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Dreams Puerto Aventuras Resort & Spa
Ranked #11 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed 16 February 2013

That resort was referred to us by a friend. We were pleased by the facility and the staff was very friendly and always ready to serve you with a smile.
Also it was our first vacation down south as a family. Our son is 10 years old and he had a blast at the pool and at the beach. Safe place with kids, small resort enough to let him do his own thing while still able to keep an eye on him as my pregnant wife and I were enjoying the sun. He also had a great time at the kids club.
Everything was nearby, from the pool to the beach also the restaurants and hot dog stand.
We would definitely go back and would refer this resort to everyone with a family for sure.

Room Tip: Room on the beach side were a bit noisy due to party at night outside.
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  • Stayed: February 2013, travelled with family
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Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 17 February 2013

Dear Guest,

We truly appreciate you taking the time to share your feedback with us regarding your recent family vacation at Dreams Puerto Aventuras.

We always love to hear when our guests have truly enjoyed their time here with us. Please rest assured that your comments will be shared with our entire operations team.

It is an honor to hear that you will be recommending us to your friends and family and we hope to have the pleasure ot welcoming you back again soon.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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Reviewed 16 February 2013

My husband and I have traveled pretty extensively over the years. We have done many cruises, rented villas in Hawaii, Italy and Paris, and have been to quite a few all-inclusive resorts in Mexico and the Dominican Republic. We haven't been to an all-inclusive in a while because we like to explore new places and don't like to feel trapped in a resort. We also have found the food to be lacking in most of these resorts. We booked this last-minute trip because we were in need of a little rest and relaxation, and we knew we could get a direct flight. We booked our trip through Apple Vacations and pain an extra $30 per person for a direct shuttle to and from our hotel. Well worth it! Our room was large with a king-sized canopy bed. The bathroom was marble with double vessel sinks and an 8x3 ft. glass mosaic shower. Towels were plentiful! Fridge stocked with corona beer, sodas and water. The room more than met our expectations. The restaurants served the best food we have encountered in an all-inclusive resort. We ate at the buffet restaurant only for breakfast. I'm pretty sure there was every breakfast food possible represented daily. Outside the buffet restaurant there were made-to-order crepes which were very good. For lunch our favorite restaurant was the seaside grill. The catch of the day was a delicious grouper that my husband and I ate practically every day. Dinner at the Oceanic was wonderful. I had the crispy salmon twice and it was perfect both times. My husband enjoyed the coconut shrimp/filet combination and the Nicoise salad was very nice as well. This adults-only restaurant is situated on the marina and the ambiance was very nice. We also had very good meals in the Italian and Mexican restaurants. The property itself has a very large family pool and jacuzzi on the ocean side, a smaller adult pool and jacuzzi on the marina side, and plenty of beach for loungers. The area of swimmable beach seemed small at first, but it proved to be plenty. My husband and I went out on a catamaran the first full day there. Germon, our captain was friendly and well seasoned. There is no fee, but a tip is well deserved. The staff at this resort work very hard. We were greeted with friendly smiles by everyone. This is definitely a great family resort with plenty of kids activities, but despite all of the young children, we felt it was still very enjoyable for couples of all ages. We agreed that we would come back again as a couple or with our children and young grandchildren.

Room Tip: Rooms above the 3rd floor have the best views, but you will need to use the elevator. We were on the...
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  • Stayed: February 2013, travelled as a couple
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2  Thank jpier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 17 February 2013

Dear Guest,

Thank you so much for taking the time to share such a great review with the Tripadvisor community following your recent stay with us here at Dreams Puerto Aventuras.

Our head chef will be delighted to read such fabulous comments regarding his food. It is truly great to know that you had such an enjoyable stay here with us and were able to experience and enjoy so many different aspects of the Unlimited Luxury we have to offer.

We are thrilled to hear that you are considering coming back with the rest aof your family and please rest assured that we will do all we can to ensure that every visit here with us is just as special.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2013

We just spent from 2/3-2/10 at Dreams Puerto Aventuras Resort. This is our second visit and we found it to be even better that one year ago. The service was wonderful. All the staff were attentive and very friendly. The only complaint that I might have is at breakfast in the buffet it might take a little longer to get your coffee. But, the food is exceptional at all the venues.
We brought friends for their first trip here and they loved it.
We had some problems with our tour company due to weather delays and the concierge desk could not have been more helpful assisting us in obtaining information.
You will not be disappointed in this resort.

Room Tip: We have stayed on both sides of the resort and have found no problem with either.
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  • Stayed: February 2013, travelled with friends
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1  Thank hargirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 16 February 2013

Dear Guest,

We truly appreciate the time taken to share your feedback with us following your recent stay at Dreams Puerto Aventuras. We are delighted to hear that this was your second visit and we hope to have the pleasure of hosting you again in the near future.

We apologize for any delays experienced at breakfast time. Please rest assured that your comments have been shared with our food & beverage department in order to be addressed and improved. We are extremely glad to hear that this did not dampen your overall stay here with us,

Once again, thank you for your time and preference and we would love the chance to welcome you back again!

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2013

Very far from airport and not easy to find.
Other clients were angrily complaining when we arrived.
Their front desk and concierges are lazy and rude.
We were celebrating our wedding anniversary and all arrangments made in advance were not fullfiled.
An old hotel partialy remodeled that smelled in the lobby and corridors like cheap desinfectant.
Their main restaurant full of flies.
Three times requested to fix the balcony door and did not do it.
The worst, they give you FAKE spirits that will make you feel very ill!!!

  • Stayed: November 2012, travelled as a couple
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4  Thank McMarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 16 February 2013

Dear Guest,

First and foremost, we appreciate you taking the time to share your feedback here on TripAdvisor regarding your stay last year with us at Dreams Puerto Aventuras. We are extremely sorry to hear that our facilities did not meet with your full approval.

We are truly concerned that you have such bad impressions of our resort after spending only one night here with us. We are sure that had you not chosen to change hotel so soon after your arrival, we would have been able to demonstrate the high levels of service and quality that we are known for and we are confident that we would have been able to exceed all your expectations.

Once again, thank you for expressing your opinion and we sincerely apologize for any inconveniences you may have experienced during your brief time here with us.

We hope to have the opportunity to welcome you back to our resort in the near future and change the poor perception you seem to have of us.

Sincerely,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2013

My wife and I stayed here recently and were staggered at the level of service we received throughout our stay . Apart from great restaurants and bars the biggest plus had to be the hotel staff.
From the guys on reception, the waiters in the restaurants and most of all the bar staff, we were provided with very high levels of service and always accompanied by a happy smile and a warm welcome. Nothing was too much trouble and they made our holiday a really enjoyable one.
Our rooms were also well appointed and every day serviced to the highest standards.
We would have no hesitation in visting this hotel again in the future.

Room Tip: We had a room with ocean view and also overlooking the childrens pool. Beutiful aspect.
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  • Stayed: January 2013, travelled as a couple
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3  Thank surfina7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 15 February 2013

Dear Guest,

We truly appreciate the time taken to share your feedback here on TripAdvisor follwing your recent stay with us at Dreams Puerto Aventuras.

We are delighted that you were able to experience the high levels of service and quality that we are known for. We pride ourselves in guest satisfaction and feedback such as yours is truly inspirational to us.

We sincerely hope to have the chance to welcome you back again in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2013

We stayed at the Dreams Puerto Adventuras Resort & Spa, I will give you a point form review of our stay. We have been in contact with the Resort Manager. He gave us nothing but excuses for our experience or did not give us any explanation. We do understand that this resort may be perfect for some people but this resort was not to our standards for the amount of money we paid. Hoping no one has the same experiences we did.
~ No bell boy escorted us to our room.
~ Drinks are not good. The pop has a different taste. The taste varied from a cannister taste and no pizz. The speciality drinks were extremely sweet and you could only have one and never two.
~ Last day of our trip we saw a bartender at the Barracudda Bar washing glasses in the sink. The bartender was not sterillizing the glasses to our knowledge. We were leaving to go home that afternoon and were unable to bring this to anyone's attention. I contacted the Manager via email when I returned home. He informed me that they use a special cleaning system at the resort. The afternoon we saw the bartender washing glasses in a sink of water.... in our opinion were not sterilized.
~ Waiters did not know english. It was extremely difficult to communicate. We have been at several all-inclusive resorts and have never experienced a language barrior before.
~ Washrooms did not have toilet paper and paper towels. On many occasions you would be in a stall and then realize there was no toilet paper. On the second day you made sure to check the stall before entering so that you would not have this problem.
~ The water treatment building is located in front of the family pool and main restaurant. The resort has tables next to this two foot structure. If you do eat outside next to the crepe station and smoothly bar... you have a constant humming sound.
~ The resort only has beach chairs to sit on. In the evening or in the morning you have no where to just sit and relax. You have to sit on a beach chair outside. Many nights we wanted to just sit and relax outside. The resort has no outisde lounging areas. The Barracuda Bar next to the beach has a total of four lounge chairs, tall bar stools and swings around the bar.
~ Our room was not cleaned at 5:00 pm on two occassions during a seven day stay. I emailed the Manager and he informed me that it was our responsibility to contact Housekeeping if we wanted our room cleaned earlier. I informed him that I have never been to a hotel/resort where I have to tell them to have my room cleaned before I arrive at 5:00 pm.
~ Dinner service at the seafood restaurant is beyond slow. Arrived at 6:00 pm and received our main course at 8:00 pm. When the meals arrived they forgot to bring one of the meals. The rest of the group ate and then our friend received hers. The meal was cold. At 8:30 pm we left and went to the buffet for dessert. The waiting was painful. We all love a relaxing meal when on vacation but this was frustrating.
~ Balconies are very large BUT they overlapped each other. We could see into the rooms next to ours. We usually love to leave our patio door open all night when we are sleeping. We like to hear the sound of the ocean. You can't do this at this resort. It would not be safe, as anyone could come into your room via balcony. The balcony has two chairs and no table.
~ The rooms are very nice but they have no table and chairs. When you do order room service you are eating on your lap or off the coffee table.
~ The food was ok and just ok.


These are our thoughts regarding this resort. Management did return our emails but did not address all the concerns that we raised in this review. In our opinion the Dreams resort needs to hire more employees and offer higher quality food products.

We may have had some extremely bad luck during our stay but the Dreams Resort did not offer to compensate us for any of the disappointment that we had.

  • Stayed: February 2013, travelled with family
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8  Thank Billy_Joe29785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 15 February 2013

Dear Guest,

On behalf of Dreams Puerto Aventuras Management and Staff we want to thank you for taking the time to share your overview following your stay with us. Please rest assured that all of your comments have been shared with all our executive team in order to be addressed and improved.

We are aware of your contact with our General Manager regarding the bad impressions you have of our resort and once again please accept our sincerest apologies for not having been able to exceed your expectations during your time here with us.

We would not like to go over each detail since whatever explanation we could give, will not change your experience, however would like to address one again some of the points mentioned within your review.

It is standard practice and custom to be greeted upon arrival on behalf of our bell boy staff, as well as be accompanied to the room and given a complete welcome and tour of the suite/room during the check in process. We will certainly encourage our staff to concentrate on as well as guarantee this very important step of the arrival process.

In regards to your comments of the cleaning service within the rooms, please keep in mind for all future visits that should you prefer a specific time of day for the cleaning of the room this may be requested through our guest service department. Our housekeeping department has from 9h00am to 5h00pm to attend to all rooms however we are more than happy to accommodate any special requests. As for our turn down services our team has from 6h00pm to 10h00pm to attend to all rooms, and this may be cancelled or programmed for a specific time, upon request.

Regarding our cleanliness as well as our Food and Beverage Department, we would like to share with you that here at Dreams ensure The CRISTAL Food Safety System which assists hotels in producing safe and hygienic food for consumption by guests.
The system makes certain that all possible care has been taken to ensure that the food served in hotel restaurants is of the highest quality as regards food hygiene.

As professionals within the service industry we know that our guests feedback is the key to success! Your comments are very objective and will definitely can be concentrated on, although as every hotel, we have few issues related to our infrastructure that are very difficult to solve, such as the noise in the areas you mention. Others have to do with ones perception, where we understand we were unable to cause a favorable opinion, which we have taken into consideration since we have passion and pride in providing our patrons with superior services.

We look forward to your next visit and can ensure that we will do our very best to fulfill your requirements and demonstrate the type of high quality services we uphold here at Dreams Puerto Aventuras.

We are confident that in any future stay with us we will surpass expectations.

Sincerely,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2013

Our trip was planned for us as we were invited to my aunts wedding. We were very exited by the websites pictures of the hotel and resort. We absolutely not disappointed! It was everything we expected and more. The staff was very inviting, friendly and helpful. The food and restaurants were excellent along with the drinks and service.We especially enjoyed the BBQ's on the beach at 2 pm everyday. A couple of our favorite employees were Noe, Moises and Roman at the Barracuda Bar. They always made it a fun time!
It was a beautiful sunny day and the wedding was absolutely beautiful in the Wedding Gazebo at 4 pm on Jan. 26, with a cocktail hour on one end of the beach and then the dinner was on the beach over in front of the Italian restaurant, and all of the 30 guests attending had a wonderful time. All of our group spoke very highly of the resort and staff!!The wedding coordinator Jacki was fantastic, she made sure everything worked out perfect for my aunt !!!
Lastly we had the garden view room and could not have been happier as the room was unbelievable. You could sit on the patio in front of a beautiful lawn leading up the hot tub and pool, drink your morning coffee and watch the dolphins play. This was the the adult pool side , which if you don't have children and prefer a more relaxing view and like it a bit quieter, then this would be where you want to be!! The best was having the dolphins right outside your door!! I would definitely recommend this resort and if you're not a beach person, they have activities planned all day!!
Debbie & Mike, Vancouver BC

Room Tip: "Rooms on the south side are quieter"
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  • Stayed: January 2013, travelled with family
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2  Thank Debbie01-26-2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 15 February 2013

Dear Guest,

Thank you for sharing such a great review with the Tripadvisor community following your recent stay with us here at Dreams Puerto Aventuras. It was a true pleasure and honor to be a part of such a special occasion and we are delighted that you enjoyed the stay as well as the wedding itself.

Our wedding coordinator, Jacki, is a true asset to our resort and she will be thrilled to hear that everyone enjoyed the wedding. She does her very best to ensure that all our events go smoothly and everyone is able to have the perfect day they have always dreamt of.

Once again, thank you for sharing such great feedback regarding your time here with us and we truly hope to have the chance to welcome you back again soon.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range: £150 - £408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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