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Barcelo Maya Colonial
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Reviews (6,712)
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4,261
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2,275 - 2,280 of 6,712 reviews
Reviewed 21 July 2014

We stayed at the Barcelo Colonial room 6356...

we had a great week...this place is very nice and the folks who work there are friendly and helpful....

we were right next to the construction and it didnt bother us at all....with the door closed to the patio you really could barely hear it....the place is immaculate and well maintained....

the food in the Japanese and Steakhouse was very good....the seafood was okay....just not our thing i guess....

the pools are huge and the swim up bars are great....service by the bartenders was good....

the beach is very nice....a little rocky in front of Colonial but other then that its great....the pier offers good snorkeling with plenty of fish to see....

we were there a week and other then Thursday we did not have any trouble finding a chair under shade next to the pools...

on the beach there was more then enough....this place is huge and there are alot of folks but you never really feel crowded anywhere and its so quiet....

the buffett was very good most days and staff is attentive in there....

the shows are okay.....

rooms are nice except for the bed..too hard for my taste..otherwise more then enough room for the four of us.....

i would go back to this place....it met and exceeded my expectations....

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank eposadas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 23 July 2014

Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising services that Barceló Hotels is preparing for you!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

We had 2 rooms. Rooms were clean and spacious. Great service from everyone.
Had meals at: Santa Fe steakhouse, food is good. Waiter is really pushing you to buy the most expensive wine. Kyoto, japenese. You have to ask at the moment of your reservation to be seated around the japenese chef instead of a regular table. Food is good. Service, they don't care about you... Capri, Italian. Good food and service. The best experience of our family. Buffet for dinner is good. Great selection for breakfast. Lunch close to the pool is good. Selection is almost the same everyday. Bar service is good.

Gym is well equiped. It said on the website that there is a mini-golf, it's close. They are building a new complex where the mini-golf was.

Go swim with the fish at the pier

Stayed: July 2014
2  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 21 July 2014

Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising services that Barceló Hotels is preparing for you!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

The Barcelo maya beach colonial is an excellent resort. My husband and I enjoyed the many amenities offered including kayaking, catamarans, wind surfing, tennis and more. We thank Francisco for his help in teaching us to sail and to wind surf. He demonstrated excellent patience in teaching and was very helpful. The hotel staff was always helpful and friendly. Our room was always cleaned well. Our favourite restaurant was the Mexican restaurant at the Maya Beach section to the resort. It was the quietest and most formal restaurant. Our server Josua was friendly and attentive. We were especially surprised by the treatment we got on our anniversary. We got two glasses of champagne and a special dessert while we were out for dinner. Then when we returned to our hotel room there was a bottle of wine with a heart shaped cake for two. We didn't expect this at all, but really appreciated it.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank sharkleberrypie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 21 July 2014

Dear guest,
It is a pleasure for Barcelo Maya Colonial & Tropical Hotel to review your kindly comments with the staff involved in your entire satisfaction, we can assure you that Francisco, Joshua ant the rest of the staff will be very happy to host you again!

Thank you very much for visiting this paradise and we hope to see you again in a near future.
Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

This was my first time staying at the Barcelo Maya Colonial and I loved it and will be back. Everyone was so nice and helpful. For those people complaining about the rooms or the food-all I have to say is you guys must be crazy. The beds were not hard at all, no humidity whatsoever-the A/C worked perfectly. The food at the buffet was delicious with a wide variety. I loved that every nite for dinner it was a different theme. I went with my 8 year old daughter and we just got back this past monday. She loved it, she got to swim with the dolphins-she did not want to leave. The pools were excellent, the beach was beautiful. Checking in and out was easy-no delays, no waiting. Everyone was always willing to help and if you passed a worker in the corridors they would always greet you. I will be back again next year for sure. Everyone at the buffet was so nice and always checking up on you. I have to say Gustavo Duran was beyond nice-we saw him almost everyday during breakfast and lunch. Such a nice guy, so pleasant. Also a server by the name of Alfredo-who we saw two nites in a row during dinner provided excellent service. Please let them know what an awesome job they did. We stayed at the Guanajuato building-excellent rooms, beautiful building.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Vanessa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 21 July 2014

Dear guest,
Thank you very much for sharing the experience of your stay at Barcelo Maya Colonial Hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services.
It is great to know that all your family enjoyed their stay; also let us comment that Gustavo, Alfredo and the rest of the staff will be very happy to host you again!
We hope to see you soon at Barceló Maya Colonial & Tropical Hotel!
Best regards!
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

This hotel is ok if you travel with your family, it is a family property.
This resort is HUGE , make sure you bring good shoes :)
Rooms are spacious and clean, some noisier than others
Hotel service is pretty standard
Food is standard pretty much in all the resort besides the Palace Deuxe ( you have to pay 5$ extra per plate)- nothing too fancy unless you take the gourmet(seafood my favorite).
And there are nicer beaches on the Riviera Maya -Tulum for example.

My point: don't overpay for this property because is nothing out of the ordinary

  • Stayed: March 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Citoyennedumonde-21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this reviewResponded 17 July 2014

Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial staff involved in your entire satisfaction. Your comments will help us to continue working on our commitment to continuous improvement and quality standards.

Best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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