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“Treated Like Royalty”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed 6 July 2014

We just got back from our trip and absolutely loved it! The entertainment staff was great and we enjoyed all of their activities like beach volley ball. Also taking Yoga in the morning on the beach with Abbey was great. There were great wait staff like Asbel in El Patio. We had AMAZING deep tissue massages from Mariella and Oralia. The night show was great such as the comedian, fire and water show, Mexican heritage show, and hypnotist. We enjoyed the food like the sushi and the Mexican dinner on the beach. The liquor selection was great and as a vodka drinker I appreciated the different absolute flavors. The beach is absolutely gorgeous and we appreciated that snorkeling was included. We also enjoyed the on site dolphin and manatee experience. We have already recommended this place to others and would definitely revisit!

Room Tip: 2nd floor made it easy to walk to, though it looked like first floor rooms had hammocks.
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  • Stayed: July 2014, travelled on business
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Thank Jess B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 10 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
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2,125 - 2,131 of 4,754 reviews

Reviewed 4 July 2014

Just got back from a beautiful wedding at Dreams Puerto Aventuras. The wedding was lovely and the wedding coordinators seemed helpful to my friends. Thoroughly enjoyed spending time with friends I hadn't seen in a while which made up for some of the shortcomings of the resort.

One of the best things about the resort was the amount and variety of the activities/entertainment. We enjoyed all of the nightly entertainment options and some of the daytime activities like Zumba and water aerobics, but we never felt pressured to participate. Most of the nighttime shows were on the beach which was fun. They also had a few different meals on the beach which provided a different dining option instead of the restaurants.

The food was good. Not great, but definitely good. There were more options than I expected and again it was nice to have the additional meals at night and during the day (cooking quesadillas outside) to provide additional options. Gluten free options were marked on the menu and the staff were accommodating about making other menu items gluten free for me. Not a ton of good dessert options though. Service at some of the restaurants was better than others. Sometimes they were constantly around and offering to refill your water and sometimes it took forever to get a refill. Sometimes it took forever to get a drink you ordered. Dinner service was much better than lunch.

We got upgraded to an ocean view room which was nice, but it ended up being on the 3rd floor and right above the lobby and stairs to the main pool so it was a little loud late at night and early in the morning. Housekeeping forgot to clean our room once during our stay.

Didn't really hang out much at the pools. They were both pretty warm. The adults only pool was very quiet and a little boring. The main pool had a ton of kids and wasn't really conducive to swimming or just hanging out. The beach was nice. The free catamaran ride was fun.

Overall, we enjoyed our trip. It wasn't the best all inclusive that I have been to, but for the cost, it was a nice place.

Room Tip: 3rd floor near the lobby was extremely loud
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  • Stayed: June 2014, travelled as a couple
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1  Thank Shannon4343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 5 July 2014

Dear Guest

I would like to express my gratitude for the time you have taken to share this review of your recent stay at Dreams Puerto Aventuras and the valuable comments you’ve provided in it.

We are very happy to know you had a great stay with us. All of the comments are shared with the staff and supervisors. Your feedback helps us improve the quality and standards in our resort.

We hope to have the opportunity to host you once again in a near future.

Sincerely,

Maripaz Martinez
E-Concierge
econcierge.drepa@dreamsresorts.com

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Reviewed 2 July 2014

Just spent 4nights here. The running theme was that everything was fine...nothing amazing and nothing horrible. The two pools were nice but the water was extremely warm and not very refreshing compared to the heat. The beach was also ok. It was pretty small. Make sure to sit near the seaside grill/dive shop side as the staff come around often to take drink orders. Our first day we sat at the other end and no staff ever came to that side. We were there partly to celebrate a birthday which we noted on the reservation and was also noted on forms. I was surprised the birthday was never even acknowledged by Dreams. It was a "fine" trip but would try a different resort next time. It's more of a hotel on the beach vs. resort.

Stayed: June 2014, travelled as a couple
2  Thank Krystal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 July 2014

Dear valued guest,

First and foremost, we would like to thank you for taking the time to share your feedback here on TripAdvisor regarding your recent stay with us. We are extremely sorry to hear that our facilities did not meet with your full approval. All guest feedback, both positive and negative, allows us the opportunity to improve our services.

Once again, thank you for expressing your opinion; it is very important to us as we are always looking for ways to improve our service and achieve ultimate guest satisfaction.

We hope to have the opportunity to welcome you back to our resort in the near future and change the perception you seem to have of us.

Best regards,

Maripaz Martinez
E-Concierge
econcierge.drepa@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

My family and I spent a great week at this property in February. It didn't disappoint. Things that made us happy: easy access to the beach and pool, enjoyable restaurants, fun on-site activities, lovely view from our 5th-floor balcony, a great swimming beach with small schools of fish to check out, dolphins on site and the ability to walk right into Puerto Aventuras for a change of scene. Excursions to Chichen Itza, Tulum, ATV riding, etc. were easy to book. And, a drawback: the small size of the room suprised us. We were a family of three and once the fold-away cot was set up, there was no room to walk. We had the staff remove the couch and it was much better. Also, our door wouldn't shut because the locking mechanism was broken. It took a couple of calls, but it got fixed. The a/c was a non-starter for an allergy sufferer (mold) like me, but this is always an issue given the climate. Overall, the positives FAR outweighed the negatives. If you're looking for a smaller, intimate all-inclusive, this is an excellent choice, especially with small kids. It met our needs and more.

Room Tip: Ocean views from the higher floors were lovely. Rooms aren't big, especially after a cot is adde...
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Stayed: February 2014, travelled with family
3  Thank UnionGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

After a 10hr flight from the U.K.it was must welcome to receive a cold drink and wet towel when we arrived at the hotel.Reception was very efficient with the booking in.I was given room 219 which is a fair size room especially for one person.The room was very clean had a four poster bed which was comfortable also a free mini bar consisting bottles of soft drinks and beer ( no spirits )the bottle opener for the bottles is situated in the bathroom,a fair size t.v. also a safe big enough to take a I Pap plus more items.The balcony over looked the dolphin pool and the adult swimming pool,not much of a view due to the foliage.The bathroom was also really clean and a fair size with a walk in shower,plenty of towels.One point to note for U.K.visitors is that the main electrics is a 110v a/c and you require 2 flat pin connector for the sockets.
The complex is rather small but kept very clean,as is the swimming pools 1 adult and 1 family,t are checked and cleaned morning and at night also the beach area is cleaned of any rubbish or seaweed coming in on the tide
There are five restaurants to choose from also one beach side barefoot grill,of the restaurants my favorites were Seaside grill,Oceana and Portofino where there is a dress code applies,all the restaurants are very clean and the food very good ,no problem if you are single they will always find you table to have your meal
There are four bars plus a Sushi bar,all very good,all the bar staff are polite and are excellent at making up cocktails,my favourite was the Barracuda bar which is next to the sea with a natural salt water pool a few feet away where you can see all sorts of fish.The only down side is that they do not serve cider.
Every night you are given a leaflet with information regarding next days entertainment,which takes place on the beach or the theatre all very good
There is amount of noise on the complex due to children and in some cases adults but it didn't really affect me any rate they are on holiday
If you want to you can pay to swim with the dolphins also book excursions from the hotel,
The only moan i had was that room 219 is near a 24hr reception and at times was woken in the early hours of the morning. Well done to all the staff for keeping the complex so clean also a mention to the CoCO cafe where they make excellent coffee

  • Stayed: June 2014, travelled solo
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2  Thank ling1931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Following our flight to Cancun, we arrived at the hotel and were met with wet towels and cold drinks which were very welcome.
Booking in was simple our room was ready and very clean. A spacious bathroom and shower and two very comfortable beds.

The outside areas are very well kept and regularly washed and swept down this includes the beach areas even to the sea weed being collected before it got to the beach. The pools were cleaned several times a day and chlorine levels checked frequently.
The staff were superb everyone was polite and helpful, the waiters and service first class. Our room was serviced every day with clean towels and sheets, this could not be faulted.

The food was plentiful and varied with different themes every day, the Italian and Mexican restaurants a joy to use. The Ocean Bar lovely in an evening. There were some hygiene issues in the World restaurant which we took up with the management as several guests including ourselves had stomach problems. These were hot food left out too long on hot plates which were at about 20 C much too cold ( I could hold my hand on them).
Further we had hairs and once an elastic band in food.
Cleaning of table mats didn't happen the tables were cleaned then the mats just replaced even if they were soiled.
After enquiring about hand gel we were shown one small bottle hidden behind the desk with a minute notice, no other reference and nobody used it as they didn't know it existed.

Our room suffered very badly with damp, clothes were damp, beds damp, couch so damp that sitting on it left us with a wet bottom. I had a wet t-shirt which I left outside to dry, it nearly did , so I brought it in at night and hung it up on the wardrobe by the morning it was wet again. Before leaving for home we noticed some of our clothes and even shoes were now showing mould growth.
This was either the air condition splaying out fine droplets of water or the high humidity not being cleared by the AC. This is a worry and has health issues.
The room electric light was nowhere near good enough it would not have been possible to read after dark.

There was several beach BBQs which were set out at great effort by the staff and supplied with music and dancing by various acts. There is a nice theatre with ample seating and some excellent acts, in particular the acrodance act.


The beach is lovely with soft white sand and the sea safe even for very young children, but not very good for snorkerling from that beach as too shallow.
The visits to Coba and Talum are well worth seeing.

Room Tip: Leave the air con. on all the time to try and dry the room.
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  • Stayed: June 2014, travelled as a couple
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1  Thank travman_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

We just came back from Dreams in Puerto Aventuras. We stayed from 6/14-6/24. We have three children, ages 10, 9 and 5. First impression on arrival was not great. The resort seems average. We started off in a Family Garden Suite in room 149, which was very nice, but after one night, we needed to upgrade to another room because we had zero privacy and were staying for 10 nights. The only other room that could handle 5 people & had a private bedroom was the master bedroom suite located on the 7th floor. We paid $1200 extra but WHAT A VIEW!!! It was room 724, corner room with panoramic ocean views! AC in both rooms worked extremely well, as a matter of fact that's the only place the AC worked well at all. The resort is only 7 floors and is small compared to other resorts but we always felt so safe with the kids. We could leave the kids in the pool and sit at the beach and never feared for their safety. It is a 30 second walk from the pool to the beach! Beach is great for snorkeling so bring your own gear if you have it. The have a marina with dolphins and you can pay extra to swim with them, we didn't because kids were scared but watched a few people doing it and it looked really cool. We also went on a catamaran excursion to Tulum to see the Mayan ruins....great experience but not for families with children. LOL it was soooo hot in Tulum, my 5 year old started to lecture me saying "what kind of a mom brings their children to a place like this on this hot of a day!" The food is average at best and less than average most of the time. I know this is a downer but it's the truth. We went there expecting to eat lots of authentic Mexican food like tacos, burritos, enchiladas, etc. Nada. They do have a restaurant called El Patio but we did not like the food. Others did. The best food we had there which I can rate as 4 stars is Portofino...this is the Italian restaurant and the only restaurant that has a dress code. You have to have nice clothes on to get it, men must have closed shoes and collared shirts...you can't go in with your bathing suit and cover up. If I could do it all over again, I would have gone to Portofino every night for dinner. Oceana restaurant was also not good. Again, this is my family's opinion. The staff is what makes this resort. They are so hardworking and so friendly. Rooms were always clean, grounds were always being cleaned. This is not a 5 star, brand new resort. Apple Vacations has this rated as 6 golden apples! No where near that rating...4 red apples at best. Resort shows wear and even though the food was not very good, we had a great time and would return. There is the barefoot grill right by the pool and outside the World Cafe (buffet) that grilled good hamburgers & turkey hotdogs. Ok last but not least, the alcohol is good. Not watered down like other all-inclusives. When we "upgraded" to 7th floor we were told there is a private lounge and you have your own concierge, etc. There is a "lounge" but it is an open air lounge and it is always HOT & HUMID. They do have premium liquor available on the 7th floor as part of the upgrade but we rarely drank any of it because we were only in our room in the evenings. Concierge was never at their desk on 7th floor, used same concierge as all other guests most of the time, which was great! Oh and there is Free Wi-fi throughout the resort, it even works when you're on the beach! All in all it was a good vacation and I lost some weight ;) no complaining here! I almost forgot - there is an adults only pool next to oceana & marina with a swim up bar, there is also a swim up bar in the family pool. The pool water is extremelyyyyy warm, not refreshing at all. Kids didn't seem to mind but I couldn't stand it. You should also check out the natural sea salt pool next to the barracuda bar but be careful stepping in, it is slippery.

Room Tip: 7th floor master bedroom suite has a large corner balcony with a jacuzzi and panoramic ocean views...
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  • Stayed: June 2014, travelled with family
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2  Thank Sabina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 27 June 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoy every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range: £140 - £429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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