The Barcelo Maya Caribe Beach is a nice hotel, it is not 5 star. If it is than I would like to know what the Barcelo Maya Palace is rated, it must be a 10 star.
First off, the rooms were clean. The resort was really nice on the whole. Here is what I disliked about it....The a la cartes (you get three options), we went to the spanish restaurant the first night and it was really good, an actual restaurant. The other two times we went we got sent to a converted snackbar. The seafood restaurant was in the Capitan Morgan snackbar. We had our meal, we were waiting for our dessert and my wife said she saw a rat. I could not believe it till I saw, not one but two, scampering around the bar and then up into the boat (the bar is a pirate ship). We complained to the restaurant manager and the front desk and no one seemed that put out by it. We asked for a new a la carte slip, and were told that they are all booked up.
The room cleaning and minibar situations were hit and miss. Some days we came back to our room and we had not complaints. Other days we would come back and have no face cloths, no toilet paper and the minibar was not restocked. I was there for a week and I raided the maid cart 2 or 3 times for toilet paper. I had to call guest services the same amount of times to get the mini bar restocked, one time thay never showed up at all.
The buffet food was sub-par, it was okay the first couple days. After that we started to dread eating there. It is a buffet, so that can be expected.
The esthitics of the resort was beautiful . The beach is marvelous, the pools are nice and the land scaping is top notch. The employees are friendly and work very hard. The service at the buffet, the bars and the theatre is great. It was rare for an employee not to say "hola" when you walked by.
I would not recommend it. The rat thing was enough to sour me on the entire resort.
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- Also Known As:
- Barcelo Maya Caribe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Caribe Beach
- Barcelo Maya Caribe Riviera Maya, Mexico - Puerto Aventuras