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Dreams Puerto Aventuras Resort & Spa
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Reviews (5,130)
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Reviewed 17 July 2014 via mobile

Love this place. It's the absolute best for the whole family. Can't wait to get back. Noe was wonderful serving on the beach and Amado and Walter were great in the world cafe. I think the food was even better this year than two years ago. The staff is wonderful and service is above expectations.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 21 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

We didn´t want to come back home, because WE HAD THE BEST TIME EVER!
Thank you Dreams Puerto Aventuras Resort & Spa for made us feel welcomed. I recommend this Resort to anyone. My kiddos loved the Explorer´s Club! They have a lot of FUN there and met other kids around the world. Everyone can have FUN THERE!! And excellent meals too.
We´ll visiting again soon!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
2  Thank Claudia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 17 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

This was our first experience at an all-inclusive resort. The staff was very courteous and helpful. The resort itself was clean, well laid out, the beach was incredible. We enjoyed the various restaurants and only had to wait one time to be seated for dinner, and it was a short wait. Entrees were small but after all courses were served it was plenty. The weather was perfect. We would definitely visit this resort in the future.

Room Tip: You should request ocean view, if you want a view of the water. The palm trees and beach are beautiful. Rooms are spacious and comfortable.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 17 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

After reading negative reviews about just about every resort in Riviera Maya and Cancun, I set my expectations in the mid range. I was pleasantly surprised what a wonderful resort this was! My family is of 3 generations and we all loved our experience at Dreams Puerto Adventuras!
The rooms were spacious, beautifully decorated, comfortable and immaculate! The beach was beautiful and the water was crystal clear. The staff was friendly and accommodating. The entertainment was enjoyable.
The biggest surprise was how good the food was. This was the fourth resort in the area that my children had visited and they warned us that in each of those resorts, the food was not at all good. The food at Dreams was very good, especially the Italian restaurant, the seafood restaurant and the sushi restaurant.
The only complaint we had is with the alcoholic beverages. They did stock premium brands but there is little doubt that they were watered down.
We had a fabulous week and this was a great choice for our family!

Stayed: July 2014, travelled with family
Review collected in partnership with this hotel
1  Thank 2014CK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 17 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

This was a fabulous family resort! After having stayed at larger resorts in the past, this was a perfect place for a family. We loved having the swim with the dolphins/manatees on site (dolphin swim was much better than the one we did in Downtown Cancun); the snorkel excursion took off within the village. The plumbing needs to be updated some (the shower/tub would leak to the floor). I also liked not having the rowdy crowd at the pool all afternoon with the loud party music. The evening activities were family oriented…with movies on the beach. Since it's a smaller resort, usually there wasn't an issue finding chairs at the pool or the beach…there were usually chairs under huts on the beach as well. The sofa bed was not comfortable for our son, but had a roll-away bed brought in for him and he was fine, and there was still plenty of room in our suite. I would highly recommend!

Room Tip: The rooms on floors 4 and above can have ocean view; the family rooms with double beds are larger. Have the maintenance department adjust the air conditioning (they can adjust it pretty low).
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
2  Thank TayRay73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 17 July 2014

Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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