, etc !! I hope you'll love it as much as we did. Happy vacation !

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Allan-B-inwinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 March 2009

We were a party of 12. Four families with girls ranging from the age of 13 to 25. Our travel agent used Funjet Tours. Upon arrival we had quite a long wait to go through customs, but we were so thrilled to be there that we made the best of it. Once we were through we picked up our bags and immediately were ushered to a bus to begin the trip south to the resort. The trip took about an hour and a half, but we were offered ice cold Coronas and enjoyed the sites. Our first impression of the Palace upon arrival was that it was breathtaking. We were waited on at check in almost immediately. We had requested 5 suites all near each other. Three with king size beds and 2 with doubles. At first we were told that 2 of the rooms were not near the other 3, but when we explained that we had booked this 8 months in advance and that it was very important that we all be fairly close to each other we were shuffled and all in the same area. We were in the Oxcaca unit.

My sister in laws and I went to meet with the Funjet rep to discuss tours and return arrangements while our husbands and kids went to the room. By the time we got to the suites our luggage had been delivered. No waiting and yes we were offered a welcome drink upon arrival. Everyone was so friendly and accomodating.

We ate at the buffet most evenings and were pleasantly surprised with the various types of foods. T Bone steaks cooked to order, stir fries and a pasta bar. We did eat at 3 of the restaurants. The Carribean was very good. Some of us enjoyed the Japanese while others weren't thrilled. The Brazilian was terrible. The presentation was very nice, but the potatoes and vegetables were cold. The meat that was offered to us was not cooked. Some of us left before the meal was over. (The great thing about this place was that we could just walk into the buffet even though it was 9:00 PM and get a bite to eat!). Those who did stay until the end were treated to an amazing chocolate dessert. They said it was worth the wait. The breakfast at the buffets were wonderful. Fresh fruit always available, terriffic omelets made to order, waffles, french toast, pancakes along with so many other items it would be impossible to list. My husband is a huge Starbucks fan and he was very happy with the coffee they served. I had cappucinno each morning and it was wonderful. Lunch was just about anything you could ask for. Burgers, pasta. etc. They always had fresh shrimp. You could make a salad and top it off with shrimp or have them grill you a chicken breast to put on.

The rooms were always kept clean and we had towel art every day although the rest of the group wasn't as lucky! It turned into a joke between the families. The first day I took all the drinks other than the diet coke and the bottled water out of the mini bar and put them on the counter with a note that said "no". I then put a note that said "yes" in the refrigerator with the diet coke and water. For the rest of the week we always had a fully stocked refrigerator with only diet coke and water. We always put a few $$ on the bed and in the refrigerator as the staff really are so friendly.....always smiling. As I said.......very accomodating.

The only excursion we took was the Tulume Extreme. Because there were 12 of us we had a private van. Our guide was Mundo. He was fantastic. We snorkled in a Cenote (underwater cave), rapelled and zip lined. He then turned us over to Jorge who brought us to Tulum to give us a tour of the ancient city. So amazing. We spent the other days at the resort. It was so gorgeous that no one wanted to leave. My husband, brother in law, and niece did some snorkelling right in front of the palace and had a great time. We played mini golf one evening and did some shopping at the Mexicana Shopping center in the middle to the 5 resorts. We also went to a couple of the shows. They were pretty good.

We thought we were in paradise until Sunday. Then a group from Texas and another from Minnesota arrived. These were high school seniors on class trips. They were supposed to be chaperoned and we did see some parents, but honestly their behavior was as bad as their kids. Rude, drunk, obnoxious. We had enjoyed the pool prior to their arrival, participating in water aerobics, etc. Once they were there they we 10 deep to the swim up bar, doing "body shots" (I even heard a mom on the beach telling someone who asked where her daughter was that she was on the bar having body shots done to her and was laughing about it). The profanity was disgusting. So many little kids around. It was sad. My family had the "pleasure" of sitting near the "Texas parents" on the beach a couple of days and I was horrified. These people are so rude. I had my 17 year old high school senior and believe me I would never allow her to behave the way these parents were allowing their children to act. There is a lovely piano bar off the lobby that we would stop in for a drink before dinner and again after sometimes. Once these groups arrived we were driven out by the obnoxiousness. One evening these kids were funnelling (my college age daughter and niece told us that is what it is called!) at the bar and their were parents in there watching. I could go on and on, but you can get my drift. A bunch of high school seniors not really being supervised and drinking way too much with indifferent "chaperones".

I felt very bad for the staff. You could tell that this is not typical and they weren't sure how to handle it. At first we said that we would not return, but the more we thought about it is that the reservations were made under false pretenense. After all we brought our children and they could have behaved the same way, but our kids were brought up with much better manners. They did have a few drinks, but were never out of control.

Somehow the Palace has to figure out how this happened and not allow it again. Their first clue would probably be that a group of let's say 100 people from the same area may not be a good choice of guests at the Palace. Send them to one of the lower end complexes.

The positives far outweighed the negatives and my husband and I are going to give it another chance next March. This was our first All Inclusive and we decided that since we started with such a spectacular resort it will be hard to find another one to compete with it. We are not novice travellers. Typically go to Florida, a couple cruises and a couple trips to Palm Springs, but this was by far the easiest trip. No car rental, no surprise expenses for food and drinks. The location is amazing.

  • Stayed March 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Backcove119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 21 March 2009

We just returned from a family vacation at the Barcelo Maya Palace. You know, I really don't understand the reviews heaping all sorts of praise on this property. Clearly, Barcelo made the decision to have a very good looking resort but understaff and deliver poor to mediocore food. The grounds and design are very nice but the service is non-existent and the food horrid. And by horrid I mean hardly any of the ingredients they use are fresh (they were very proud that most of their food comes frozen during a kitchen tour we took) and seafood options were pitiful. Really, really pitiful. The restaurants are a farce. Make reservations, get dressed and sit in a nicely designed room to eat poorly cooked, processed foods, most of which were taken and "dressed up" from the buffets. Oh, and the most amusing part was sitting in the reception area prior to dinner where they keep all the restaurant doors closed, a sort of "velvet rope" trick, if you will. What a cheap gimmick to use on your guest to build anticipation as to what lies beyond those doors. We got quite a laugh out of that one.

There are those who are quite content with quantity at the expense of quality. If that's you, boy, this resort is probably a dream. Those well traveled, take heed, stay away. You will be very disappointed. One guest in our party had an ACL repair done two weeks prior to the trip and although mobile with crutches, really required a wheelchair to get around. Guess what concierge told us about getting a wheelchair? Luckily, he's a stalwart, bit the bullet and crutched around for the week. I could list other deficiencies, but those of you who care probably get the point by now.

We are very laid back types and had a great time despite the problems listed above. I want to stress that although service was poor, I don't blame the staff, they were stretched beyond their capacity. I blame Barcelo. Do not advertise what you intentionally are not. We will spread the word.

Stayed March 2009, travelled with family
Helpful?
4 Thank m0rrissey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Barcelo Maya Beach

Property: Hotel Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Prestigia, Holiday Gems, Hotels.com, Travelbag and Barcelo so you can book your Hotel Barcelo Maya Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras

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