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“Fantastico”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
toronto
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fantastico”
5 of 5 bubbles Reviewed 21 April 2009

We spent the first week of april 2009 at this resort, (my wife and I) , ill start with the weather, sunny and over 30 degrees every single day, the people were excellent, so friendly and nice,we loved the food and there was plenty of it. Loved the Sea Side Grill especially the Peruvian Ceviche, Sushi was great, and so were Oceana (seafood) the Mexican and the Italian restaurants. It was the best vacation we've ever had. mind you we went to relax and to get away from this never ending winter in Barrie, Ontario. The bartenders were so nice, especially the ones by the adult pool, they will come around to ask if we needed drinks and bring them right to us while we were suntanning; take a walk to swim with the dolphins, or ride a bike, available through the activities team. Beach was nice. the rooms were big and the bathrooms bigger than normal. we had a view of the marina, with a nice terrace(main floor) workers try very hard to make sure your stay is nice and safe, so please tip whenever you can ,they dont make a lot of money, we would recommend this hotel 100%, thanks again Dreams Puerto Aventuras for a wonderful vacation, we would go back in a heartbeat. Great place for families too.

  • Stayed April 2009, travelled as a couple
    • Value
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Helpful?
5 Thank TorontoBarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Maryland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 18 April 2009

My wife and I went another couple for our 10 yr. anniversary. We left the kids behind and overall had a good time. We knew there would be some issues, but got a great price and just wanted to get away, so I make my comments having read EVERY post on here prior to leaving. Therefore, please know my review is made with as much objectivity and honesty as possible to give you a true feel for our experience. Basically, Its a clean and nice resort that tries to be luxury but falls short. Its very familiy friendly, but was also pleasant for couples.... either can be happy here. BUT, you need to be prepared for teh fact that its small and has a few issues. If you can get a great bargain its a decent place, if you pay full price, you will be disappointed.

Pros: friendly staff (albeit clueless most of the time), very clean rooms and resort, decent food, good alcohol selection and drinks, adult pool, nice activities for kids.

Cons: Service (they try, but have no clue what that really means). Small size and few choices of things to do for couples (no real nightlife). After 3 days, your bored. spa is overpriced compared to U.S. spas. VERY far from airport.

This resort should be a 4-5 "apple". If they improve the service and add a few more amenities, it could be better. Also, do NOT get the "preferred" package, its a rip-off. Basically you get nothing extra and quite frankly anyone can walk into the "lounge" (consists of 4 chairs and a bar) and have a drink. We were very upset with teh fact that we paid extra for nothing additional. BTW, trip to Playa for shopping and dinner is fun.

  • Stayed April 2009, travelled as a couple
    • Value
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Helpful?
2 Thank AnnapolisCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 April 2009

My fiancé and our 2 best friends who are newlyweds decided to take a trip to Mexico and were blown away by the amazing experience we had. The best part was the constant confirmation that we were staying at a 5 star hotel. From the service to the accommodations and the quality of the food we just could not get enough. The staff was unbelievably sweet and attentive. They were focused on us and never gave us the "be back in 5 minutes with a solution" answer; they truly took care of us and our requests. They gave us warm smiles and loved that we remembered their names and tried to greet them in Spanish when we saw them.
The resort offered a very relaxing atmosphere, everything was spotless and new. The ambiance was beautiful in all 5 restaurants. The buffet offered all of the best food - including different kinds breads, smoked salmon, fresh salads, and exotic fruits. The restaurants were my favourite part of the whole vacation - the food is like nothing I have ever tasted - the quality of the ingredients used and the service were first class. We never had to wait or could even come up with one complaint.
The beach is rocky so remember to bring beach shoes that cost $7.00 at Canadian Tire but would make such a difference to your vacation.
You can really enjoy all of the non-motor sports offered and you don't have to wait for them. Everything is accessible at all times.
The disco bar and the DJ were amazing - the bartender had serious skills!
You can go shopping in the Puerto Aventuras area and take long walks around the resort which is a safe and very private huge area.
You can see the dolphins and seals in the marina within walking distance.
Don't forget that you can bargain when you want to buy souvenirs and you should take advantage of visiting some tourist spots around like Tolum (beautiful ruins and paradise beach).

  • Stayed March 2009, travelled with friends
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Helpful?
7 Thank jlo_mississauga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South East
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 April 2009

I want to first start by saying this vacation was wonderful we have been to Dreams in Los Cabos and this Dreams was on the mark! This hotel is first class in service. We never received poor service for the five days (April 5- 9) we were there. In fact, people like David at Oceana and the bar service on the preferred club was top notch. Remember to tip and show them you appreciate them. Upon arrival my family was greeted by Jesus who thanked my family for selected their resort. We received champagne and my children were given Shirley Temples. We later arrived to our room which was cleaned daily. I appreciated that the floors were moped everyday. This was great because of the sand brought in from the beach would have drove me crazy. My kids enjoyed room service and the shows. My daughter is still talking about the ‘bowling ball’.
The activities were great. If you wanted peace and quite you could have that. If you wanted crazy pool tricks, you could get that too. I enjoyed the beach and kayaking. I really loved the kayaking. I enjoyed Portofino they had really good food. The almond dessert was my favorite. My son loved the fish tacos from the Seaside Grill.
I have to take time to rave about the Explorers Club. The ladies at the club were the best. My six year old child loved all the activities and wanted to eat dinner with her new friends on several occasions throughout the week. I was surprised how much they all loved doing their jobs.
I can only tell you good things about this resort. I would also suggest a trip to Tulum. While there check out the ruins and wear a bathing suit for the great beaches. A cab ride there was about 30 minutes and ran about $25 for the four of us each way. Remember your dreams bottled water. The reef at Dreams was perfect for snorkeling. When you are here you seem to forget about work and the stresses at home. It is a vacation.. I will remember.

  • Stayed April 2009, travelled with family
    • Value
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Helpful?
8 Thank savie22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 12 April 2009

We went the first week of January. The weather was not that great but that is not the Hotels fault.
The hotel itself is small compared to some of the mega resorts. We stayed on the 6th floor which is part of the "preferred package" which gets you a better bar selection and a little area with snacks and such. We spent a lot of evenings here after dinner.
The beach itself is rather small and is rocky in some spots but the water was clear and very good for snorkeling. There was also a little snorkeling pond on the back side of the hotel that was very cool.

The main bars in the hotel are by the beach and all access pool. Most people could find a drink they were looking for. Corona and Pacifico were the beers available.
Also Bud Lite in a can.
We ate at all the restaurants at 1 ppoint and they were all ok. Nothing special but we disliked the Italian the most. It just wasnt very good.

The thing that made this trip special was not the hotel but the staff. They were what made the trip. Everyone was very helpful and friendly and went out of their way to make each guest feel welcome.

  • Stayed January 2009, travelled as a couple
    • Value
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Helpful?
2 Thank piemur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamilton
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 April 2009

We were at this resort in March 2002 and it was the Oasis Puerto Adventuras. What a change in 7 years. I will make this short. Everything was new and clean, room was large, bed comfy, service was excellent, food was sometimes cold but always good, beach was small, a little rocky but had large waves and required water shoes for the rocky areas, stood and watched fish circle us, entertainment was short ( 45 to 60 minutes) and started promptly at 8:30. Very nice indoor theatre that they also use to show movies later at night. Audience participation for the hypnotist and illusionist only and none of those audience shows you get at other resorts. All 5 shows we saw we enjoyed. Mainly Americans and canadians. We are both retired and were given a room on the main floor overlooking the family pool. It was more suited to a family with children. However after 9:30 it is very quiet. It had many families with children of all ages. I understand it was also spring break in some states. Not a place for young partiers. We would return again but we won't wait 7 years this time. Only negative was the long ride from the airport and the lack of a Canadian Tv station which we suggested on their questionnaire at check out.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
7 Thank judeeHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Columbia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 April 2009

Went to Dreams for a family wedding and couldn't have been treated any better! Stayed from March 28 until April 4, 2009. Fairly long bus ride from Cancun, but not too bad, 1 and a half hours. Check in was a breeze, bellboy was very efficient, and we were offered refreshments as soon as we arrived. We booked a deluxe garden view room, but were given a deluxe Ocean view room instead. Very comfortable king bed, walk in shower which we loved, double sinks in the bath, and a great eastern view of the ocean and sunrise. The kid's pool was just below us ( we were on the 3rd floor ) but 3 of our grandkids were there, so it was a pleasure to watch them from our balcony. If you don't like the noise of kids playing, this probably isn't the resort for you.

We liked all the restaurants, although by the end of the week, we could have used a little more variety. Service in all the restaurants was top notch. Everyone at the resort went out of their way to make our visit a great one! Our room was beautiful and cleaned daily, fridge was always stocked, and 24 hour room service brought us whatever we wanted in record time. The weather was hot all week, around 32 degrees celsius, but there was always a nice breeze off the water and the air conditioning in the room was ice cold.

Overall we couldn't have been more pleased with all aspects of our trip. We just didn't run into any of the problems that some other reviewers had. It was our first trip to Mexico, and I would absoloutely recommend this resort to anyone travelling with children or grandchildren.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank philco99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Property: Dreams Puerto Aventuras Resort & Spa
Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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