The Barceló Maya Palace is the top-level of the five hotels located within the Barceló resort complex. This is actually the second time we have stayed at this resort. The previous visit we stayed at the mid-level hotel, which, in my opinion, offered just as much as the top-level hotel but at less cost.
Lobby at Check-in: the lobby was hot and humid but clean and spacious. The staff was accommodating for the most part but I experienced several that didn't want to take the time to assist me when I requested a room change. The first room I was given was extremely far from the pool, beach, and restaurants. Traveling with two kids, walking to and from everything is not a "fun" part of the vacation. I finally spoke with someone that took the time to listen to my request and accommodated my request to move closer to the beach.
Room: the room was clean and spacious. It had two double beds and two couches, which is perfect for a family of four. The beds were well used, even with a mattress topper; you could still feel all of the springs in the mattress. The bathroom was large with dual vanities, separate shower and tub, and a separate water closet. It had plenty of storage with two closets and multiple drawers within the room itself. There were maintenance issues though. The television worked 10 minutes at a time, and then turned off by itself. The toilet leaked water into the bowl constantly, the weather stripping around the sliding glass door was coming off both inside and outside, and the curtain rods were all broken off (making it difficult to open and close the curtains).
Housekeeping: they did a good job cleaning every day and did so on time. I wouldn't say that they did an outstanding job but they weren't bad either.
Restaurants: we ate at the buffets for all our meals. It's just easier with kids because they have plenty of food options to choose from. We found that if we sat ourselves at the table of our choosing rather than being seated by the hostess, the wait staff typically overlooked us for drink refills. Didn't matter, it's a buffet and I prefer to get things myself. The food was good, the fruit fresh, and the deserts delicious.
Pool: both the kids play pool as well as the general use pool were clean and well maintained. The pool is very large and expansive, covering a lot of space, and set up in such a way that it allows you to be in areas where there were not a lot of other people around.
Beach: the beach was disappointing. It had serious erosion issues, probably due to the recent tropical storms that passed through the area but we only found the erosion issue to be present in the beach area at the Palace Maya and not at the rest of the resort hotels. You would think that since you are paying the most money to stay at the nicer of the hotels in the resort, the beach would be well maintained. There didn't seem to even be an attempt to reconstruct the beach with more sand. There were deep ruts where the water runoff dug through the beach and with a lot of the sand washed away, the hard packed ground was not all that pleasing to walk on. On the positive side, the cove offered great snorkeling opportunities (a lot of coral, fish, and the occasional ray).
Resort Location: the resort is located about 20 minutes south of Playa del Carmen and 15 minutes north of Xel Ha. We took advantage of the closeness to the port in Playa del Carmen and took a day trip to Cozumel. Overall, the resort is located well within reach of multiple activity destinations.
Overall, the hotel did not meet my expectations based on the price and potential. We will not stay at this resort location again and will probably seek other hotel options further south in Tulum on our next trip to Mexico.
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras