Since I do not have time to write a BOOK...let me just warn you that this resort is somewhat of a joke! I am not even sure where to start, but our overall experience was not good, When we got there (13 of us) they had our reservations all messed up. The service from MOST of the staff was not good at all, They do not have staff waiting on you by the pool which was a first for us. They were also understaffed and very slow at the pool and swim up bar.
The food was OK....but not great by any means!
The resort is also very big so you have to walk a lot (which isn't a bad thing if you want to get in a lil exercise).
The massages were below average.
We were told we would have 2 terraces in our family suite and we did NOT!
I do NOT recommend this resort or any of them that are part of this Barcelo. Everyone we talked to while we were there had very similar, if not worse, experiences!
The best part of the trip was they did have great ice cream in the outside buffets for lunch :) That's when the machine was working!
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- Also Known As:
- Barcelo Maya Colonial Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Colonial
- Barcelo Maya Colonial Beach Resort
- Barcelo Maya Caribe & Beach Resort
- Barcelo Maya Tropical & Colonial Beach
- Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras