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“Never disappoints!” 4 of 5 bubbles
Review of Hotel Barcelo Maya Beach

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Hotel Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Michigan
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Never disappoints!”
4 of 5 bubbles Reviewed 24 August 2009

This was my 9th trip to the Barcelo complex and second to the Palace. We were booked at the Colonial but because of all the closures (I guess) we were upgraded to the Palace. We had rooms 8236 and 8244 in the Michoacan building. BTW I never have figured out how to pronounce it. They were second floor about the beginning of what I call the "second section" of the room buildings - about midway between the first 2 sets of elevators. Our rooms were about 4 rooms apart but that was fine and the kids had fun running back and forth to "visit" each other. Both rooms had double beds and each room also had one couch made up into a bed. I won't go on and on about the room amenities as others have said it all, other than to add they had pillow toppers on top of the pillow top mattresses. Perhaps the mattresses were getting a bit "flattened" out? For the first time I did notice a plexiglas like sliding door on the commode area of the bathroom. No goodies welcoming us to the rooms but no big deal. Most mornings we would find a bottle of Xtabentun sitting on a wall in the hallway so I "adopted" a couple. Found out that if you aren't CP you only get 4 ala cartes for a 7 night stay and internet whether in your room with a cable or wireless in the lobby - costs $12 a 24 hour period. CP is free I think. Now that is only supposed to be 1 computer per login info they give you, but we took turns using our laptops both wireless and with cable. The only thing is only 1 can be online at a time. They would only book you 4 days at a time and when I went to book the next 3 days they said they were out of passwords, but I was persistant and they "found" one I could use.
The absolutely best thing about this trip to the Palace is they quit waxing the floor tiles! Last visit we had to be very careful as every step was treacherous and we saw many people sporting brand new casts, arm slings and leg wraps. This time no slipping whatsoever! Good move Barcelo.
It was HOT!!!!!!! I think the actual temps were in the low to mid 90's (F) but the real feel was well over 105. Only saw a tiny bit of rain late the first evening. Daughter #1 and I went snorkeling a couple times but the water was awfully stirred up and cloudy so didn't see a whole lot. Most of the time was spent either at the beach or in the pools. We mostly hung out by the water fall on the "M" side. Never had a problem getting chairs there but if we had been there over the weekend it would have been towel game on for sure. It is true for a fact that the Barcelo is offering weekend specials for Mexican nationals. Boy do they show up! But I think its only at the Palace. A couple times we ate over at the Tropical buffet (the Colonial one was closed) and hardly saw any Spanish speaking people there. Mostly US and CDN folk. The pools around the Palace are packed from late Friday through Sunday PM but Monday through Thursday its like a ghost town. Also I got the impresssion that the Barcelo does not do much marketing of anything but the Palace in continental Europe as we encountered many different nationalities there but not so much so at the Colonial. Because of the crowded pools, we decided to head over to the Tropical pool on Sunday (our first full day). But contrary to what we were told at the Palace front desk - the Palmeras grill and the Tropical pool bars were closed. But we had full bubba kegs and had the pool practically to ourselves and went over to the Mariachi for lunch. Like I said earlier, after that day we had our choice of loungers near the waterfall. It seemed most folks didn't even start to wander down to the pools until around 10:00 or so.

Because of my granddaughter's 6th birthday we booked the French ala carte on Monday and had a wonderful time. The waitstaff were wonderful with her special day giving her a birthday desert complete with candle! They all sang Happy Birthday - and most the other diners sang as well, ending with a chorus if cheers and whistles! If her smile got any bigger her face would have cracked! LOL! The only other ala carte we did was the Santa Fe steakhouse over on the Tropical side on Thursday night. Joey, the 14 year old who is definitely not into the music of the shows said that even though the CD they had playing was a bunch of "old" country songs, it sure was nice to hear! I would say that spacing the ala cartes like we did allowed the kids to really appreciate them. If we had tried to do more it might not have gone so well. What was even amazing was that my grandson-I-eat-no-vegetables actually made himself a salad from the salad bar and scarfed it down! Not to mention polishing off a perfectly prepared tenderloin. Other grandson (my little gournet) also had the tenderloin and when he asked the waiter for some garlic sauce (which they don't really have) the chef prepared some just for him. I was told it was AMAZING! Daughter #1 and I had the veal cutlets which were good but a trifle too overseasoned with salt. Daughter #2 had the shrimp on rock salt and said they were great as well. Most of the meals at the buffets were good but a couple times at lunch we must have hit it at a bad time as many of the food trays were almost empty and not much effort was being made in keeping them replenished. But we found mor than enough to eat and the kids had a great time experimenting with the deserts!

Marina pier and dolphin thing. Absolutely NOTHING going on. The 2 little buildings look absolutely abandonded - not just empty. My guess is the economy thing has put the brakes on any new development.

We walked over to the Beach and Caribe sides and the pools are down to just below the jets - just enough to keep them running so they don't get all nasty. Loungers were stacked 10 high or so around the pools. Some loungers down on the beach but not many - mostly near the water sports center. I took a couple pictures of loungers under some of our favorite trees by Capitan Morgan's and they were all full of leaves, seed pods and bird poop. Also a look of abandonment. For the most part they seem to be keeping up the landscaping but some of the grassy areas are a little brown and dry. I had to look - although the room doors were closed, most of the rooms only had screen doors shut - not locked. So I went in a couple and I took some pictures. The ones I looked in (a Jr. suite and a regular room) appear to have new coats of paint, NEW pillow top mattresses, new plasma tvs on the wall, and a new single couch - even in the regular room. Now that looked a little cramped in a room with 2 beds. The one thing I did notice is that after the large, airy hallways of the T/C and the Palace. the entry ways seemed narrow and dark even in the middle of the day.

As we rode the train back and forth from the Palace to Colonial side it was very sad to go by the Tropical and see it all dark - especially at night. They also have roped off the main lobby and beach entrances to the Tropical. But I did cut through there one day without any problem. It just was sad.

I didn't look for any upper management types to chat up this time but I did speak to the internet guy at the Palace and to one of the activity staff. They both said the B/C sides will definitetly NOT open before Christmas and possibly even after the first of the year for high season. The Tropical will only open back up ONLY if the Colonial and Palace reach a joint daily occupancy rate of 150%. I think perhaps they mean bookings as I don't know how you can have a 150% occupancy rate. Sometimes on weekends the Palace gets up around 90% but its not consistent daily. I have heard all the resorts are suffering from low occupancy as well, but not sure how they are handling it. I talked to someone on our flight who was at the Bahia and they said they have all 3 sides open but that its like a ghost town. What I found interesting is that the Colonial buffet was closed and the Tropical open. All the ala cartes were open but both times we went - not more than half full.

The same goes for the theaters. We went to all but 1 of the shows at Monte Alban and the place was less than a third full. One night (Karaoke I think) it was not even that. We didn't stay long either as they had the same 4 volunteers singing and most of them got worse as they went along. My ears were bleeding!

We only went off resort twice: once into PDC for shopping and Senor Frog's. Boy are the stores in PDC hurting for business. All of them have big sales signs all over the stores and outfront - even stores like the Harley Davidson store which never has sales or will bargain. Daughter #2 got her friend at $37 t-shirt and $16 dollar pin for $40 total. We got some other good deals and Daughter #1 got her husband one of those ceramic bottles of blue aguave tequila for $45. The same bottle at the Palace store was over $80 and the tequila store at Plaza Mexicana wanted around $60. We ended the evening with dinner and drinks at Senor Frog's. A lot of the humor was adult-oriented but they had plenty for the kids as well: ballon hats, palm tree drink bottles, a clown, etc., plus the usual shots and monkey business for us grown ups. The second off resort trip was a morning trip to Tulum for 4 of us. As I had been 4 or 5 times before, I mostly sat in the shade on a rock and pointed out the buildings and waited for them to explore. Did I mention it was HOT!! Both daughter #1 and grandson got "butt" hammocks (chairs) for $25 each. Price started out at $55. Merchants there are hurting as well.

A word about tipping: I always tip for outstanding service and while the service was good there were not many times I felt it outstanding. We were a group of women and children - no men - and I know that many times we were "overlooked" and had to ask for things that were quickly provided to groups with menfolk. But I guess that's a cultural thing I have experienced many times all over Mexico.

  • Stayed August 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank Julyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (663)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Italian first
  • Japanese first
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English first
new york
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 23 August 2009

the resort is very nice. ive stayed at many all inclusives and hotels in the caribbean . twice ive stayed at the iberostar paraiso maya which i think is better then the barcelo maya palace. both are very nice resorts though. the service here was horrible.. no wake up call three days in a row.. internet didnt work in room and the staff was very unethusiastic and did not cater to our needs.. beach is beautiful but rocky.. pool is one of the nicest and largest..

FOOD* HORRIBLE( a week and a half and me and my sibling still have diarrhea) (sharp pains in the stomach since getting back from the resort, doctors are running test)- after having to eat at the buffet for 4 days in a row for breakfast and lunch the thought of the word buffet and hearing it made me and my family sick.. the food is beyond horrible and ive stayed at resorts where the food i thought wasnt that great but was nothing like this.. the restaurants were the only good food to eat but the buffet was horibble ! i advise to stay away from the buffet since my discomfort started here !

  • Stayed August 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank WilliamM9270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spencer, Iowa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 August 2009

We traveled with friends to the Barcelo Palace resort. They had every amenity we could have asked for. The rooms are spacious, large bathrooms with double sinks. There is alot of ground to cover, so bring your walking shoes. This was fine with us, because we needed to walk off some of the calories we ingested! The beach is incredible, you can walk forever! Snorkeling right off the beach was great. Food was fantastic, the Japanese and French were two of our favorites. Since we were traveling without children, we used the adult only pool when we wanted to lounge by a pool. There are great sleeping huts to get out of the sun as well. Great fitness facility.

  • Stayed February 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank SpencerMom09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 August 2009

The resort is grand to say the least. The service was great at all the restaurants and the staff is very friendly. The rooms and bathrooms are a great size, especially since you don't spend much time in them. The rental equipment is a long walk, but lots of fun on the kayaks. We wanted to use the water trikes, but it was to windy and choppy. The food was all good and the buffet had lots to choose from. Our favorite was the seafood restaurant (Mare Nostrum) great food and the wait staff was very entertaining. The pool is expansive and never had too many people in it. The pool bar drinks were just ok, but were not big drinkers anyway. The resort grounds are beautiful and very impressive, could not stop taking pictures of them. If you get the chance, go to Selvetica Canopy Tours, the kids most favorite part of our trip and lots of fun. We also went to Playa del Carmen for the day to go shopping and Xel-ha to do some snorkeling. Had fun at Xel-ha, but would not go back, had just as much fun snorkeling at the beach in front of the resort. Overall this resort is awesome and you should go as soon as you can.

  • Stayed July 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank love2stayandplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
So. Cal
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 August 2009

We first visited Barcelo Maya Palace in December of 08 and absolutely loved it. Since my older daughter is entering college and won't be able to go with us later in a year, we decided to go in August. This time around we splurged on a Club premium package, so we got an ocean front room at the Oaxaca building, complimentary use of the Club lounge with free internet, drinks and snacks. It was great to remember where everything is, since we just visited 8 months ago. My son loved the kids club (Club Barcy), he really enjoyed all the activities. We enjoyed the beach. The water was beautiful, clear and warm. We saw fish swimming right by our feet and lots of turtles. The hotel is gorgeous. The staff was friendly and accomodating. The food was OK, breakfast and lunch were great, dinner was OK. As far as ala cart restaurants, we loved French and were not too impressed with the Caribbean. We highly recommend Barcelo Maya Palace to anyone who wants to really relax and be pampered.

  • Stayed August 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank calitravelerSo_Cal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
windsor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2009

I have visited the Riviera Maya several times and this is by far the best resort I have stayed at.

The location is approx. 1 hr & 30min from the Cancun airport by car. I always rent a car from the airport, the drive is an easy one.

The beach is awsome, swim with the sea turtles and feed the fish while you hang out in the warm Carribean for hours. The sand is white and the water is clear.

The pool, nice hang out at the pool bar, if you have kids they will enjoy the kids club and the water slide mini park.

Very close to many activities, including Mayan ruins, zip lining, eco parks and cenotes.

The food, buffet is great, many choices and some cooked to order.

Overall worth every penny.

  • Stayed August 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank skubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dallas, tx
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 August 2009

My daughter and I took this trip both our first time to mexico & an all inclusive. I researched for months and decided this was where we should go. The resort was friendly, fabulos and accomadating. The food was so great and you always had so much to choose from. Every night was a different theme. We were handed glasses of champagne once when we went into dinner. Since we stayed 7 nights we were guaranteed 2 seats at 2 of the 3 speciality restuarants, of which were also wonderful. There was always some place to eat and plenty of it. The entertainment was top quality. Every night there was a different show and even a Miss Barcelo contest and some nights there was audience participation. The rooms were clean and fresh. Our mini fridge was restocked daily. We always left $2.00 in the fridge for the maids & they decorated our beds with animal towels. The only complaint was the bed which was so hard. I did call and they brought in a rollaway, so i slept on that. We had a view on the 3rd floor of the tropical jungle like area. All in all very impressive. The staff was great. There were people from all over the world who came back either every year or were returning past guest. This was a great trip and I felt safe enough that my 15 y/o would meet up with some of the new friends she had meant & go to the disco every night. You'll have a great time here, love the atmospher and the resort. I'd go back. Now they have added 2 more areas to the already great place. Kid friendly and adult areas as well. Prestine beach & water. Lots of things to do without even leaving the resort. I'm planning an apple square deal 5 vacation in 38 days to the riveria mexico. Very excited! I planned this trip with 2 of my girlfriends. Just wish I knew where we might end up. As long as it's a 5 star I guess you can't go wrong. I'd love it if anyone has recently done this could give some insight & or comments. Happy vacation!

  • Stayed April 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank texasgirlDallas_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Barcelo Maya Beach

Property: Hotel Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras

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