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“Exceeded our expectations”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceeded our expectations”
Reviewed 5 June 2014

We just returned from our stay at Dreams Puerto Adventuras. It was our first visit to an all inclusive
Resort. Our group consisted of 2 seniors, 3 adults, and 2 children ages 9 and 12. Everyone really
enjoyed the week. The food was excellent with many choices everyday. We went to all of the shows and the kids watched the movie on the beach a few nights. The staff was very friendly and
Anxious to help us enjoy our stay. The bedding is one of the most comfortable I have found in any
hotel. Pools and beach were both excellent for swimming or just relaxing. The resrt was full but we never had to wait for a table or a beach chair. Everyone is looking forward to coming back.

Room Tip: We had a garden view room overlooking the adult pool and dolphin area. Was very quiet all of the tim...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lindabutcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 6 June 2014
Dear guest,

Thank you for your recent stay with us. We greatly appreciate the time you took to write a review following your visit with us at Dreams Puerto Aventuras.

It's such an honor to know we have exceeded your expectations with our outstanding service. Looking forward to your next visit and please, any assistance you may need in a near future do not hesitate to contact us.

Regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ottawa, Canada
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 June 2014

Excellent Resort, well-situated in a gated community on the Mayan Riviera with beaches and lots of sight-seeing and activities. The food is wonderful and the staff is typical Mexican hospitality, with smiles and cannot help enough. Get spoiled in the tropical paradise just once and you will back again and again. Did I mention the weather is fantastic and the water emerald green. No snow.

Room Tip: Look for a room facing the water, it's great.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KeithSennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 6 June 2014
Dear valued guest,

Thank you for sharing with the Tripadvisor community your recent experience at Dreams Puerto Aventuras.

It's great to know you enjoyed each area of the resort and your expectations have been met. Hope to have the opportunity to host you once again and please, do not hesitate to contact us for any assistance.

Regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

This place was just perfect for all ages. Everyone in our group of almost 40 people loved it. Age range 2 years old to 78 years old, there was something for everyone.

It's small compared to the NOWs in Puerto Morelos. So you can find people in your group easily if you want to catch up for a meal, a cocktail, a catamaran or kayak ride, or a latte at Coco Cafe. World Cafe is just what the young families needed for quick food to feed the little ones and if you made a mess, no one minded. The fancy restaurants allow you to have long leisurely meals with bottomless wine and cocktails everywhere. The best breakfast is late brunch at the Mexican Restaurant. Amazing ocean view, made to order sopes and crepes and fresh fruit among dozens of other options at the buffett. Much nicer that world cafe because it's a smaller scale.

If you're nice to the staff, they will remember you and take great care of you. One of my friends had Tequila Boom Booms twice a day. Many North Americans go to this resort. So even though this is an all inclusive resort where tipping is not expected officially, some staff seem to expect North Americans to tip with dollar bills throughout the day. I'm not a fan of this because part of the pleasure of an all inclusive is that you don't have to carry around a purse.

The wedding package is wonderful. The gazebo setting is gorgeous with amazing views of the turquoise waters. It's romantic and feels private despite the fact that other resort guests are watching your ceremony from the beach. The wedding coordinator Isabel and her assistant Nayeli are calm, organized and pleasant. The photographers on site are also excellent and we left with our photo album completely printed. We received our DVD in the mail shortly after. The food is amazing and abundant. My only complaint about the wedding services is that wedding planners wanted us to wait to start dancing until the meal was over. The meal takes 2 hours. Mind you everyone had already eaten a lot at the cocktail reception. So I was unfortunately bored at my own wedding reception. The wedding reception is only 3 hours long, do the math, we only got ot dance for 1 hour. And the the DJ was used to some cookie-cutter-stereotype of what music North Americans like, so we had to grab our iPads and help him. Not worth $$$$ we paid for DJ. So if you like to dance, my advice is to do the toasts before and after appetizers, do your first dance right after the second course, get people dancing during the LONG meal. Despite my complaining, no one would allow us to dance until after the meal was done.

Room Tip: save money and get the dolphin view rooms. you can still see water. we stayed on the preferred f...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank MagaChita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 6 June 2014
Dear guest,

Thank you for sharing your beautiful review with the Tripadvisor community. Congratulations on your wedding! It was a truly pleasure to be a part of such a special occasion. We are delighted that you, your family and friends enjoyed the stay.

Your feedback is very important to us, it helps us to improve the standards and quality in our resort. We'll share you comments with the staff. Hope to host you once again and why not celebrate your first anniversary with you.

Best regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

We went went another couple for a long weekend and we all were very pleasantly surprised with this resort, especially the FOOD!! We have stayed at 4 all inclusives before in this area and none have food that comes close to this resort. Every single dish we had was fresh and delicious. It was so nice to be able to get fresh fish and authentic Mexican food! We loved the smoothie bar each morning, made to order. The breakfast buffets were outstanding. The staff could not have been friendlier and willing to serve. The beach also surprised us; I thought being on a cove we would be disappointed but there were enough waves due to the reef and snorkeling was good. There was enough area to the left to get a beach walk in and interesting terrain to look at; there must be a river/cenote that flows in to the ocean, and good snorkeling. We paid a bit extra for a ocean view room and it was just lovely. The resort is not so big that you have to walk forever to get to the beach which is common at some of the large resorts. One of our very favorite spots was the "crab pool" as we called it; the natural pool that the ocean flows in to. We loved that it was right next to the "swing bar". We visited the disco each night which was fun. The dolphins were a bonus to watch and it was nice to have a small "town" to walk around. They do want you to schedule a time to go down to Tulum and hear about the Apple Vacation Plan, we didn't have time but love Tulum so we might have done it for 1/2 a day to get the discount, they did not pressure us at all. We hope to return and stay longer!

Room Tip: no ceiling fans so I played my sound ap on my phone, rooms from 4th floor up have views.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenjvail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 6 June 2014
Dear valued guest,

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.

We are glad you enjoyed our first quality food and personalized service. The natural pool is great for our guests to relax while enjoying the beautiful ocean view.

Thanks again for your great comments and hopefully we have the opportunity to host you once again in a near future.

Sincerely,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Missouri
Level 6 Contributor
158 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 June 2014

The service of all the resort staff was OUTSTANDING, The food in all of the restaurants was very good. The view was stunning. Although the beach seemed man made, it was very well maintained and clean, especially considering all the guests who used it. There was an awesome fire show that we did not expect, so that was an added bonus. Beware of 2 things. It really isn't necessary to pay extra for a private car from the airport, but if you do pay for one, make sure you have documentation of the expense. Also, the resort allowed some vendors in to sell their wares. These vendors can be VERY pushy and may even lie to you about the crafts being hand made by them.

Room Tip: Get the ocean view if you can and on the highest floor possible. You can even see Cozumel!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 6 June 2014
Dear valued guest,

Thank you for your recent stay with us. We greatly appreciate the time you took to write a review following your visit with us at Dreams Puerto Aventuras.

We are glad you enjoyed the food of our restaurants and our exceptional customer service. As you said the fire show is awesome and is something you cannot miss during your visit.

Thank you for your recommendation. We hope to welcome you back in the near future.

Kind Regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelbyville, Tennessee
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2014

We have been coming to Dreams Puerto Adventuras for the past 6 years and come twice a year. We have also been to several other all inclusive resorts but none compare. You will not find a resort with a nicer staff and cleanliness.

Juan Segoru is the BEST
Jennifer Barnett is AMAZING
Zaitseff Cava is AWESOME

Room Tip: We always stay on the 7th floor, the preferred club.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eaglettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 3 June 2014
Dear guest,

Thank you for sharing your recent experience at Dreams Puerto Aventuras. It is certainly our pleasure to have you as our loyal guests. We are very happy to know you had a great stay with us. All of the comments are shared with the staff and supervisors. Especially with the ones you have mentioned.

Once again, thank you for your visit and we look forward to welcoming you back.

Cordially yours,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 June 2014

Me and my 10 years old daughter just spent 9 day in this hotel and it has been a very positive and enjoyable experience. The hotel is conveniently located within easy reach of attractions (Xel Ha, Cenotes, Akumal) and archaeological sites (Tulum, Coba). The hotel has a very mexican feel, is maintained very clean and offers a good activity and entertainment program. it has a good beach with waiting service offering and bringing you drinks to your sun lounge all day long. They work really hard, under the sun and stand on their feet for many hours a day. I have to highlight the special friendliness on this department of Willy (Williado) and Jorge.
My daughter also enjoyed her time there as they offer a mini club service for children (4-12) with a great array of activities so they never get bored. The mini club hours are also extensive as you could leave the children on their care until 10pm if wanted. I want to thank especially Martha, Gabriella and Ceidi for their patience and dedication to the children.
The hotel also offer 5 different restaurants from Mexican to oriental food so you get spoiled for choice. The buffet breakfast is also varied and good quality. Thank you to Amado (waiter) and Silvia (receptionist) at the World Cafe. They are both really friendly and attentive and made us start the day with a big smile everyday through the breakfast service.
I cannot name individually each one of the staff but overall a big thank you to all. I hope to be able to come back soon.
Please keep up the good work.
Blanca Diaz

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Virgin Holidays

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review, 3 June 2014
Dear valued guest,

Thank you for sharing your recent experience at Dreams Puerto Aventuras.

It's great to know you had a wonderful time with your daughter and were able to enjoy each service we have to offer. We truy hope to have the opportunity to host you and your family once again soon.

Best regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Property: Dreams Puerto Aventuras Resort & Spa
Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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