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Barcelo Maya Colonial
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Reviews (6,734)
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4,278
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2,432 - 2,437 of 6,734 reviews
Reviewed 19 January 2014

I have been to Barcelo Caribe/Colonial 3 times and returned again on Jan 10th for 9 days to find they now have 5 dolphins in a shallow backyard size pool . For A fee you can "interact" with these beautiful creatures who have absolutely no shade (dolphins sunburn very easily) and the skin is wearing off on their snouts from giving people " the thrill" of being pushed out of the water by the dolphins pushing their feet ! I will never support any Barcelo resort of any kind. Shame on you Barcelo for supporting cruelty to such beautiful mammals !!

Stayed: January 2014, travelled with family
28  Thank dollykeener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 24 July 2014

Dear guest,
Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay.
We regret to know your comments about the dolphinarium and let us comment that the Company we are working with, is totally certificated to the proper care of the dolphins. Your comments will help us to continue working on our commitment to continuous improvement and quality standards.
Best regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

1. you pay $15/day for wifi and it's not that fast (what a shame)
2. beds, sheets, pillow smell like been used by few thousand people. basically nasty BO
3. buffet is not bad at all.
4. the beach! watch out for the kids and yourself.. it's really rocky
5. cappuccino machine was broken for 4 days straight @ the bar
6. mattress been so old had a spring popped out in the middle

Room Tip: choose 3rd for quieter sleep
  • Stayed: January 2014, travelled as a couple
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2  Thank Nada J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 27 July 2014

Dear guest,

First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel.
Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host.
We regret any inconvenience during your stay and it will be a pleasure to show you the real service on your next visit.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

Just returned on January 15 th. Had a wonderful vacation with kids and grand kids. This is a big place with lots to do. We scuba, swam with dolphins, ocean and beach. Rocky getting in the ocean. Staff were very attentive, grounds were well kept, clean accommodations. I would return and recommend.

Room Tip: Ask for an upper floor. Our first room was ground level and musty. They quickly relocated us and we were very pleased to be on second floor. There are elevators.
  • Stayed: January 2014, travelled with family
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2  Thank Carolyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 27 July 2014

Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising services, restaurants and fun for all ages that Barceló Hotels is preparing for you!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

I went in November, to celebrate my 1 year old's and my birthday. The room was very good, and we had more beer and liquor and soft drinks than we could drink. The buffet was good (I really like Mexican food, so we enjoyed it). The a la carte restaurants were OK, except for the Japanese one, which was very good. Overall, the resort was in great condition, very clean and the service was great.
My only negative point was the beach. It was very clean, but the sand was very shallow, and many rocks got through it. Getting into the ocean was also difficult, due to the many rocks on the bottom on the ocean. I hurt my feet many times getting into the ocean, unfortunately. We tried many entry points and finally found one that was OK, but it required lots of concentration to stay on the less rocky path! Other parts of the ocean that were less rocky has lots of algae, so that was not very appealing either. Their pools are great though.

  • Stayed: November 2013, travelled with family
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3  Thank A V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 27 July 2014

Dear guest,
It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction.
We are very happy to know you enjoyed the services. Thank you very much for visiting this paradise and we hope to see you again in a near future.
Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

I stayed for 10 days from Dec 30th through Jan 8th with my wife and 2 yr old. This is our second trip to Riviera Maya in 6 months. We stayed at Iberostar in May. I don't know why people are raving so much about this place. They probably never stayed at other places. Everything was much better at Iberostar: premises, beach, food, pools. Don't get me wrong - this is a good resort, I have no real complains, but not as good as Iberostar. Special thanks to Michelle at the front desk - she switched our room at our request because our original room was very close to theater and it was too noisy when they had shows there. Food was OK, but once again, not as much variety as at Iberostar. Beach was very rocky - there was approximately 10' or so wide of rock free area where all people would swim. Another complain is about the water in the pool - it was very cold and sometimes staff would put too much chlorine in it. Overall, not bad, but I wouldn't give it 5 stars.

Room Tip: Try to get a room on a second or third floor - first floor rooms have an open balcony.
  • Stayed: January 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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6  Thank cool-al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 27 July 2014

Dear Guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction.
We look forward to welcome you back soon.
Best regards!
Barcelo Maya Colonial

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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