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Barcelo Maya Beach
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Reviewed 25 April 2009

We have been visiting this wonderful part of the world for 14 years and have stayed at many different resorts. Could write pages but will try and keep this short. Do realize that some of the services we experienced at other resorts are not feasible here because it is so large.
Negatives:
On arrival were charged $400 above what the printed confrmation from Barcelo Central Reservation (which we showed them) stated. Never received a satisfactory answer
"why"? and just paid. Luckily we had no armed guard security on us.
No welcome drink on arrival.
Charge $4 per plate for room service which arrives cold and unedible.
Only received 2 nights turndown service ( its nice to have clean towels in the morning) out of our 11 night stay.
Were put in a ground floor room which we did not request (never stay in ground floor rooms in Mexico). However they did move us to the 3rd floor the next day.
No free shuttle to Playa.
No butler service on the beach.
Room was worn for such a new hotel.
Charge $200 per night for children over 2 but don't do anything for them. (Went to Barcy Club and asked if they had anything for toddlers and the very nice girl said "We have some Play-Doh"!!!!
Cigarette butts on the beach - saw a cleaner with a plastic bag dump out a plastic cup with butts in it onto the sand and take the cup away.
No ambience/atmosphere. The Lobby Bar is cold and uninviting. No live music . No local paper. Beach chairs needed cleaning and repairing.
Positives:
Wonderful Mexican staff as always (tip them well - they are overworked).
Having all meals outside and not in cold airconditioning. All the restaurants except for Coral Grill have outdoor patios.
Barcy Club for children over 4. Fun childrens water park.
Good breakfast buffet.
Adult pool.
And of course the beach, hot sun, warm water, the turtles and fish and no jellyfish or sharks.

  • Stayed: April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank vaucluse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2009

My husband and I and our 2 children (5, 7y) went to this resort on March 31st. We were a little apprehensive with some of the reviews we read so we wanted to write something we felt was accurate about this resort which we truly enjoyed.
CHECK IN: no prob. we had arranged private transfer from the airport (45-50 min) and when we got to the hotel at just past 1 pm our room was ready. the whole process took 10 min and they had a server bring out a nice welcome cocktail for all of us. right across is the guest service desk. we suggest you book your a la carte retaurants right away since reservations are tough to get for the same night but easier if you just book right when you get there.
ROOM: spaceous, clean with nice balcony. most rooms have garden view room. bathrooms are lovely with marble and ceramic, shower and tub. loved the candles in the bathrooms which we would light when we were having a bath. toiletry products are cheap quality, they fill up dispensers for soap, shampoo and shower gel which is ridiculous for the price you are paying. housekeeping service was great. we asked for extra towels. sometimes we got them and sometimes not. but our room was always cleaned well and always on time. the minibar was well-stocked and they had turndown service as well. our room was nice and quiet at night, no sounds of music, housekeeping carts or other guests.
BEACH: nice white sand, blue water. the waves could be strong if it was windy but we did enjoy swimming in the ocean. my husband saw sea turtles on more than one occasion. nice pier where you can walk and see many fish swimming in the water. the beach is great for a walk since you can walk a long way before you have to turn back. there are a few rocks on the beach. we did not encounter much seaweed or crabs. no sand fleas either. (by the way, we did not have any probs with any bugs...no mosquitos, no cockroaches, never even saw a gecko...saw a couple of iguanas on the grounds and that was all). you could always find beach chairs any time of the day.
POOLS: loved the kiddie area with lots of slides and fountains. the hotel has one main large pool. has a zero entry point for little kids and goes to about 4 foot deep altogether. never was crowded. water was always warm. there is also a lap pool which is also used for water volleyball etc. all the pools are nearby. nice music being played and good bar service around the pools. nice atmosphere. they never run out of pool towels which is great! did water aerobics once with the entertainment team. it was lame, but they had lots of other fun activities going on around the pool. there is even an air hockey table, ping pong, basketball, lawn chess, outdoor bowling and shuffleboard right next to the pool area. can also see the beach from the pool which is kind of nice! the only downside-there are no hottubs on this resort.
MEALS: we loved the buffets. basically there are two buffet areas which are joined and serve exactly the same food. they are open for BF, L and D. service was excellent. we never waited for a table or drinks. we felt that for an all-inclusive the buffets were excellent food and we have been to Beaches, Couples, Sandals, Palace Resorts and Rius, and this was better than all of them. we went to the French and Carribean a la carte restaurants and were not impressed and would have rather eaten at buffet. did not try Japanese or Brazilian. found it more convenient with the kids just to eat at the buffet and did not enjoy waiting for a lengthy meal at the a la carte places. drinks were OK. they are not very good at making mixed drinks. there is a nice bar on the top floor near the reception area also.
FACILITIES: the grounds are immaculate. the hotel is not run down like some others. fitness area is small and they only have 4 or 5 treadmills but it was cool and clean. the kids club was excellent! great activities inc treasure hunts, beach picnics, painting, cookie baking and evening movies. plus they also take the kids swimming in the kiddie area. our kids loved it. not too many rules, just a simple sign in and sign out. the kids club was very clean, well-decorated, air-conditioned and the counselors were all nice as well. plus they have their schedule posted for the whole week so we could decide what activities our kids wanted to take part in. the spa is separately owned and operated than the resort. I had a beach front massage which was $60 for the hour and well-worth it. you have to pay by cash or credit...cannot bill it to your room.
ENTERTAINMENT: lots of poolside activities. shows are at 9:30 each night and we were too pooped to bother going after a whole day of fun in the sun, but we heard they were good. we purchased the dolphin excursion from the barcelo tour desk. $159 pp. it is a half day tour, swimming with the dolphins. was a lot of fun and they will take pictures of your whole family swimming with the dophins (and of course sell it to you for ridiculous sums of money!) but we wanted some nice memories and a novel experience for the kids and bought into it. it was a great experience and everyone wears a life jacket so you do not need to know how to swim. would not recommend for kids under 5y.
OVERALL: loved this place and would go back. we saw many families with older children, teens and couples also and there was plenty of fun to be had by all. did not have any probs with this resort and found it to be a notch above many of the other all-inclusives we have been to! if you can't have fun here....maybe you don't want to.

  • Stayed: March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank drTX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2009

Stayed at the Maya Beach from April 10 - 18. Went down for a family wedding and had a fantastic time. If you read the reviews you pretty much know what to expect and this resort does deliver on value although there are areas for improvement.

Arrival: Customs / Luggage was a breeze. We booked our trip without using an agent / tour company and used AGI Tours for our hotel transfer. It cost $130 for both of us return. We expected it would be only the two of us, but when we arrived they were waiting for another couple / group as well. After 10 mins waiting in the hot sun I made a comment to my wife that I booked a private transfer to avoid this exact situation, waiting!! They had several drivers there, and one heard me and we left right away without the other party. Other than that they were great. Very new/clean vehicles and professional drivers. We even stopped outside the airport for some cold Corona for the hour and half drive. I recommend them.

Check-In: Because we were not arriving by bus with alot of others, our check-in was very easy and quick. We got the building (Tulum) we wanted and the room (kingsize bed) we wanted - beautiful garden view. Our luggage was taken to our room immediately.

Room: Standard room with great garden view. Nice room, clean, but nothing extraordinary. Several hours after we checked in, our mini fridge was still warm. We were told it would take time to get cold as the power comes on after we check in. I explained we had been in for several hours and they delivered a working fridge within 15 minutes. We were impressed as we did not expect this. They also brought us a fruit basket and bottle of mexican liquore. The beds / pillows are somewhat firm, but we found no discomfort and slept very well

We tipped $2-$3 each day to the maid and quite frankly got lousy cleaning service the first few days. The maid did minimal cleaning, and except for a made-bed and clean towels, you would not know it was cleaned. We did not leave a tip the next day and then the following day left a couple bucks and some easter candy and suddenly the room looked immaculate and even got towel animals on the bed. Part of the problem may have been that initially the maid was a guy and I think it changed to a lady later.

There is a conseierge in each building. Ours was Sandra and she was incredibly friendly and helpful. She helped with any and every request. We even got extra water and beer in our fridge. I left a note and $5 one morning in the fridge and asked for 6 extra beer and 2 extra bottles of water and they were left and the fridge was always stalked with lots of beer and water. Usually they only stock 4 beer and 2 waters.

Food: Very good. The buffet has excellent quality food and it is the same from day to day, but there is lots of variety and the quality is excellent, so no one should really complain about that. It's exactly what you pay for. There are two restaurents at the beach, Capt. Morgans and Beach Grill(?). They are both very good and again, lots of variety and the service is good. They serve til 3:00 each day and then close to prepare for evening dining.

We ate at three a la cartes: the mexican, spanish and steak house. The first two were very good and fantastic service, but the steak house was absolutely great. We live in the steak capitol of Canada, Calgary, and the fillet I ate there is easily one of the best I have ever eaten and my wife says the same - she had the prime rib. If you are going to do an a la carte make sure you get to the steak house. And if you go to the spanish or mexican, order a mayan coffee. The fire show they put on preparing it is something else and it tastes extraordinary with the amount / variety of booze they put in it.

Drinks: You can get what you want, but as pointed out by other reviewers, the mixed drinks are very weak. We even questioned if there was any alcohol in them at all. I only had a few mixed drinks, and asked for additional rum on top of the drink and he poured quite a bit of booze. I figured my first sip would be strong, but could not taste much difference, so I presume the regular booze is of poor quality or very watered-down. In fact, except for a few high school / university kids, no one was drunk there; which is fine, but not usual at an all inclusive. I pretty much stuck with Corona draft in the day and scotch on the rocks at night. The wine is pretty weak as well, especially in the buffets where it is on tap. Premium club members can request premium label booze too.

Beach: It was very windy / wavey most of the week, but the beach is beautiful and clean and lots of shade. There is no need to hurry to the beach and save chairs with your towels. I do suggest to wear water shoes in the water. The first part is very sandy, but as you go to waist deep, there are large rocks there. You can't see them and they will hurt if you are bare foot, so definitely go to Walmart and get a cheap pair. You won't regret it.

Pools: There are several large pools throughout the Maya Beach resort and sister hotels. They are very clean and usually no problem finding chairs either in the sun or shade. And they have hammocks throughout the pool areas too. They have a terrific kids water park down by the Colonial or Tropical. I think it is intended for premium club guests, but kids of families we were travelling with, were not premium club, and their kids went as often as they wished, so I'm really not sure about this. The kids club got excellent reviews from parents too.

Entertainment: Only caught parts of three shows, but they were really good. No lip-syncing and music and singing were of very high quality and I would say quasi-professional. I see no reason why anyone would consider them "cheesy". They are not intended to be broadway and are certainly better than any other resorts we've been to. One evening after the main show, they played a few songs for those remaining; one performer sang Gloria Gaynor's "I Will Survive" and she could have sang it on Broadway. Everyone remaining gave her and the band an standing ovation.

Bars: Typical for all-inclusive resorts. The service was very good, but again mixed drinks not so great. That is a reflection on the quality of booze, not the bartenders who were great. Pretty much the same service whether you tipped or not, but they sure appreciate it when they get tips and as others have pointed out, these are not highly paid people, so tipping is important especially when you see how hard they work.

Staff: They are very friendly and helpful; regularly greet you no matter what area they work in. Front desk staff very helpful and the servers in the buffets are very good. These people work hard and try very hard to please the guests.

Grounds: Impeccable. They are very lush and have literally hundreds of huge mature palm tress and lots of other treed gardens and pathways. As a matter of fact, my wife tried to lead my down one garden path, but I caught on before it was too late. There are lots of wide stone pathways for walking or jogging. The hotel areas are very clean and well cared for, including the bathrooms. And there was always a place to sit around the lobby bars or in general area of the bar. If you did not want to get your own drink, a waitress was soon there to take your order.

Excursions: Did not take any offered by the hotel, but did go scuba diving with Dive Adventuras. They are only a few 5 mins down the road in Puerto Adventuras and very professional. I did a cenote dive (caverns) and two ocean dives. Google this company and talk with Nils - he will treat you very well and take care of your diving needs.

Our group went to Xel-Ha, which is a family natural water park. It costs 90$/person if you book through the hotel or $75 / adult and $37.50 / child + your own transportation if you go on your own, which we did and it was significantly cheaper. The ironic thing is that we saved about 40% by not booking through the hotel, but they arranged our van for us and we saved the money. And that price includes all your can eat / drink for the day. The park itself has natural sea water canals and some really good snorkelling or tubing. The best places to see fish is right across from the eating areas along the shoreline; absolutely spectacular snorkelling for seeing every variety of fish and its stunningly beautiful. if you do go there, bring your own biodegradable sun screen or else you have to buy it there ($14 / tube) as regular sunscreen is not allowed, although apparently you can trade your regular stuff for a sample of the bio stuff. And if you do go to Xel-Ha, to get your money's worth, go for a full day.

Off Resort: Went to Playa Del Carman a few times. Twice in the evening, which is really a must see. There are tons of people, shops, bars and restaurents. A cab ride is 180 pesos or roughly $20 one way. An equally good, but much cheaper way, especially if going in the day time, is to walk to the main gate and wait by the highway and within a few minutes a white van called a Collectivo will pick you up and take you to downtown Playa del Carman for 20 pesos or $2 and then back again for the same price. Can't beat that.

If you are into cigars, which I am, the best place is Lauro's in Playa del Carman. It's a family owned business and they make great Cigars for a very reasonable price. There are other cigar shops on the avenue, but they sell mainly packaged and expensive Cuban cigars, but Lauro's are local grown tobacco and rolled cigars.

This is an excellent resort. You will do some walking as it is spread out, so if walking is an issue, this may not be for you. But for most people walking is a good for vacationers. If you have any questions you think I can help you with, please message me.

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank diger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2009

We stayed at the Barcelo Riviera Maya Palace from 20 through 28 March. Our trip was wonderful. There were three of us: my mom, myself and my daughter(college age). I will try to organize this review by categories as there is so much to tell!

Grounds: Beautiful, well kept. Amazing flowers, shrubs, statues and fountains. This place is huge. We stayed at one end and it takes about 20 minutes (minimum)walk time to get to something on the other end. There is a little train that comes about every 20 minutes that is convenient as long as you give yourself enough time. It can be very crowded between 6 and 9 pm when everyone is trying to get somewhere during the dinner hour. Don't worry, people are friendly and will make room and sometimes when is is really crowded they will also send a bus to help with the volume of people. This happened to us two different nights. Our second night there we saw the most amazing thing, the entire pitch and putt green area was twinkling. On closer inspection we discovered it was covered with some type of very small fireflys. It was awesome since we don't have fireflies in Colorado!

Rooms: The Palace is very modern and the rooms quite large. We had a regular room in the Michiocan building with 2 double beds and 2 sofas in our room. Minibar was restocked daily with beer, soda and water and snacks. We absolutely loved the Japanese peanuts, lime peanuts and chocolate bars. They probably thought 3 little piggies stayed in our room we ate so many!. We left a note and received whatever we requested. We did include a daily tip of 3-5 dollars on top of the fridge. Maid service was good, she even managed to make our abundance of shoes look neat! Several times we got a chocolate pineapple candy on our pillow at night. Shampoo, Conditioner and Body wash are in the shower in dispensers. Rain shower head was great. Tub was huge but we never used it. Toilet was in a separate room with frosted glass slider door. Lots of extras in the room like robes, slippers, toothpaste etc... Safe worked great and fit lots. No problem fitting a laptop in it.

Food: Buffets, generally pretty good as long as you didn't get there the last half hour before closing. Breakfast was the best with omelette, expresso, smoothie and juice stations. The mexican food was the best of course with all kinds of things I hadn't tried before. I fell in love with the Mexican hot chocolate but only had it at the buffets near the Colonial/ Tropical. Watch out. Hot drinks are served VERY hot. Lunch/snack bars were ok. The coral grill was the bet of the ones we tried. We ate a five of the a la cartes. French. Caribe, Italian, Seafood and Japanese ( the one near the Colonial) French was great except for a dessert that my daughter claimed was layered with butter. ( we think it was supposed to be whipped cream!) Caribe was really good, had a self serve salad bar. Italian and Seafood were both good and we had the best Mayan coffee at the Italian where our waiters really tried to please! The Japanese had cooking at the table and was a lot of fun. This meal did take quite a bit of time so don't plan on attending a show unless you book really early. Never used room service.

Drinks: usually had good margaritas, Abelardo at the coral grill makes the best! Also had really good large Mudslides at the Palace lobby bar!

Pools: Disappointed that they really didn't enforce the no saving chairs thing. We just went to the beach or came back late afternoon. Water was great and there was always open hammocks, and cement. Pools were huge and very clean and not very many people actually in the water.

Beach: Wonderful. Water was great and we did a bit of snorkeling. Really don't need fins on the beach so if you want to save luggage room... Bring water shoes for the beach near the palace, less rocky on the other end of resort. Lots of palm trees for shade and showers to rinse afterward.

Activities: We went to a couple of shows, The circus one and an international one and part of something else down near the Tropical. They were ok for a resort, very skimpily clad dancers if you are concerned with this. Audience response was much louder at the other theaters, not the palace. The audience at the Palace did clap and shout but it was only ever half full and the sound just didn't seem to carry. The disco was ok and we probably would have enjoyed it more had we known a bunch of people. It opens at 10 or 10:30 but no one was there until about an hour after it opened. Was hoping to try some salsa dancing there but they only played old rock at the beginning and then switched to hip hop etc.. My mom got a massage at the adult pool and said it was great. We also walked to a nearby lagoon and snorkeled there, very calm even on red flag days! We went to Playa del Carmen,( shop at the plaza at Barcelo it is cheaper) Chichen Itza ( wonderful experience, bring lots of water) Xhel Ha (mainly for people who want to snorkel)and Tulum. Shopping in the hotel shops(not the Plaza) can be charged to your room.

Smoking: I was very concerned about this because I had read reviews complaining about all the smoking and I really don't like being around smoke. I had no complaints about smoke. At the Palace smoking is not allowed in the rooms , many parts of the buildings and all the dining places have no smoking areas.

Check in/Out: Very fast and efficient. Welcome drinks on arrival, towel cards, maps and an explanation of dining options. Luggage was taken to and from rooms.

Travel reps: Each group of people that book a room have a travel representative through the company they book with. Since we booked through Orbitz we had an Orbitz travel rep. Within the first 2 days of getting to the hotel you have to see the travel rep to get your return trip to the airport arranged. This happens whether you book private transportation as we did or use the hotel service. Be advised that this does take a bit of time especially if you are located on the other end of the resort from where the travel rep. works. Ours worked mainly out of the Caribe. We missed connecting with the rep the first morning so had to reschedule for the next morning. Two mornings blown. Your rep also helps you schedule excursions. We did two. Hint, if you do Chichen Itza you do not have time for the all inclusive upgrade which includes swimming at the hotel on site, eating at an a la carte restaurant and all you can drink. We barely had time to eat and didn't have time for more than the 2 drinks that comes with the standard package. Same with Xhel Ha, do not add Tulum to this package, do it a separate day. We only got 4 hours at the snorkel park which was time for only a lazy river ride and lunch. We felt very rushed and wished we had did them separate.
Tips: Bring water shoes, Grab water from waiter after every meal, Use the train to get to the other hotels in the complex but be aware that it will drop off at the Michiocan and Oaxaca buildings but often skips this station as a pick up!

  • Stayed: March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
11  Thank The5Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2009

My spouse and I and our one child (age7) stayed at Barcelo Maya Palace between March 24th and April 7th. This was the first time we have stayed at an all inclusive and the first time to Mexico. We booked through Signature Vacations and from the moment we set foot in the airport we knew we had made the right choice. We had upgraded to "star class" which meant no lineups and pre-boarding. The service on the plane was awesome including free drinks and meal. Well worth the extra money! Arriving in Cancun, the Customs line was a little long but we knew to expect that so no big deal. We found our Signature rep right away and we were whisked away to the Palace and were there within an hour even after 2 stops at other hotels to drop off a few passengers. The Palace is aptly named. The view as you walk in the lobby is breathtaking! Check-in was flawless and we were told we had a nice room overlooking the pool. Champagne and an alcohol free drink arrived for our child and our bags were taken to be delivered to our room. We stayed in the Oxacaca building on the 2nd floor and the room was perfect. The walk to the pool was a non-issue. Gorgeous marble and tile and a beautiful bathroom. The king bed was very comfortable and had a pillow top mattress on it. We learned this is not the case at the other Barcelo properties and heard the beds were quite hard.
This was a very family friendly hotel. The pool was gigantic and never felt crowded and the kids water park was amazing. Our child simply LOVED the Barcy Kids Club and she spent most of her days there. The staff were so warm and caring and genuinely took an interest in all the children. We felt very comfortable leaving her there for the day while we went shopping in Playa del Carmen. Some parents asked us if we thought it would be "safe" to leave their children. Of course! Way safer place to leave your child then in most American and some Canadian cities! My child loved the mini disco and they even practiced for two days for a show in which they performed at the lavish theatre. On our last day my child cried when she had to say goodbye to her favourite Barcy Club counsellor Karyna!
The food was good. Although I would have to agree with some reviews it was not always as hot as it could be in the buffets. But I figure most of the time it got cold on my plate because I was spending so much time walking around looking at what else there was! The mexican food at the buffet was the best and was made fresh. They even had a little buffet for kids with kid friendly food. The only drawback I would say is that for those suffering from fish and/or shellfish allergies it was a nightmare. The ingredients were not marked and at the fresh pasta making bar you really had to watch to make sure the same frying pan which cooked shellfish for the person just before you was not used. My spouse is deathly allergic to fish so he had a tough time and ended up eating steak everynight from steakbar. But we had expected this problem. The a la carte restaurants were very accomodating though and we always told them of the fish allergic and my child's peanut allergy and the staff seemed knowledgeable enough in English to ensure that we did not order anything with these two allergens. We especially liked the Brazilian restaurant at the Palace and the Santa Fe steakhouse at the Barcelo Tropical. It was my spouse's birthday and the Steakhouse staff sang him happy birthday and he got a special dessert! We were disappointed with the Mexican Mariachi restaurant. The food was medicore and we had been told that a Mariachi band would be circulating. Of course, the night we went the band was mysteriously occupied at another venue such as a wedding!
I would have to agree with other reviews about the issue of reserving pool chairs. There are signs everywhere that it is not allowed but it is not enforced. It was quite annoying. My spouse ended up going out at 6:30/7:00 every morning to reserve during our last week once we got our routine down! I don't mind if someone reserves and then uses is for the day but people if you are not going to show up at the pool until afternoon or not at all please DO NOT spoil it for everyone else! There was no problem getting chairs at the beautiful beach. It was very windy the weeks we were there so we did not get to take advantage of the water activities or go snorkeling. But no big deal as we are not avid sports enthusiasts.
The lobby bar was the best. Nicely air-conditioned and the staff were very friendly and funny. Top shelf liquor was all that was available and no paying extra for "brand names" like at the other Barcelo properites. Kids were allowed in and they always made sure our child had her own special "cocktail". Thank you Julio! There was always fresh popcorn there as well!
Like other reviewers I would have to concur that the spring breakers were rather annoying. It was not Cancun "wild" but there was just enough loud, drunk teenagers later in the afternoon to make going to the pool bar a non-event (they weren't up in the morning). Not sure why American teenagers have to chant their school sports team songs over and over and do body shots. They seemed to be hardly chaperoned and when there were parents it appeared the parents were just as bad. We asked lobby bar staff about this and they like us were very frustrated by the teenagers. They did a good job though as soon as a group of "rowdies" came in they quickly called security and got them out. We noticed that there were more spring breakers at the other Barcelo's especially the 4 star ones. We figure that most of the teenagers had come over from the other resorts. We seemed to be in a good building and we were not bothered by any loud partiers as some other reviewers seem to have been. We were unaware of the "guarantee of no spring breakers at the resort" if there was such a thing then check-in staff need to confirm ID before they give out the over 18 bracelet!
Our rooms were always made up everyday and we tipped a couple of US dollars a day. Seemed like as soon as we left our room , housekeeping was in. EVeryday we would come in and there would be a different animal made out of towels on the bed and our bed was always turned down with chocolates for an added touch. There is a safe in the room (no charge) and we made sure that most of our valuables were in it and we had no theft problems. Some people have noted a "sewer" like smell in the rooms. I would like to clear this up after speaking to a friend who has relatives who own a resort in Mexico. The smell in all liklihood is sulphur which is in a Mexican cleaning product that is used to wash the tile floors. This is consistent with a smell we were getting in our room. We noticed it in our room right after housekeeping had mopped our floors! Case solved! Another point, if you have children and need a roll-a-way bed (at extra cost) forget it. There are two sofas in the suite and both turn into "daybeds" and are made up with sheets and blankets. My child was more than comfortable. There are supposed to be roll-a-ways but none were available while we were there but it would have taken up room in the suite anyways!
Overall, we would highly recommend this resort. Although the staff know little english that is to be expected! If they came to hotels in Canada staff would not know Spanish! We found the staff friendly and accomodating. The food was great, grounds and views are beautiful, drinks awesome (although like everyone says you have to drink quite a few to get a buzz). No problems with bugs, mosquitos or other wildlife (just the few spring breakers :) ) After staying at the Palace we would not want to stay at any of the other 4 Barcelos connected, they simply do not compare!! We look forward to returning there. It genuinely felt like home for 2 weeks!

  • Stayed: March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank ManitobaMojito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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