We were supposed to stay at the Barcelo Maya & Caribe Beach, but it was closed and we were not informed ahead of time. In fact, three of the five hotels on the property were closed, including about 1/2 of the restaurants either due to lack of guests or renovations.
The Colonial has beautiful grounds, pools, and lobby areas. The rooms on the bottom floor smell like mildew no matter how many times they come and spray lysol. We also had the power go out 3x during our 8-day stay and our mini bar was broken until the last full day. The cleaning staff kept forgetting to fully lock our sliding door as well.
The buffet (only one was open) was okay, but just okay. The Seafood Restaurant was horrible, and many other guests agreed with me. We did not try the Thai Restaurant since the menu wasn't really Thai. The Japanese Restuarant is like Benihana, and they put on a great show, but the food is only okay.
We had a hard time booking our 4 nights at specialty restaurants because the hospitality desk (Edna) kept giving us wrong information, like were weren't allowed to book at the restaurants at the Palace (we found out she was wrong from several guests), she wouldn't book us on our first night there, but booked other guests right in front of us on their first night (and they got in later than us), told us that certain nights were fully booked and we found out later that was not true, and booked us on a wrong night (fortunately, the Japanese Restaurant was able to fit us in).
Over all the experience was good, especially since there was nobody there due to the Swine Flu scare. I wouldn't consider the service to be top-notch, but it is okay. Service at hotels in Europe was much better.
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- Also Known As:
- Barcelo Maya Colonial Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Colonial
- Barcelo Maya Colonial Beach Resort
- Barcelo Maya Caribe & Beach Resort
- Barcelo Maya Tropical & Colonial Beach
- Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras