We were the first off the bus load to get to the desk.......
Initial task is to get what you want at the front desk, ground floor, 2nd floor etc...
We had confirmation from our travel agent 2nd floor / 3rd , but Katrina (who we dealt with while there) stated they didn't receive fax....emails are more efficient eh!
Well we (both couples) ended up on the ground floor...told nothing else available at this time meanwhile at least 12 couples were also being serviced
Guanajuato Room 6421 ground floor across from the theater, nice room but damp........the sliding door was twisted in its own frame so ot was hard to open and once you got it open you had to lift it and yank on ot to close......Reported this to the desk that this was not suitable Katrina said nothing else was available at this time, we would have to wait till the next day but she would have someone fix the door. While we were out someone came to fix it, opened it couldn't close it left it open, remember we are on the ground floor...
The next day we had access to a 2nd floor room, theater side, nice room, dry I checked the sliding patio door it was okay so I checked the fixed door (the one that's not suppose to move) with little effort I could slide it open even though the slider was secured..
To prevent the fixed door from sliding there is a bar on the left of the door against the frame that once istalled secures it....problem thre is the bar is accesible from the outside
The couple we went down with as mentioned also on ground floor against our wishes, said they were somewhat happy with the room even though it was backed onto bushes / trees etc which was also a path for the grounds people to get to the pool/beach/grounds. I checked thier patio doors you could secure the slider but the fix door agian with little effort you could open it....
"Good Security" have you had a thief problem there
Finally by the third day we were given rooms on the 2nd and 3rd floors
The Air Transat representative wasn't much help, told "her" of our ordeal her reply was we would have to take problems to the desk. I asked her in the meantime if our room get broken into who pays her reply was the same, I asked her to take our names, which she did and talk to the desk.............I'll bet this was filed under G after we left
During this whole smozel, we inquired about the pool / beach side rooms Katrine told us the rooms were an extra $90. per person per night........kinda steep isn't it considering outside of location the rooms look the same.....I don't buy that...anyone stay in these rooms????
It seems that once you are there, they have your money......
Anyways Departure is a joke. You have to check out of your rooms by 12:00, I guess for preparation for the next wave of pepole. If your departure isn't till 1500 hours they have an area to put your baggage as well as a change room... (they call it Hospitality) ....with showers and lockers. Or for an extra $60. you can have a regular room....We decided to keep one of the rooms we had.........not vey accomodating considering all the problems we had they would drop the charge.........
Outside of all this, the food was great and loads of it, most of the staff were great, the Corona was the best on tap but only at the front bar.....
This was our second time to the Barcelo Maya, would I go back...........??????????
Incidently asked your travel agent of possible spring breakers, we went down after ours EH!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Holiday Gems, Prestigia, Travelbag, Travel Republic (UK), Booking.com, LoveHolidays, Barcelo, Agoda, Hotel.de, HRS and Ebookers so you can book your Barcelo Maya Colonial reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Maya Colonial Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Colonial
- Barcelo Maya Colonial Beach Resort
- Barcelo Maya Caribe & Beach Resort
- Barcelo Maya Tropical & Colonial Beach
- Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras