I will keep this review short and to the point. We stayed at the Colonial from Feb.23 to Mar 1 -travelled via Air Transat and stayed in a "regular" deluxe room. Check in was long due to the receptionist having to explain multiple items on the map but it was good info so no big deal. Rooms were ready upon arrival @ 1400 -great! Overall the room was kept clean throughout the week with only 1 issue that required a call & visit to the front desk. The maid had removed all the towels and robes but they were replaced by the time we returned from dinner. Turn down service was inconsistent -only happened 3 of our 7 nights. The towel game is definitely played here with towels on chairs as early as 0530 -I saw this when we would head out for our morning run -so you either join them or take your chances. Lots of chairs at the beach but no shade so the chairs under the shaded pool areas were premium with people saving them and not showing up for the bulk of the day if at all.
Food was really good and flavorful and the wait staff were attentive providing drink refills in a timely manner. The one downside was the reservation system. Although you are guaranteed 4 with Transat -you will be lucky to get them before 2130 or 2200 -we tried as soon as we had been checked in. We lucked out and got 3 at good times - 1 being due to a cancellation but then we arrived at the restaurant and were told that WE had cancelled. The head gal at the restaurant was really good though and got us a table within 20 minutes of the original time.
Overall the resort is clean, food is good at all the restaurants -including the buffet, service is good, beverages are not watered down and the sun was warm. Go and enjoy this moderately priced resort. PS -the beds are hard and you will walk a lot!
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- Also Known As:
- Barcelo Maya Colonial Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Colonial
- Barcelo Maya Colonial Beach Resort
- Barcelo Maya Caribe & Beach Resort
- Barcelo Maya Tropical & Colonial Beach
- Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras