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“Good, but not great”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed 8 December 2012

We recently stayed at Dreams Puerto Aventuras for our anniversary. We've been to Dreams Cancun two other times, but wanted to try something different. The Property was gorgeous and we loved snorkeling, swimming, and laying on the beach. But the rooms were pretty terrible.

PROS
Gorgeous Property
Friendly Staff
Good Food

CONS
Poor air conditioning made the room smell very musty
rooms were so humid the sheets were wet
Patio furniture had holes and was in terrible condition
Staff didn't want to do anything about our room

Overall we had a good time, but were disappointed in the quality of the hotel. The worst part was the room. The humidity was so thick and musty that our notebooks (which were stored in the safe) crinkled. We asked for a new room, because we couldn't sleep with the musty smell. (think wet basement) and after a little convincing they agreed to move us, but the room wasn't much better.

  • Stayed: September 2012, travelled as a couple
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Thank CoryandJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 15 December 2012

Dear Guest,

We would like to thank you for taking the time to share your feedback reagrding your recent stay with us here at Dreams Puerto Aventuras. We continuously strive to create the best possible experience for our guests so it was disappointing to learn that we let you down in certain aspects. We understand that there is always room for improvement and our guest´s experiences play a key role in this continuous process. Please rest assured that all the comments you made reagrding your room have been shared with the involved departments.

We truly appreciate the good comments you made about our resort on a whole and we are pleased to know you enjoyed our staffs’ exceptional service. We are sincerely glad to hear that you enjoyed your overall stay here with us.

We would love to have the chance to host you again in the near future and change the overall perception of us that you seem to have taken away with you.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,887 - 2,893 of 4,719 reviews

Reviewed 4 December 2012

Our family recently returned from a week stay at the Dreams Puerto Aventuras Resort and Spa. This was our fourth visit to the resort with our daughter, son-in-law and grandchildren. Upon our arrival, we were pleasantly surprised to see the additon of the dolphins and manatees. Swimming with the dolphins and manatees immediately became a must-do. The staff cordially greeted us and our check in was quick and efficient. Our rooms were beautiful, had amazing views, and were impeccably maintained by the housekeeping staff during our stay. We did not experience any issues. The staff is exceptional in maintaining the grounds and buildings of the resort. As returning guests, we are familiar with all of the restaurants and bars. Since each restaurant offers a different culinary experience, we planned our meals to make sure we visited each restaurant. The wait staff was very accommodating and cordial. We also enjoyed the short walk to town. There are some charming local shops that are delightful. The highlight of our trip was our private family dinner on the beach. It was an amazing experience and one that we all will remember. We cannot begin to compliment or thank enough Jennifer Barnett, the Rooms General Manager for he graciousness in making sure our family had a wonderful vacation. Jennifer is an invaluable asset to Dreams. We are already planning our fifth visit back next year to the resort. We highly recommend Dreams Puerto Aventuras.

Room Tip: The seventh level preferred club is staffed with a concierge and offers drinks and snacks
  • Stayed: November 2012, travelled with family
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7  Thank mary w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 8 December 2012

Dear Guest

We are truly grateful that you have taken the time to share your feedback with us regarding your recent stay with us here at Dreams Puerto Aventuras.

Wonderful comments such as yours truly serve as inspiration to our entire team and we highly value your loyalty to us as a repeat guest.

We hope we have the honor to welcome you and your family back in the near future and that you consider to see Dreams Puerto Aventuras as your home away from home.
Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2012

Stayed 4 day on our way to Cancun. Dreams P.A. was a great way to start a 10 day vacation in mexico following Sandy. Resort was on the smaller size which was a plus for us. Everything was just a short walk away.
Checkin and checkout were very quick and efficient. We did not linger to hear the sales pitch for the vacation club and it never came up again during our entire stay...We had booked a marina view room but were delighted when they gave us a free upgraded to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the adjacent marina now making our original room a dolphin view...The pools were very clean but cold and the beach was small but lovely. There was plenty of shade to be found if needed throughout the resort and the landscape was well maintained with plenty of floral color.
Bar service was great and the food overall was superb. The World buffet offered a small but adequate assortment for all meals but our favorite by far was Portofinos the italian eatery. The
chefs special every night was fantastic.
We did encounter a few problems with the room. There were several days when the toilet did not flush and all of our stay when the shower would not drain for close to an hour, wife was not happy about the wait at all. Made several calls for service and they were attempted quickly but no luck to resolve any of the problems. The room itself was very nice with good size and we found the bed super comfy. Housekeeping was very efficient and timely.
The employee at this dreams resort were always very pleasant and really strove to please in every way. Kudos to the entertainment team who kept the day moving along, they really worked great for all age groups.
Overall this was a very relaxing and enjoyable resort with really good food, good drinks and good people. Would love to go back someday...

Room Tip: Do not take room on ground floor. Walk to marina and stop in the park to see the monkey's in the...
  • Stayed: November 2012, travelled as a couple
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2  Thank omar066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 6 December 2012

Dear Guest,

Thank you for your recent stay with us. We greatly appreciate the time you took to write a review following your visit with us at Dreams Puerto Aventuras. We always welcome both positive and negative feedback as this shows us in which areas we are succeeding and also the areas that may need improvement.

We were concerned to hear of the inconveniences experienced during your stay here with us and please rest assured that all of your feedback has been shared with the involved departments in order to improve our service in all possible ways. We are glad to hear that this dampen your overall experience here with us.

Our head chef will be particularly pleased to hear that you enjoyed his daily specials in the Portofino restaurant. All of your comments have been shared with our operations team.

We do hope that we have the chance to welcome you back again in the near future

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2012

We just returned from our fourth time at this location and could not have more pleased! We went twice by ourselves and then twice now with our children and grandchildren. I always book through Apple Vacations - they take care of all the details and I have never even had a small glitch - and that is with 12 of us travelling. The staff, the food, the cleanliness - all exceptional!! The older teens had fun as well as the younger ones - ages 5 and 6. We took a snorkel trip on a catamaran and the boys went deep sea fishing - and all were from thr Marina, a five minute walk. The Dolphin Discovery on site was the best we have ever done!! The spa was so great and all the girls enoyed it. We will be reuturning!!

  • Stayed: November 2012, travelled with family
    • Value
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3  Thank Carlamaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 6 December 2012

Dear Guest

We are sincerely grateful for the time you have taken to share this review and the valuable comments you’ve provided in it.

Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service.

We are looking forward to welcome you back on many future occasions and we will be happy to make every stay special for you.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2012

Once we arrived at the airport, we ignored all the people trying to talk to us (be careful of these people if you have already booked your shuttle; listen to the other reviews) & went outside where we looked for our shuttle. We used Cancun Shuttle - this is the 2nd time we used them & they are very reliable. The resort is about 50 minutes from the airport. When we arrived we were greeted with cold towels to wipe the grime off our hands. We went with another family. Just before you get into the resort you actually enter a gated community. This is great because you can walk/bike around the shops, marina & area & feel perfectly safe. There are several hotels in the gated community.

Restaurants: Oceana was horrible - even the staff says it’s not the best. The food combinations were weird (Pumpkin with seafood, quail eggs, etc) and the service was slow. Portofino (Italian), El Patio (Mexican) & Gohan (sushi) were good. Gohan’s service was REALLY slow - order all your rolls at once so you don’t have to wait long for each order. El Patio was real Mexican cuisine - not Tex Mex.

Rooms: rooms on the 2nd floor were a decent size. The room with the double beds had 1 sink & a tub (instead of a walk-in shower). The sheets, curtains & towels seemed a bit worn - but clean. Not enough lighting in the rooms though. One day we left the safe wide open with our cash & passports - it was still there exactly as we left it - TRUSTWORTHY HOUSEKEEPING - KUDOS.

PROS: The adults-only area was a nice break from the central pool area. (One day the hot tub was cold, but it was fine the next day.) There is a Dolphin Discovery Cove right on the property, so for a price you can swim with the dolphins & manatees. Although we didn’t use it the Kid’s Club looked like they were having a great time. Nightly shows were entertaining. They had servers right in the beach area so we never had to get up to get food or drinks - tips help the service, but everyone was very friendly. From the beach you can see the hotel pool, so it was safe for the kids to go back & forth. They had free catamaran rides & kayaking - which my husband & teenage son did. They had a heated pool for the kids - it was packed. There is a walk-up beachside grill, so the kids could easily order a burger & fries without an adult present.

CONS: The front desk seemed incapable of helping us - we were always sent to the Concierge or told to come back. It was irritating. But it was Thanksgiving week & there were 4 weddings, so they were booked. The rooms on the 2nd floor in the main hallway is really loud because of all the rooms down the corridor or the theater at the end of the hallway. Try another floor, if you can. Entertainment staff was great - GABO is awesome (Thanks for a fun sand turkey building contest)! But the activities either didn’t start on time or the locations changed and it was frustrating for our kids. Beach area was nice, but really small. The breakfast buffet was too small & seemed to run out of certain foods often so get there before 9:00 AM. You can get a handmade omelet if you want to wait 10-15 minutes in line. SPA was not good. Very dark, small & the outdoor hot tub is located right next to the Kid’s Club. Not sure about the spa services though.

Not buggy at all this time of year. Overall a fun experience.

Room Tip: Garden view rooms are pretty quiet, except 2nd flloor by theater is loud at night.
  • Stayed: November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank desilady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 6 December 2012

Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay with us here at Dreams Puerto Aventuras. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.

We strive to create the best possible experience for our guests so it was disappointing to learn that we let you down as far as the service provided by our Front desk and the location of the Spa. Please rest assured that all of your comments have been shared with the involved departments to improve our service in all possible ways.

The food in our Oceana restaurant you refer is something that many guests have commented positively about, we do understand that this is a matter of personal taste; therefore your feedback is very important to us.

We truly hope to have the privilege of hosting you again in the near future

Sincerely

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2012

My family of four spent a week at Dreams Puerto Aventuras during the holidays. To say the least, we had a wonderful time and are already planning on returning there next year! My children who are 8 and 10 had the time of their lives!

I can't say enough about the staff there. They are absolutely amazing and bent over backwards to ensure our stay was fantastic. Our room was beautiful - very clean and spacious. We did not lack for anything. The service at the restaurants was impeccable. We especially liked being waited on by Joel at the Seaside Grill and Raoul at Portofino. The hostesses at World Cafe were also wonderful. The entertainment crew was great keeping everyone informed on activities throughout the day and keeping things lively. We really enjoyed the shows that were put on in the evenings. Thanksgiving dinner was held on the beach and was great! The area looked like it was set up for a wedding reception. We had the pleasure of dining with a wonderful family from northern Mexico and made many other friends from all over the world while there.

The beach and ocean were beautiful. I am always amazed by the color of the water in this part of the world not to mention all the different fish we saw as we went swimming. The children got to enjoy a couple of days of snorkeling, but preferred playing in the huge hot tub over anything else. The pool was a little cool, so everyone gravitated to the hot tub or ocean.

We did not visit the spa, but my husband and I did take advantage of receiving massages by the ocean while our children participated in the Explorer's Club. The highlight of our trip was the Dolphin Discovery located right at the resort. While my husband took pictures, the children and I spent over an hour playing with manatees and dolphins! Something we will never forget.

Overall, I would recommend this resort to anyone traveling with young children. It is the perfect size as we could keep our eye on the children while at the same time enjoy a little private time to ourselves. They pretty much occupied themselves by playing with other children they met and not one time did I hear either one of them say "I'm bored!" That in itself, made our stay all the more pleasant! :-)

Room Tip: We had an ocean side room which was perfect for us, though I can see it being a little noisy for fam...
  • Stayed: November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 6 December 2012

Dear Guest,

Thank you very much for your feedback. It was certainly our pleasure to have you as our guests. We are very happy to know you had a great stay with us. All of the comments are shared with the staff and supervisors as wonderful feedback such as your serves as inspiration for all our operations team. Joel y Raoul will be particularly pleased to hear they were able to assist you.

We were thrilled to hear your stay was exceptional and that you had a chance to experience an oceanfront massage, swim with the dolphins and manatees and that your children enjoyed the Explorer's Club!

Again, thank you for your feedback. We look forward to the privilege of welcoming you and your family back in the near future.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2012 via mobile

I'll start by saying if you're looking for a large resort to spread out on... this isn't it. There is one pool in the family section along with a really big jacuzzi. However, if your looking for a resort that feels intimate, the staff will learn your name, the kids are able to roam freely but your still able to find them when you want to, the entertainment, even though kid focused was truly great to watch every night, then this is the place for You.

We chose this resort after extensive research working through our travel agent. we're a party of 4 adults & 4 children. We wanted a resort that really focused on the family travelers(kids 13, 10, 10 & 8).
Rooms: We wanted some level of luxury so we selected the Prefferred family suite, Ocean view(room 754). The rooms were nice. Part of the rooms seemed dated while other parts were well maintained. My one daughter slept on the pull out sofa bed while my other slept in one of the beds. Overall they thought it was relatively comfortable.

Resteraunts: I'll start by saying how impressed we were with the quality of the food. We've stayed at other all inclusives & the difference was noticeable. The Buffett was the weakest of all, however on several occasions we asked the waiter to make the kids some grilled ham & cheeses & they would. The portifino was really good. We ate ther twice & the service & food was consistently good. One night we ate "El Patio". El Patio was the Mexican resteraunt. This was also really good. For breakfast & lunch we stuck to the seaside grille. This was very consistent also & had good quality food.

The beach was great. A little crowded but extremely clear water with an incredible section for snorkeling & seeing the fish...tons of fish.

This is my initial post I'll be responding to questions & adding additional details as I remember them. All in all a great vacation.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank phillytraveler919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 6 December 2012

Dear Guest,

Thank you very much for your feedback. It was certainly our pleasure to have you as our guests. We are very happy to know you had a great stay with us. All of the comments are shared with the staff and supervisors. Your feedback helps us improve the quality and standards in our resort

Once again, thank you for your visit and we look forward to welcoming you back.

Kind Regards

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range: £127 - £381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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