We stayed at this resort from May 23-May 30, 2014. We (me, my husband, 2.5 year old son and 9 month old daughter) travelled with my in-laws and another couple with a 2.5 year old daughter. I should start by saying that we have been to 3 Gran Bahia resorts and we love that chain but wanted to try something different so my review may be a bit biased since in my mind I am always comparing to Gran Bahia.
Check-in wasn`t so bad. Line up wasn`t too long and they had lots of people serving. We got our rooms and confirmed that our room had a king size bed in it since we needed 2 cribs for the kids to fit in there. We get to the room and there are 2 double beds in there in addition to the 2 cribs requested. This made the room very tight. We spoke to reception and they told us that we cannot move that day as they had no rooms but promised a room for the next day. Not very convenient with 2 little ones. The next day they told us the room would be ready at 3. After breakfast we returned to the room to put on our bathing suits and reception called and said the room would be ready for noon instead. So we ended up staying in the room to put everything back in the bags and wait for someone to get our bags and move to the next room. Again, very inconvenient and by the time we were done the kids were hungry so we ended up going to lunch before the beach. So the second day we hardly had any beach time.
Beach and pool: Both were great! You can walk a little bit to Barceló Maya beach resort and the beach area there is quite nice. There are lots of chairs so you will never have to hunt one down like other resorts where people leave their towels on chairs all day. When there are waves at the beach I found them pretty strong making it hard to swim with kids so we would go to the pool instead. The pool at the Colonial resort is huge and has 2 bars. They also have an area for kids which my son absolutely loved! Kids can walk through the area with ease. But parents must supervise as some of the slides are pretty fast and sometimes the bigger kids come down without paying attention and can hit anyone in the way.
Service: For the most part, service was awful. The room change I mentioned above was not an easy task. During meals we constantly had to keep asking for service (for water, coffee, high chair, etc.). There is a desk at the front where you can ask about excursions. I asked about dolphinaris and the man there said there is no show to watch but we can sign up (for a fee of course) to participate in one of the programs. I believed him. I found out the next day that there is a show every day at 11:30AM! I was quite upset that he lied to me especially because my son was very excited to see the dolphins. The lobby bar service is awful. It takes quite a while for them to make a drink. And there was a guy there, who I think was still training, that didn't know how to make cappuccino, although I went there every single day after breakfast and requested it. So I would have to wait till someone else comes and he asks them to make it because he doesn`t know how. Overall, I just didn`t find the staff in direct contact with customers to be very friendly or accommodating. I will state though that Gilberto (a chief in the colonial buffet) was absolutely amazing! My 9 month old daughter always has yoghurt as a snack before bed and I had to request it (they have yoghurt for breakfast but not at dinner and my plan was to take one at breakfast and keep it in the fridge for dinner time but fridge wasn`t working and never got fixed even though we asked multiple times). After a few days of asking, Gilberto picked up on the routine and would bring me the yoghurt for my daughter. He was also very friendly and I chatted with him a few times. It was nice to see a staff member actually smile at you and help you.
Kids area: Excellent! The kids pool was great and well maintained. There was always a lifeguard there all the time. The Barcey kids club was also great. My son went there for 2 activities (I stayed with him as they require a parent to stay with anyone younger than 4 which is completely understandable). He really enjoyed both activities. I found the room to be very very clean. And they have a kids washroom inside with toilets and sinks specifically designed for children and they were clean all the time. There was one night where they had a kids party full of games, prizes and face painting. It was quite fun!
Food: We only did one A La Carte which was the seafood. The food was good but you wait around a lot to be seated and then to order and get your food. It was just not convenient with the kids so we went to the buffet the other 6 nights. They have theme nights for the dinner buffet (Mexican, Italian, seafood, etc). The seafood night was absolutely amazing! Breakfast and lunch were always the same. There wasn`t a lot of variety of food but the quality was definitely good. They have a small section in the corner for kids. The counters are lower there so kids can reach. However, they would only have 5-6 different items there and they don`t have any special plates for kids.
Entertainment: They do water aerobics that gets a lot of people participating which is fun. They also do like a dance lesson by the pool. They have animals that you can take pictures with (like a monkey, a lion and a bird). My son took a pic with the bird and they were quite patient with him until he was able to stay steady for the pic. They have a different show happening every night and my son would look forward to it. The shows are more for adults as it involves aerobics and dance but still appropriate and entertaining for kids to watch. They have a schedule up by the lobby with the activities they do during the day and they have another kids schedule up by the barcey club.
Housekeeping and rooms: Always missing something. So I would have to hunt them down because we`re missing a bath towel or they forgot to put face towels. Not fun with 2 little ones around. The crib mattresses aren`t even mattresses. They can`t be! They are so incredibly thin. They actually have the mattress then a folded towel on top and then the sheets! I`m sure it wasn`t comfortable for the kids. Our bed was not comfortable either. The pillows and mattress are ok but the covers were made of material that I can only describe as plastic.
Overall, we had a good trip. I wouldn`t mind trying the Barceló chain again but I would hope to see an improvement in their customer service.
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- Also Known As:
- Barcelo Maya Colonial Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Colonial
- Barcelo Maya Colonial Beach Resort
- Barcelo Maya Caribe & Beach Resort
- Barcelo Maya Tropical & Colonial Beach
- Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras