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“NOT OUR FAVOURITE”

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Hotel Barcelo Maya Beach
Ranked #11 of 17 Hotels in Puerto Aventuras
Manitoba, Canada
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“NOT OUR FAVOURITE”
Reviewed 10 October 2010

The Barcelo Palace is a beautiful resort, large spacious accommodations, ours was very close to the beach and pool, however the restaurants were a bit of a walk, not that I mind walking too much, but it was uphill. We stayed for two weeks and never ate at the buffet once in the evenings. The a la carte restaurants were really outstanding, we had a bit of a problem with the food at one of them but returned for a second visit at someone's recommendation (earlier in the evening) and found it to be great. We truly hated the main bar in the lobby, very cold atmosphere. The shows were good but did not start until late evening and there was absolutely no music of any description played around the resort, nothing to make you feel you were in Mexico, seriously could have been in Florida! The very large pool at the Palace was very very very cold, I walked down to the other resorts and swam in their pools and they were a lot warmer. The beach was extremely rocky and lots of coarse sand in patches. We love Punta Cana and walking the beach there so of course you cannot really compare it. However the snorkling was terrific and my husband loved that. All in all it was not the worse trip but definitely not the best. In the last few years we have stayed at the Paradissus and the Melia in Punta Cana and loved both of them. This coming year we intend to return to the DR and give Mexico a miss,

  • Stayed February 2010, travelled as a couple
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Helpful?
2 Thank generic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Spring, Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 October 2010

Went at the end of September. The entire complex is very nice and clean. That is the first time that a bed at an all-inclusive is comfortable and didn't come home with a backache.

Beach in front of Maya Beach was very clean and not rocky, but to the right or left it was quite rocky.

FOOD: We are not picky eaters, but some of the food was not to our liking. Breakfast was good, you can never go wrong there. Lunch was good. Dinner was hit or miss on some nights. For the specialty restaurants, men must were slacks.

The pool was huge ,not kept as clean as we would've of liked to see but they were trying.

The grounds were gorgeous, they were immaculate.

  • Stayed September 2010, travelled as a couple
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Helpful?
2 Thank iandr C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delta, BC
Level Contributor
2 reviews
Reviewed 9 October 2010

We stayed at the Barcelo Maya Palace last Fall 2009 and had a great time. The staff in the upper lounge were wonderful and kept our drinks flowing. The food in the buffet was very good and always had something for someone in our group. There was a shuttle train that picks you up at the front and takes you over to the shopping in the next complex. We would definitely return to this resort. The pool was great. The beach always had chairs for us and lots of fish in the sea.

  • Stayed November 2009, travelled with family
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Helpful?
Thank tasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2010

I stayed here for my honey moon from September 26 till October 3rd.
The hotel was very nice and the staff were friendly.

My main concern was that one of the days we were gone on an excursion from 730 am till 6pm we left our bedding all at the end of the bed because it needed to be changed and left the sign on the door asking house keeping to tidy up the room.

When we came back at 6pm our room door was open and security was outside. They asked us if this was our room and we said yes is there a problem? and they said our door was open. We replied telling them that we closed it before we left. When we entered, house keeping had been there as our room was cleaned and the bed was made. Although the bedding was messed up as if someone was lying in our bed and in that spot was wet, who ever was in our room left a pair of sunglasses on our bed and a cloth.

We tried to enter in our password for our safe but it said error before we could punch in our pin. Someone had tried to enter it. The security had to come up and re set our password. The security did nothing for us to make us feel more comfortable, instead they accused us of leaving our door open which clearly we did not because the bedding was changed as it was not dirty any more.

We decided to cancel our other excursions because we did not feel comfortable leaving our hotel room all day again. It was a hassle to cancel the excursion for that reason because security told them it was our fault and that we left our room door open.

Another couple we met had someone go through there purse as well and had her wallet out and they stole some money from her. I am 22 years old and pretty laid back, but i would never recommend this hotel to anyone nor will i return.

  • Stayed September 2010, travelled as a couple
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Helpful?
2 Thank baby_gurl235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 October 2010

We stayed at this hotel for a family wedding for the first two weeks in August. We met up with my Canadian niece /family and friends . It was all arranged by my niece and we had no idea what t expect. We had no need to worry as we soon realised that it was a quality resort. There were various hotels in the same complex but staying in the premium one allowed us access to all of them. This meant that we could try all the facilities and restaurants on offer in our all inclusive stay. There was some difficulty in booking the restaurants as we had such a large party and sometimes had to be separated. Despite that the food was always good and the staff offered friendly service. The rooms themselves were of a high standard with the mini bar freshly stocked daily . Although we did not have a sea view the gardens were lovely and well kept. There was a good range of sporting facilities on offer and my brother in law went sailing every day. Although there was just one small child in our party the facilities for children were also very good with one of the best children's pools I have come across.There was also nightly entertainment in a large theatre and the Jaguar nightclub.The girls tried out the spa and said how wonderful that was too.There are shops within the hotels but also a shopping complex with doctors surgery.
I would just like to finish with a big thank you to our favourite barman - Edson. The bars stocked all top branded drinks and not just the local brew as most all inclusive packages.
There are a number of excursions available and we took a catamaran trip for our party alone and also visited the Mayan ruins.
The only down side was the internet facilities. It would have been good to have free iwi fi access but instead you had to pay for the pleasure and it was not good when you did.
Would happily return for another stay .

  • Stayed August 2010, travelled as a couple
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Helpful?
1 Thank Ed_Pick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 October 2010

I went to this resort at the end of August with on of my friend. We both travelled a lot (Europe, South East Asia, Cuba, St-martin, Turks and Caicos) and we chose Mexico for vacations because everybody was telling us it was much better than Cuba, considering that Cuba is cheaper than Mexico for us. So maybe we expected too much but overall, we were disappointed.
The resort itself is nice and very clean (reception, hallways, the grounds). The beach really was beautiful, cristal clear. Chairs all around for everyone and clean beach towels available almost at any time of the day.
The rooms were ok, not great. The first day we arrived, the room was extremely stuffy. And we found a tiny frog in our room. However, what was the most annoying was the small ants everywhere. We left our bags on the couch and realized after two days that ants were all over it and inside. The ants were also going into our luggage, in the bathroom and into our makeup. Even if they were very very small, it was annoying. Yes, we are in the nature and it's humid but still, I never had that problem anywhere else. Also, we were leaving tips for the cleaning lady but there wasnt much of a difference. There was always a few hairs, dust, left all around the room.

The food was VERY mediocre. That really was our biggest disappointment. At the buffet, there wasnt that a lot of choices. Pretty much always the same things, same taste. It wasnt very good. I was really carefull with what I ate but by the end of the trip, I started feeling funny for a few days because of the food. The buffet and the snack bar were not air conditionned, that was also annoying. When its so hot all day, its nice to eat in a cool place. We paid to go eat to the restaurants of the other hotels of the resorts but even then, the food was not amazing. Only the Japanese one was very good. Overall, the drinks were not great either, almost didnt have any. The house wine was the worst of the worst.
On the Barcelo site, there are 5 resorts, the Maya beach and the Caribe are the cheapest but the ones with the nicest beach. So even if the other hotels seemed a lot better, I would not recommend them because their beach wasnt nice.

Overall, I don't recommend this hotel. It is good only if you get a really really good deal. I will not go back.

  • Stayed August 2010, travelled with friends
    • Value
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Helpful?
1 Thank Msg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 8 October 2010

Beautiful rooms, friendly service with a beautiful view from the beach! Food was good, service in ala carte restaurants very good, lacked a little in the buffets. Loved the peacefulness at the adult pool and the big gorgeous beach. If you like contemporary, you will like this resort.

  • Stayed August 2010, travelled on business
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Helpful?
Thank nesann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Barcelo Maya Beach

Property: Hotel Barcelo Maya Beach
Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya, Mexico - Puerto Aventuras

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