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“Not a 4 star hotel”

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Barcelo Maya Caribe
Ranked #12 of 17 Hotels in Puerto Aventuras
Mendon, Massachusetts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not a 4 star hotel”
Reviewed 16 November 2013

We booked our vacation at the Barceló Maya Caribe. When we arrived at the resorts the Caribe was closed due to rebuilding. We were put in the Colonial; there are 4 resorts you could go to normally.
We booked the trip as a package with $2,000.00 towards upgrades through TNT. Some of these were okay however the upgrade of the room cost us an extra $300.00. Only the people at the front desk and a couple of wait staff and bartenders spoke English. The food was low grade, the buffets were awful although you could find some things you could eat. Breakfast was the best meal they cooked your eggs in front of you.
We went on an excursion to Cozumel which cost $280.00 for two of us booked through the hotel. We were promised shopping and snorkeling on the National Sea Shore Reef. We were taken out to where the cruise ships were. The reef was very tiny with only a couple of types of fish.The shopping was a set up of a couple of small shacks. Very disappointed. We went into Playa Del Carmen we felt like every merchant was trying to scam us. Although the ocean was beautiful the overall experience was terrible. I would not go back to Mexico.

  • Stayed October 2013, travelled with friends
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Helpful?
4 Thank donna k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 29 January 2017
Dear donna k,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (366)
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English first
Cardiff, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 October 2013

We had a wonderful time at this hotel
Staff were friendly, helpful but never intrusive
Great beach, really enjoyed snorkelling.
Food was great.
Alcoholic drinks - corona extra available as part of the all inclusive package
We went on trips to contoy island, Jungle expedition and Xcaret - all booked through first choice before leaving UK. Had a fantastic time on all of them and would recommend.
Would love to go back.

  • Stayed May 2013, travelled as a couple
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Helpful?
4 Thank daviesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 29 January 2017
Dear daviesea,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Binfield
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 October 2013

Ok, this was my first trip to Mexico & my first experience of AI, I felt I researched the hotel well before booking but was hugely disappointed with the food, as previous reviewers have said, the food is very repetitive, they really should concentrate on quality not quantity, they were trying to cater to everyone so the selection available was vast but not of high quality, the only time I felt I was getting something fresh was at breakfast when I would have 'made -to-order' omellet)
I wasn't going to leave a review as figured that maybe all AI was like this - but we recently stayed in a hotel in Crete (Aquila Elounda) where the food was totally amazing.
I should add that we stayed during some European Spring Break & the nights outside our room were very noisy.
Beach was beautiful, snorkel staff were not.

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank n1kkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 29 January 2017
Dear Nicola J,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roscoe, IL
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 September 2013

We have been here twice and frequently threaten to return. We have such fond memories of our visits. The beach is beautiful with a pier to feed the fish, swim or snorkel from. Near the pier is my husband's all time favorite vacation cheese burger joint. We loved sitting outside looking at the ocean, cheeseburgers in hand, and watching the iguanas sidle up for a closer look. All the restaurant options were great. We enjoyed the pools and complimentary scuba lesson. The watersports were fun- sail boats, kayaks and water bikes. We saw sea turtles often while out on the water. The beach is sizeable and provides a very long walk from one end to the other. We loved the color scheme of the buildings--burnt orange, yellows and blues. We played mini putt and golf in addition to ping pong. The staff seemed to enjoy their jobs and helped us at every turn.

Room Tip: We have never missed not having an ocean view. We enjoyed looking out at the well manicured grounds...
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  • Stayed October 2012, travelled as a couple
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Helpful?
1 Thank Holly-in-Haleiwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 29 January 2017
Dear Holly-in.Halleiwa,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 September 2013

Fantastic holiday, amazing service. all of the staff were very helpful and cheerful, even without tipping for everything (I'm a tight sod). the rooms were a little outdated but very comfortable and spacious, mini bar re-stocked daily which was great. Didn't know what to expect as such with this being my first all inclusive holiday, but i was amazed with the variety and quality of the food in the buffets. The al a carte restaurants were also fantastic especially the steak in the steak house. for the fist few days we literally had the pool to ourselves, the only downfall i have to say was the temperature of the swimming pool, i don't know if its the usual thing but it was absolutely freezing, took my breath away!.... the beach was immaculate, beautiful white sandy beach. Well kept grounds everywhere we looked there was staff cleaning or tending to the beautifull gardens. We're going to the Riu palace on the pacific coast next year and we hope it is just as amazing.

  • Stayed March 2013, travelled as a couple
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Helpful?
2 Thank adam b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 19 October 2016
Dear Adam b,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 September 2013

It was a great family vacation, beautiful beaches, comfortable rooms and pretty good food. Two weeks of relaxation and sun. There was plenty of things to do for us and our 3 children: table tennis, volleyball, kayaking, pedal boats, catamaran. I would recommend for families with teenagers.

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
4 Thank Zabka2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 19 October 2016
Dear Zabka2013,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 September 2013

where do we start ? 30thJuly- 13th August 2013
In the 30 years of travelling independent and package, we have never had cause for complaint however there's a first time for everything !! and this is one of them :( Despite or own personal disappointment I will try to give an accurate and fair review of resort and hotel.
We would have given this hotel a four star had it not been for the huge amounts of demolition and building work going on from 8am to 7pm which progressively got worse !!! Barceló Maya Caribe has an amazing prime location on the Mayan coast and sits on one of the best stretches of sandy beach. We booked this holiday a year in advance based on location. Despite booking a year in advance Thompsons holiday company failed to inform us prior to leaving the UK of the major construction work that had been planned for at the Maya beach, Caribe and the construction of the new dolphin park next to water activities centre. whilst this will benefit future holiday makers they have not taken adequate precautions to inform this years loyal guests staying from July onwards. BE WARNED, if your looking for a little peace and tranquillity you will not find it here at present until construction work has been completed. Once completed we would probably highly recommend. We as a family would return at a later date given the right conditions. However the knowledge of the new dolphin pool saddens us :( as we disagree with the use of animals for entertainment as they should be in their natural habitat ( the sea)
If You are considering this place for a wedding it is an ideal location however in it's current state you will be getting married next to the building site . Be warned, building work does not stop for weddings !!!!!! its more like getting married to the building site than to your future husband/wife !!!
Also the same can be said for romantic dinners as the same area/location is used.

We were meant to have shared facilities with Barceló Maya Beach however Due to construction and hotel closure/redevelopment, eating places were limited. We were told by hotel staff, Thompson holiday company had been warned well in advance of the hotels redevelopment plan and we should have been warned or been given opportunity to opt out of this particular holiday prior to departure. Hotel offered free meal at tropical steak house on the proviso we signed a disclosure form wavering all rights as holiday makers at the Caribe. which obviously we declined. we opted to pay extra for the al a carte meals which were fabulous and we would highly recommend them. If we return we would pay extra to eat at the al a carte restaurants of the Tropical, Colonial and Palace and not necessarily upgrade to a different hotel because this was our preferred location. The buffet restaurant was more like a cattle market and sometimes queuing was in order, it was ok for something quick to eat but not something we would recommend:(

On the plus side, the hotel staff were extremely friendly and hard working. They tried very hard to make guest feel happy and welcome under very difficult working conditions and circumstances and always greeted us with a smile. Sadly we are unable to say the same thing about Thompson in house rep Carlos. The entertainment throughout the day was brilliant we especially liked the beach activities when they brought the party down to the beach and drowned out the noise of the construction work. Pool and bar area of the Caribe was extremely busy and noisy due to closure of The Maya beach hotel pool, which left only one pool for daily entertainment. There was something for all ages from bungee trampolines for the younger ones to the rock climbing, kayaking, windsurfing and catamarans for the older ones, free use for hotel guests as part of the hotel. Kids club is located along the beach front Teens club is located at the front of the hotel alongside Tennis courts. Evening entertainment was varied some shows better than others. The main bar was at reception during the evening which had inadequate seating for the amount of guest staying at the hotel and very smoky area

Putting the experience of the hotel aside and to end on a positive note. Mexico is a fabulous place to explore. Despite everything. we managed to have a fabulous holiday. This was due to the people we met, Warm clear waters of the Caribbean sea and venturing out of the complex. Learning to dive can be expensive in resort. we recommend you venture out side of resort where you can discover some amazing diving locations and diving schools. We witnessed baby turtles being born on the beach which were then released back into the ocean. Watch out for your feet as your able to find sting rays at the waters edge but you can't always see them at first glance. There are a few historical sites to visit. If you walk to the hotel entrance and cross over the road, you can get on a local bus to visit Tulum which is only 15 minutes away. If you wish to go to Playa de Carmen stay on the same side of the road as the hotel. Don't worry about getting lost because most places of interest are just off the main Highway or motorway but watch how you cross the road. Hotels are also sign posted along highway. Don't be put off By negativity just check on the progress of building work prior to booking because this really is an amazing place to be.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
13 Thank Search-for-the-sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 19 October 2016
Dear Search-for-the.sun,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Maya Caribe

Property: Barcelo Maya Caribe
Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#10 Luxury Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya, Mexico - Puerto Aventuras

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