We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Barcelo Colonial was good - but not great”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Barcelo Maya Colonial
Ranked #5 of 17 Hotels in Puerto Aventuras
joliet,illinois
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Barcelo Colonial was good - but not great”
Reviewed 13 December 2008

Me and my family just returned from the Barcelo Colonial, we stayed there from Dec 5 thru Dec 11, with 2 kids ages 11 and 6.

.

Location: The hotel is approximately 20 minutes from Playa Del Carmen. The trip from the airport took approximately 1 hour and 30 minutes. A couple of stops by Best Day travel at other hotels.

Grounds: The grounds are lovely, well maintained and surrounded by water pools. The hotel has it's own shopping center and the deals are comparable with the deals in Playa Del Carmen. The lobby is beautiful and various statues on the grounds make for great pictures. The hotel has an 18 hole mini golf, bring plenty of bug repellant. You will get eaten alive without it, also during the night.

Room: The hotel is divided into the Caribe which is the lower budget hotel, Colonial/Tropical - Medium budget, and the Palace which is the higher budget. Most rooms do not have a ocean view even for the suites. The rooms were well maintained, kind of small for (4) people. The bathrooms are very nice, except they could use a better vent system. The beds were comfortable. If you get the double beds, they are full beds, so they are small. My son slept on the sofa in the room and was very comfortable. The rooms were acceptable from that standpoint. The mini fridges are stocked daily with water, pop and Modelo. Snacks sometimes.

Weather: It did not rain on our trip. The weather averaged 82 C.

Pools: The swimming pools are huge. Plenty of seating and cabanas, very pretty. However, the pools were very very cold so not that many people were in the pools on most days. However, the kids Barcy Park pool was awesome and kids normally played there.

Beach: The beach is also very huge and surrounded by palm trees. No problem finding sitting. Beware of the some nudity, but not that bad. BEWARE - BRING WATER SHOES - The entrance into the water is very rocky with loose coral. Watch your step throughout because of the loose rocks. Water shoes will work just fine. There is a pier where you can snorkel and feed the fish, very nice.

Services : Services were not that special and I was disappointed. For the pool area, you go and get your own drinks and because of the size of the pools it can be a good walk for a drink. Servers in the restaurants were friendly, but not very attentive and Yes we tipped, but it didn't seem to make a difference. The staff throughout the grounds however always spoke and had a smile on their faces.

Food: The buffets were very disappointing. The food quality was okay, however, it was hit or miss each day. The food was either cold or over cooked, or something from one of the specialty diners. If you can eat at the specialty places do so. The steak house was average, the Japense place was above average, it took awhile because of the presentation, but it was worth it. We enjoyed the Italian place the best. Didn't go to the Mexican or Fish places because they normally were on the lunch and dinner buffet menus. Two different buffet places near the beach and pools, but again the food was cold unless you ordered at the grill and they made it in front of you.

Entertainment: Nightly entertainment at 9:30 was average. I've seen better shows, but it was entertainment. I did not go to the disco. The hotel provides supplement entertainment in the shopping plaza on Mondays, Wednesday and Fridays at 6:30 p.m. which encouraged audience participation and was very fun.

Excursions: Tips - You are close to Xacret and Xel-Ha, taxis may save you a few books. Best Day Travel quoted a Tulum express package at $79 per person for a 4 hour excursion. I booked it thru the hotel for $38 per person, so shop around.

Overall Assessment: My family and I have traveled several times to the Riviera Maya. The hotel of similar quality was the the Catalonia in Puerto Adventuras. If the Catalonia had better rooms and better beds it would be a 5 - Star Hotel. I would agree with the assement of this Hotel as 3.5 star rating. It was not great, but it was not bad. It was average. I was hoping for more, but we had a good time. However, for a vacation you want a great time.

  • Liked — Read Review
  • Disliked — Read Review
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank madmantt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 5 October 2016
Dear GUest:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us.
I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer.
I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve.
We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience.

Best Regards,
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,639 reviews from our community

Traveller rating
    3,602
    1,358
    403
    162
    114
See reviews for
2,499
1,740
77
143
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (746)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Boston, MA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 December 2008

We very much enjoyed our vacation at the Barcelo Colonial Beach. Everything that you read is right on - the restaurants are quite enjoyable, the buffet has great variety (omelette station and lots of fresh fruit were a great way to start my day), and the snack bars/grills are acceptable (if you really need to eat when the buffets/ restaurants are not open). We enjoyed the pools for our 2.5 year old (he loved the slides) and the beach was perfect as well. We played Mini-Golf every morning (the girl running the mini-golf was one of the friendliest people we have ever met)...bring bug spray for the mini golf.
We loved the theatre shows. they start at 9:30 which was a little late for our 2.5 year old, but we just put him in his jammies and brought a blanket from the room to wrap him in - he was usually asleep by 9:45 - beware the theatre is very loud. Our only complaint about the hotel was the noise from the theatre. The first room we were in was about 25 yards from the theatre. This was terrible for trying to get our son to sleep the first night (or any light sleeper). We moved to the other side of the hotel away from the theatre on the 2nd day and all was fine. We suggest if you are staying with little ones or light sleepers you make sure you get a room away from the theatre. Our son really enjoyed the nightly kids Mini Disco that happened every night at the theatre stage at about 8 PM - they gave balloons to the kids and let them play on stage for a while until one of the staff members would start a dancing event with the kids which lasted right until the theatre show. The shows were exceptional for an all-inclusive - don't miss Pre-Spanish Mexico or the Broadway night - you will not be disappointed.
Japanese restaurant was as good as any Benihana show - great food, great show!

  • Liked — Staff is very friends & Theatre shows were quite enjoyable
  • Disliked — Theatre shows - exceptionally loud
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wendy-JoeSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 5 October 2016
Dear Guest:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us.
I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer.
I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve.
We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience.

Best Regards,
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshireengland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 December 2008

What a place. We have travelled to mayan riviera four times and this by far was the best five star hotel. After being delayed for 23 hours on a 10 hour flight we were delighted to be at such a lovely hotel that the delay was a distant memory. The pools,rooms service and cleanliness were superb. We were never left long before being served and had a multitude of smiling servers at our disposal. Just by being friendly and courteous you will get a good response. The only bad thing in the whole holiday was the seafood restaurant, it took your order then left each course to go cold before serving them. This meant the soup,appetiser and main course was cold. We declined this option on our second week. In contrast, the japanese restaurant was out of this world, the surf and turf, fried rice and vegetables were delicious. Tipping was completely at your discretion and when we didint tip, received no drop in service. Our concierge was well placed down the corridor to deal with any query we had. Take a collectivo for 2 dollars outside the hotel to acumal and swim with the turtles. This was easily our best day. We hope to return next year with our family. Thankyou Barcelo for a wonderful stay. After all that champagne, wine, lobster and steak we need a diet before we visit again.

  • Liked — food quality and location
  • Disliked — the cold food in the seafood restaurant
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank perfectweekends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 2 October 2016
Dear Guest,

Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon.

Best Regards.

La Gerencia
Barceló Maya Colonial
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
montréal
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 December 2008

We stayed at the Barcelo Colonial in mid November. We enjoyed our time there. We were lucky and had hot and sunny weather. The hotel, our room and the staff were all nice. Read below for details.

Transportation to the hotel: You have to walk out of the airport to meet your representative and be assign to your bus. Don’t be fooled by the Time-share sellers and other touts that will say anything to do they sales pitch. Just ignore them and walk straight out. The ride to the hotel takes about an hour. It all depends how many hotels you have to stop to before getting to yours. There was also a lot of construction going on so expect some delays. From the airport to the hotel we got a moldy and smelly bus but on the way back it was ok.

Check-in: We were quickly checked in. We had a prestige class, which gave us a priority check in, but it doesn’t mean much if everybody has the same status… Nonetheless everything went smoothly and quickly. While waiting we were all served a welcome drink. The front desk staff was friendly and helpful.

À la carte restaurants: When we checked in we were given 5 tickets (instead of 4). Our suggestion would be to make your reservation with the concierge next to the front desk right away to get the restaurant and time you want. The dress code is lax. As long as you don’t wear shorts or beachwear you’re ok. You can wear jeans and you don’t have to wear collared shirt and closed shoes. Be aware that some people will dress up and go all out. We enjoyed the Italian, the steakhouse and the seafood restaurant. Having been to Japanese chef shows one to many times we opted for the Thai part of the restaurant. It was very average. The last restaurant we went to was the Mexican. It’s located next to the beach and doesn’t have a dress code. The food was bad. Very bad. We definitely enjoyed the buffet way more than this one. The service was good but that’s it. In any à la carte, be sure to ask for the Mayan coffee. It’s sooooooooo good.

Food: The buffet is what it is. Don’t expect anything great. We always managed to find something we liked. The variety wasn’t great but it was ok. If you’re willing to wait a bit, you can get made to order omelets, pasta, meat/fish fresh of the grill… The service at the buffet is not so good and inconsistent. Expect to have to go get your own drink, missing fork… depending on the staff in your section and your patience (or desperate need for morning coffee…). Since we had 5 à la carte, we mostly went for breakfast. For lunch we usually went to the Mariachi grill (serves as the Mexican restaurant at night) by the beach. The food was way better at lunch and you could sample Mexican food, burgers fresh of the grill, self-serve ice cream… You can also get water bottles to bring to the beach from the central bar.

Drinks: The drinks were a bit inconsistent. It all depends where you get it, who does it and what is their personal take on any particular drink. We enjoyed the daiquiris. The official beer on site is Corona. Expect to be charged for top shelf name brand.

Room: We had a room on the second floor with a king size bed, a sofa and a direct view on the kid’s water park. The room was nice and very clean. The bathroom had a separate tub and walk in shower. The bed was a bit lumpy but after a day in the sun, we slept well. The AC worked fine and had an electronic control that made it easy to adjust to our personal preference. The room also came with a balcony and a pull out rack to dry your clothes. Anything you put out to dry will take about 1 day. Expect anything you leave out for the night to be very humid the next morning. Dry your clothes during the day. All outlets, the TV, air dryer, safe worked fine.

Minibar: The room minibar is restocked daily. You can leave a note and tip in it especially if you have special request. Initially you get nuts, wafer chocolate, orange juice, Coke, Diet Coke, Sprite, Fanta, beer, mineral water and purified water. You can ask to get more of this and less of that and they will oblige for the rest of your stay. We always stocked up for the beach from it (one less trip to the bar).

Ground: the grounds are very beautiful and very well maintained. Every night at nightfall they spray for mosquito. We didn’t use bug spray and only got bit 2 or 3 times. There is a lot of wildlife on the resort i.e. iguana, birds, frogs… If you walk around you’ll notice information panel along the path on the different wild life of the area. There are also a lot of decorations, statues that reference the local historic culture. The resort is very big and didn’t feel crowded. The walking distances were very acceptable for the size of the place. We always seemed to find shortcut path everywhere.

Beach: The beach was very nice with palm tree everywhere. There are no palapas but we preferred the charm of being under a tree and moving with the sun. Getting in the shade was not an issue. The sand was fine and never too hot. There are a lot of coral patches in the water. There are easy to spot and avoid. We mostly went to the Caribe/Maya beach (the hotel has 3 sections: Palace, Colonial/Tropical and Caribe/Beach with each a separate beach). It was larger and a lot less crowded since this part of the hotel was in renovation while we were there. The water was warm and full of curious little fishes. If the sea is agitated you can get a lot of algae floating in the water. It’s not has nice as other Caribbean countries we have been but we enjoyed the fact that you can snorkel right of the beach.

Pool: The pools are very nice and super clean. There are plenty of chairs and Hammocks. Getting in the shade is a bit trickier. Some have animation and activities and other are quieter. The kid pool looked like a lot of fun. There are different size slides, waterfall and shallow water. It closed at sun down.

Day activities: There are a lot of activities you can do here. We mostly snorkeled. You can use the resort’s equipment free for an hour but we strongly suggest bringing your own. It’s not expensive and worth every penny plus you’re not on the timer. Around the dock there is a lot of fish but if you go exploring the different coral patch you can have a more extensive experience. We saw turtles, 3 different kind of rays, curious squids, colorful coral and all size/shape/color fishes (some quite big). It’s a cool experience to be moving from on coral patch to the next and suddenly realize that there’s this huge turtle swimming right next to you.

Life outside the resort: We are not big on group activities and decided to go our own way. It was easy and usually less expensive than the tours. You have to take a taxi but if you’re many people it becomes really cheap. We enjoyed that all taxi have fixed rates which makes bargaining/overcharging not an issue. Once you get to any site, you can always get a guide. You can also rent a car but with all the construction we avoided this option. Research the different options and prices from home. It will make your tour decisions easier.

Money and tip: We found it easier to deal in pesos. We got some at home and then just used the atm on the resort for the rest. They do accept US cash but apply an exchange rate and will sometime say they don’t have change for it. For tips we also preferred pesos. Do tip the staff. The amount is really up to what you are comfortable giving but I’m sure they appreciate it. You can get smaller bills at the reception or from the bellboys.

Shopping: The resort has small stores in the reception and a mini shopping mall just outside the Colonial reception. The prices aren’t that good. If you plan to go outside the resort, wait to see what you can get there. And trust me there will be touts almost everywhere. We got better prices outside the resort. Be ready to bargain hard. State a fair price you’re willing to pay and be ready to walk away if you feel overcharged. Remember that you can always get the same thing at another stall. For alcohol, we suggest waiting at the airport. The prices were much lower and you can take it in the plane thus avoiding the not so pleasant accidental tequila smell all over your stuff.

The good: the snorkeling, the palm tree lined beach, the friendly staff.

The bad: the dolphin park they are building. I definitely prefer to go see the dolphin in their natural habitat than this.

And the ugly: The hotel has a big convention center. In the middle of our stay, they had a convention of 600 Mexican food industry reps. For those few days the hotel and beach went from wonderful to hectic and crowded. The buffet became a very perilous experience as all 600 would arrive at the same time to eat and would fight (literally) to get to the food first. These people didn’t pay to stay at the hotel and their behavior was far from pleasant. Not the hotel’s fault. Even the staff made bad comments on these people. Check ahead before you reserve.

  • Liked — Cleanest. Friendly Staff.
  • Disliked — Service
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank lowai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 4 October 2016
Dear Lowai:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
We accommodate many guests each day and we strive to make their stay a satisfying one.
We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 30 November 2008

My husband (42), myself (39), and our two daughters (14) and (10), had an 8 day stay in late October early November. We had a wonderful time. Here goes the long winded, but hopefully helpful review.

Reservations: Booked thru GOGO travel via a local travel agent…all went smooth.

Flight/Arrival/Departure: Flew Continental…our first time on a connecting flight in ages. We chose this option to save about $500, but it cost us six hrs of time. Continental had no tv and adequate service. The layover going was 1 hr and returning nearly 3. Yuck! No delays and all of our luggage was present and accounted for.

Hotel Transportation: We pre-booked Olympus for our transportation to the hotel. Look for the orange shirts and blue pants…DO NOT stop for any other persons except your transport. We…once again…were sidetracked by some timeshare jerk who asked who we were looking for…even though we knew better than to stop…we told them Olympus and they said yes yes they were Olympus and they would help us (this group had no name on their shirts and were near the exit on the left as you go outside)…well guess what…they lied and of course weren’t. After a couple of minutes we managed to get away from them…low and behold guess who was just outside, several feet from the door. Our orange and blue dressed Olympus people, with Olympus on their shirts. We only had to wait about 10 minutes to depart for the hotel. It took almost two long …oh so long hours to get to the hotel. They had 3 other couples to drop off also…and their hotels were way the heck off the main highway. That alone added the extra 45 or so minutes to the journey. They were right on time to pick us up from the hotel for our departure. Only 1 other couple to pick up after us and it took an hour and fifteen minutes this time. We tipped the driver $1/bag and $2 for the drive each way…our preference…not a requirement. Next time we will probably not stay so far from Cancun. The drive is a little far.

Check-in: We were promptly checked in…no delays. We were all served our welcome drinks within 5 minutes of arriving. Alma and Erika (at the front desk) helped us several times over our stay and were very helpful

Weather: We chose this time of the year to go as it is a little less expensive and we have been to the northern part of the Mayan Riviera before. The last time we came it was sunny and very warm every day except for one afternoon when it sprinkled for about ½ hour. This time it rained almost daily for over an hour or so. Most of the time it was just a sprinkling but a couple days a downpour. It was overcast most mornings until 10 or 11am then it would clear to partly cloudy for the rest of the day. This did not ruin any of our excursions or pool or beach activities. It didn’t lightening or cool off much. Overall it was still sunny, warm and generally lovely weather, but a little dissappointing.

Rooms: We first checked into a 3rd floor room on the Northwest side of the Jalisco Bldg…btw I had requested a 3rd floor room. I requested the 3rd floor as some of the reviews stated they had problems with mold and bugs on ground level. The views were of the tennis court and main lobby building. After realizing we’d like to be closer to the beach we requested to be moved. They did move us to a ground floor room on the Southwest side of the Guanajuato Bldg the next day at 3pm. This was a view of gardens. This wasn’t a lot closer, but it was better. I was tentative, but optimistic about being on the ground level. We did not have any mold, bug or critter problems at all! The rooms did tend to smell a little musty/moldy but that’s the tropics. We had the same issue with smell in some hotels in California and Florida…just for comparison sake. The room (2 double beds and couch) was nice. Nothing spectacular. It did seem clean enough…no moldy bathrooms, nothing gross under the beds, clean sheets, etc. Housekeeping did a fine job. We had turn down service every day but one…but we were in our room early that night. We had housekeeping put sheets on the couch for us (the back cushions come off), so that one of our daughters could sleep there. It took two calls to get that done. We tipped $5/day…again our preference. We left $1 (in the fridge) for the attendant who stocked it. We mostly wanted water. They stock mineral and purified water and coke, sprite, fanta, beer, juice, candy and nuts. We left a note the first day to only leave purified water and that is exactly what we got, plus more candy and nuts. We had several issues with the outlets. The first day our daughter was using her hair dryer out in the bedroom and the outlet stopped working along with two lamps and the bathroom outlet. We first thought it was going to be a huge issue! It wasn’t. I went to the front desk (Alma) and she sent someone to fix it. Turns out it was just a breaker switch. Well after they showed my hubby what it was, he could flip the switch in the closet on his own. Somehow we managed to trip the breaker at least once daily. Oh and the hotel hair dryer was not working either, and they fixed it within a few hours. The beds were pretty firm…but after a long day in the sun we seemed to go to sleep pretty good anyway. The noise from the hallway seemed a little loud around 10:30 – 11:00pm. This is when the shows get over. But again…when you’re tired you seem to notice it less, and I say we noticed it it did not bother us.

Food: We are not food connoisseurs. We don’t have to have fancy gourmet food to appease us. The hotel’s main buffet food was good, but not exceptional. It depended on what you ate. You go in the door and the hostess seats you. Your waiter would come and take your drink order and bring you drinks. Then you would get up and get your food. Service at the main buffet was less than average. Sometimes we would get a waiter to come take our drink order and sometimes not. Not that we really cared, but I think that is what they are supposed to do, and when they are standing three feet from you putting silverware on the next table you would think they would ask. But, as we read and were told…everyone is on Mexican time. Slow. lol We mostly ate at the main buffet for breakfast and dinner, when we didn’t eat at a specialty restaurant. For lunch we mostly ate at the Palmeras Grill. Service there seemed better. The buffet, even though some food choices changed daily, it did begin to get a little boring. We still ate and ate though!

Restaurants: Make your reservations as soon as you’ve checked in. We did and got every restaurant and time we wanted. Be prepared ahead of time with your choices for a fast turnaround. We received five dinner tickets even though I thought we were only to receive four. We only used tickets for three nights. My husband wasn’t big on donning long pants, a collared shirt, and closed toe shoes for dinner when it felt like a 100 degrees out! Turned out that he didn’t need to wear long pants, etc to the Mexican restaurant, but we didn’t know that until we were there.

Mexican – The Mariachi - The food was average and the service was very good. They put sombreros on you before your desert and will take your picture, so take your camera!

Japanese – Bali Ha – The food was great and so was the service. We sat with four other people. My picky teenage daughter ordered the swordfish (faint) and loved it! The chef’s show was great! He flipped, well tried to flip, broccoli into everyone’s mouth. Only three of eight caught it though, including my youngest girl. We all enjoyed this restaurant the best.

Italian – Capri- The food was good. My husband really liked it. My kids not so much, they don’t care for Italian…they wanted to go to the steak restaurant instead.

Pools: We all loved the pools! Pretty clean, huge and pretty! I did notice a few bugs, plant stems, etc. along the bottom of the pool, but nothing different than I might notice in my local pool. We did not find the water temp to be uncomfortable at all. When you first get in it if feels a little cool, but you adjust in just a few seconds. My 14yo was not allowed to use the Barcy water park. She was a little disappointed. It’s supposed to be for 12 and under. The lifeguards watched that pretty close…to bad. We had absolutely no problem finding loungers or hammock. There were plenty that were empty. We also took free scuba diving lessons in the pool. The only thing is it’s really not a lesson more of a demo and then an attempt to sell a scuba diving tour. We were lucky though and they were not pushy and if you’ve never tried it it’s a free and neat experience. The demos only last about 10 – 15 minutes and that includes the time to put on all the garb.

Activities: We saw them doing all kinds of activities like dance lessons, volleyball, pool, lawn chess, pottery painting, etc. It looked like they were all having fun, but we did not make time to do any of that.

Beach: Big and beautiful! Well maintained. The loungers again were abundant. The sand did not feel to hot. We took water shoes because the reviews of rocks. We didn’t use them much at all. We didn’t use the beach down by the Palace, which I was told by people who have been going there for years, has the best snorkeling, so I can’t comment on the beach there. We briefly used the beach down at the Beach/Caribe and was fine, but it seemed that the water in front of their beach was used for watersports…no swimming. There were rocks as you got closer to the pier, and while looking for shells and at the hundreds of small snails and crabs by the pier we wore the water shoes. We took our own snorkel gear. We snorkeled off the pier and it was relaxing. We were at first a little confused as to where we could snorkel as there is roped off areas near the pier. But if you walk down the pier to the end and go down the ladder that whole area that is roped off is for snorkeling use (north side). We saw a lot of different fish, stingray and a small shark…yes a shark…not while snorkeling though. The opposite side of the pier (south side) is for water sports so no snorkeling there. We did use the kayaks and the water bikes. We didn’t use the catamarans because you need to go through a little class they give once a day and we missed that. One other fun thing was there were several green sea turtle nests there. We got to watch them hatch from their nest and help release them on the beach. That was amazing!

Amenities: The towel palapa closes pretty early so if you end up with a wet towel you want to exchange at 5:00 to bad they’re usually already closed. The spa and gym seemed to close a little earlier than their posted hours too. Not a huge deal just a little annoying.

Jaguar Disco/Palenque Theatre:
I think the disco was closed while we were there, as I did not notice any night activity around the building. That was fine by us, as we don’t disco! The shows at the theatre started at 9:30. They performed a different show every night. They are a bit cheesy as stated in other reviews, but we didn’t care. It was something fun to watch for an hour.


Shopping: The hotel had a few gift shops in the lobby. If you purchase from here you have to sign for a charge to your room. There is also a little strip mall, The Plaza, just a few steps from the front of the hotel. There were a lot of shops there. There is also outside venders in the middle of the plaza…a couple of them were a little pushy, but never pay what the item is priced for in the vender area…they do barter! We got a few really good deals. Don’t be afraid to walk away…they may come find you later and offer a better price! A lot of the shops carried the same type souvenirs so don’t buy it at the first shop you see.

Money: We used mostly all American dollars to pay for tips/souvenirs, etc. We took several hundred in ones and fives for this purpose. No one ever seems to have any American change to give back. We learned this the hard way from our last visit. When a 120 peso taxi ride, instead of costing us 12 usd cost us 20 instead…no change…of course. Oh well. We had no problems this time because of having all the small bills. It was a little scary carrying all that cash to Mexico…but once there we just put it in the safe…btw no problems with anything missing in the room. We would probably do this again even though I can understand people being nervous doing this. There is also an ATM in the business section of the lobby and you can use your credit/debit, but it dispenses pesos.

Laundry: Once your bathing suit or clothes are wet…well there wet. We hung items out on the patio racks and they were still wet days later…no joke. The humidity was doing its job I guess. Don’t expect wet things to dry unless you launder them. There is no self laundry. I think the laundry rate was about two or three dollars for one shirt.

Bugs: Bring mosquito repellant. What you read is true. Once it begins to get dark and even during the day…the little critters will bother you like crazy. We went though a whole bottle and a half. But if your protected…it’s not that bad.

Nudity: Expected to see topless ladies, but to our relief we only saw one woman on one day on the beach.

Other Info: The Beach/Caribe part of the hotel was closed while we were there. They were doing renovations. This didn’t bother us. This may have accounted for the good service and empty chairs…initially. But much to our dismay two days before check out a huge and I mean huge Mexican convention checked in. Well I can easily say the service waned, and the beach became crowded. It was still a beautiful vacation but I was thankful for the days prior to convention.

See our reviews of Dolphin Discovery, Jungle Tours, and the Coba, Gran Cenote, Aktun Chen day tour under tripadvisor’s spot for those reviews. If you have any questions you think I can help you with please e-mail me. Enjoy your trip!

  • Liked — Pools and Beach
  • Disliked — Service
  • Stayed September 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank tahataka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 5 October 2016
Dear Guest:
On behalf of our hotel, we would like to thank you for coming to Barcelo Maya Colonial hotel; we also want to thank you for your significant opinion which is very important for us to improve our services and products .

we glad you have a good time during your vacations in our hotel.

we hope to have the privilege and the honor to share with you again soon.

Best Regards.
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal Quebec
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2008

I want to start by saying we have been to the Barcelo Maya Colonial or Tropical Beach 4 times now and have come to respect it as an excellent place. Weather has never let us down and the staff is always friendly and smiling. Last time we went, my wife listed out some improvements she thought they could make such as having houskeeping use a check list to make sure they left the proper amount of sugar, coffee mate etc was available every morning (This after several times of missing at least something for our morning coffee almost every day in previous visits) well they had addressed everything we mentioned in perfect detail and we were surprised by that. Who knew, there is someone reading those suggestion cards.
The grounds were perfect, the services, meals etc etc all perfect. Here are the downs - the beach is still very rocky - I know that is not their fault. When we first started going to Barcelo Maya, we had read that a small tip (Say $1 USD) went a long way, so we brought about $100 USD in $1 bills for each week we intended to stay, and sure enough, we tipped the chamber maid, left a tip in the mini-bar and tipped at the bars and all kinds of special services started happening. I would be asked in front of others at the swim up bar what I wanted, I would receive extra towels, I would receive any chips, peanuts, beer etc i wanted. All was great - that was then - now, even though the bar tenders appreciate the tips, it is as though management has advised them that tippers don't get served faster and on occassion, I even found myself waiting behind non-tippers who had showed up after me. Ah, the tip has lost its magical powersw (no doubt there were complaints from those travelers who don't bring any money when they go to all inclusives). Finally, don't eat at the Mariachi grill for when it acts as the mexican restaurant (as one of the a la carte restaurants at night) - it is fine during the day, but as a mexican restaurant, we were totally unimpressed with the food. Always make sure you do the itialian restaurant it is the best one and very authentic.
Lastly - the 2 hotels Barcelo Maya Beach and Barcelo Maya caribe are both closed for what appears to be a lengthy restauration, so we found ourselves payment more than others because we booked at the Colonial and paid $3,200 all in for 2 people and then bumped into folks who had paid $2,400 for 2 to stay at the Barcelo Maya Beach and were then upgraded to our hotel and had all the same perks as we did.
Still rate it 4.5 on 5 though - we will not go back though, time to try something else - some more variety is required going forward.
TomP
Montreal, Quebec

  • Liked — Staff and grounds and buffet and restaurants
  • Disliked — orepetative music (Disco I think) pounding your head in starting at 10 AM and going on and on
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MexicoBoundGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 5 October 2016
Dear GUest:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us.
I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer.
I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve.
We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience.

Best Regards,
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 25 November 2008

We were two couples looking for a little rest and relaxation and that is just what we found at the Barcelo Colonial. We had originally booked a stay at the Caribe through Apple Vacations but because of the renovations we were upgraded to the Colonial and were not disappointed.
It took a little over an hour to get from the airport to the resort but the ride was fine and the time passed quickly. Check-in was quick except that our rooms weren't ready until 4:00 pm and we arrived at 1:00 pm. So we went to the buffet for lunch and then took a walk through the massive resort. When we finally got our rooms one smelled of cigarettes and the other was musty. It took some persistence but the smoky room was changed and we were told that there were no other rooms available to exchange for the musty one and to check back in a few days. We never did, though. It wasn't worth the trouble to us. The bathrooms were nice, good water temp and pressure and the showers were lovely! Good air conditioning. Housekeeping was good, the rooms were always clean. The grounds are kept well and the whole place was exceptionally clean.
The weather was great the whole week! No rain! A few cloudy periods but we saw a LOT of sun!!!!!!
There didn't seem to be a lot of people staying at this resort while we were there. Maybe it just seemed that way because it is so BIG. It was never a problem finding seating at the buffets or at the pools or the beach. It seemed we had the pool to ourselves a lot of the time. It was tough to find shade on the beach, however, if you continually move your chairs to follow the shade from the trees then you'll be fine. The beach is beautiful but it is a bit rocky in spots so be careful. You can snorkel right off the beach and there is a place to snorkel by the dock to the right where the fish swim right up to you (bring some bread). There is a place to rent jet skis and parasail (which we did) but make sure you get all your time on the jet skis because we paid for half an hour and only got about 20 minutes. They have a lot of activities going on throughout the day so you should never get bored. Get a fake tattoo, paint some ceramics, play billiards and participate in the classes they offer.
The strawberry margaritas were yummy!!!!!!!! The service at the bars is okay. Service at the buffets, not so much. The mariachi grill by the beach is a great place to get some lunch and self-serve ice cream. It doubles as the Mexican a la carte restaurant at night which was not very impressive. The Italian was good and the Thai/Japanese was the best. We recommend the Japanese as they put on quite a production when preparing the meal. My advice, take advantage of the a la carte options as the buffets were less than stellar. This was the one disappointment for me. There wasn't much selection and little variation even though they claim to have 'theme' nights. I wasn't impressed with the quality of the food either. But that's just my opinion........to each their own, right?
The theater offered a show every night at 9:30. The performances were alright, it was entertainment. It does get cool at night so you may want to bring a sweater if you are one to get cold. And beware the mosquitos. They come out early. Also, there are bats flying between the two rooming complexes at this resort so if you're walkig from one to the other........duck!!! lol
There is a shopping plaza right in front of the resort where you can get just about anything. Be sure to see the vendors in the center as they often will have better prices for you.
We went on an excursion, Tulum Xtreme, where you zip-line, rappel down a tower and swim in a cenote (which was FREEZING!!) They give you lunch and then take you to see some ruins. It's a good way to spend a day and the tour guides are good. You also have time to explore and shop on your own. I recommend this tour.
All in all it was a pretty good vacation. Of course there are always little things to complain about but if you go with an open mind you won't be disappointed.

  • Liked — cleanliness
  • Disliked — food
  • Stayed November 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank snowflake74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, 4 October 2016
Dear Guest:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
We accommodate many guests each day and we strive to make their stay a satisfying one.
We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.0 mi away
Barcelo Maya Palace
Barcelo Maya Palace
#6 of 17 in Puerto Aventuras
6,232 reviews
0.0 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,425 reviews
154.9 mi away
Hotel Barcelo Maya Beach
Hotel Barcelo Maya Beach
#11 of 17 in Puerto Aventuras
8,140 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
3,209 reviews
16.6 mi away
Occidental at Xcaret Destination
Occidental at Xcaret Destination
#72 of 209 in Playa del Carmen
12,091 reviews
19.1 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 209 in Playa del Carmen
3,037 reviews
Show Prices
Show Prices
Show Prices

Been to Barcelo Maya Colonial? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Barcelo Maya Colonial

Property: Barcelo Maya Colonial
Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 479
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Travel Republic (UK), Expedia, Barcelo, Priceline, Ebookers, Traveltool, S.L.U., TripOnline SA, Hotel.de, Evoline ltd, HotelQuickly and Cancelon so you can book your Barcelo Maya Colonial reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing