We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Satisfied Woman”
Review of U-Spa

U-Spa
Attraction details
Reviewed 29 December 2013

I scheduled a private massage with Armando (because I heard he was the best), and my girlfriend had Lillian. My entire experience was amazing, I was so relaxed after the first 10 minutes from my kneck down to my lower back, then he worked on my legs from the feet up to my glutes and my thighs which was so incredible I could feel the tension unwinding in his warm oily hands. He asked me to turnover while he held the blanket up high to respect my privacy but I assured him I was no shy and it was a bit warm for a blanket. He began with my temples and slowly cradled the back of my head with his hands as he kneaded throughout my scalp gently... Gradually, his soft hands moved to the back of my kneck and then to my shoulders where he found several knots and worked them out. Next he moved to my breasts and kneaded them slowly and carefully, I was so relieved as it is difficult to find a masseuse that does lymph drainage and can really work out the breast tissue. As he moved his hands to massage my arms I kindly asked him if he could spend just 5 more minutes on my breasts but he said that there was only 10 more minutes left and he asked if I would rather have my arms and legs done, I told him I would love my upper legs done but I didn't think we had that much time so the 5 minutes on each breast would be well spent. He finished the massage on time and apologized he couldn't spend more time but he had another appointment, he did give me a 30% off coupon with his name and said if I come back later in the afternoon on Tuesday it would be less busy and he could spend more time. I left a generous tip and thanked him. My girlfriend had a similar experience with Lillian except she got the full body treatment but no 30% off coupon. We were both too wrapped up with sun and margaritas the rest of the trip but a great massage while the hubby's were out Fishing with Capt'n Rick catching us the most delicious tuna dinner we have ever had. We are planning to go back this February and this time I will be sure to book the 90 min massage.... Unforgettable and relaxing but not for the Prude.

3  Thank classygal72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (8)
Traveller rating
Traveller type
Time of year
Language

6 - 8 of 8 reviews

Reviewed 22 April 2013

I visited Barcelo Maya Palace Deluxe arriving on Monday, April 8, 2013 and departing on Friday, April 12, 2013. On Wednesday, April 10, 2012 I scheduled a hot stone massage at 3pm along with my friend. As a woman, I was surprised to see I had a male masseur (his name was Armondo) even though I wasn’t asked if I was comfortable (which is a normal practice). As a lot of women normally do, I removed my bra in order to make myself more comfortable. As the massage began I started face down [on my stomach] and everything was okay. Armondo massaged my back and legs. It was then time for me to turn over onto my back and as Armondo was holding up the blanket I noticed he took a look at my breasts. I was immediately uncomfortable. He began to massage me as I was on my back. He immediately started rubbing my breasts, he touched my entire breasts but my nipples. He did this motion five different times as he alternated to my neck and back to my breasts. While on my back he didn’t do any part of my body except for my breasts and neck. I was scared and uncomfortable. The massage was over and I went out to the front desk and immediately spoke to someone at the front desk. I was told the manager was unavailable so I spoke to Octavio. I told him what happened, he immediately defended Armondo but told me he would not charge me for the massage. He then asked me to document what happened and assured me his manager would follow up with me on Thursday, April 11, 2013. The spa manager failed to follow up on Thursday, April 11, 2013. Friday, April 12, 2013 was my last day at the resort. During my check out I followed up with the front desk manager, Manuel. He was unaware of the situation. He transferred me to the spa manager. I spoke to the spa manager (unsure of name) and they were not aware of the situation and knew nothing about what I was talking about. I spoke to Manuel and told him how unhappy I was with my stay and my how poorly the situation was handled. He asked me again to document the incident that happened between Armondo and myself at the spa. I was sexually assaulted by Armondo at the spa and nothing was done about it. Let alone the staff turned their cheek and did not address the issue. DO NOT DO NOT DO NOT PATRONAGE THIS AWFUL PLACE!

8  Thank Upsetwoman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2016
Google Translation

Thank César P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed U-Spa also viewed

Puerto Aventuras, Riviera Maya
Puerto Aventuras, Riviera Maya
 
Puerto Aventuras, Riviera Maya
Puerto Aventuras, Riviera Maya
 

Been to U-Spa? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing