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“Fantastic Resort”

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Barcelo Maya Tropical
Ranked #7 of 17 Hotels in Puerto Aventuras
Dundas, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Resort”
Reviewed 8 February 2012

The Tropical is a great resort and you have access to the Colonial, Caribe and Beach which all have something different to offer which makes your stay that much better. The resort grounds are well kept and the food was good, even the coffee was excellent! You do however have to make dinner reservations as soon as you check in because they fill up fast. If anything, you need to experience the Japanese restaurant, its a really fun time. The evening shows are excellent, our kids loved the Micheal Jackson show and the International dance show. What's also great about these resorts is there is so much to do for kids of all ages. Ours kids range from 13 to 17 and they could snorkel right off the beach, ride a dune buggy-like paddle boat, take scuba lessons in the pool and also enjoy the activities they offer on the grounds and at pool side. For small kids the Tropical/Colonial has a great water-park area and the Caribe/Beach also has a great play area. For young couples, well they have fun as well because the swim up bars are always rockin. The rooms are typical rooms but they are bigger then your average hotel room, but more importantly, they stock the fridge everyday and they do a great job ensuring the rooms are clean. My advice would be however to get a room on the third floor, then you don't run the risk of someone above you making noise, like dragging a chair (or something) across the floor. In addition, one thing that we found different from other resorts we have stayed at is there is no pool side/beach bar service, somewhat of a pain when you sit far away from the bar areas. However, if your a beer drinker then all you need to do is take a Big Bubba and help yourself to the self-serve tap. Overall, I would recommend this resort to everyone and thanks to the many staff at the Barcelo who made our stay at the Tropical an enjoyable one!!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Curtis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 6 June 2016
Dear Curtis R,

We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence.
Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again.
Once again thank you very much; we look forward to see you!
Best wishes,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (665)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Kamloops, Canada
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 February 2012

Extremely great staff except aquatic/water sport staff not friendly. Great and varied al la cart restaurants. A few bars to choose. Full access to Barceló Maya Beach & Caribe and Barceló Maya Colonial including all restaurants & bars, but not the Palace. lots to do around the resort. Great evening shows. Long drive into town but lots of great outings to choose from. Left our money visa's and passports out. No one got anything stolen.

Room Tip: Tip your maid couple bucks a day and you fridge will always be filled with lots of beer/snacks
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank sandyclipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 6 June 2016
Dear sandyclipper,

Barcelo Maya Tropical is lucky to have you as a guest, we deeply thank your loyalty to Barcelo Hotels & Resorts, your finest words regarding our staff is always much appreciated.
We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.
Once again thank you very much; we look forward to see you!
Best wishes,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 February 2012

Just returned from Barcelo 2/5/2012. This is our 8th A.I. vacation, and this was the best venue yet. Palace section was off by itself and seemed a little too stuffy for us. Tropical/Colonial side was perfect. In the middle of lots to do, new, clean and all amenities were close by. I thought the Beach/Caribe side was a little old and dated, but good bang for the buck as it was cheaper.

The Good:
- Tonnes of stuff to do for Adults/Teens and Kids. Entertainment crowd were engaging but not too 'in your face'
- One pool and the waterpark were for the kids, leaving the adults and teens to a whole big section on our own. You could watch the little kids in the other pools, but did not have to be tripping over them.
- Snack bar area was great with lots of choice and lots of room. Healthy food & not. Great burgers, and the bar was help yourself. Try a dark Bacardi or Malibu and fresh squeezed pineapple juice (Yummmmmm).
- Beach was nice. Snorkling we saw turtles, rays, eels and lots of fish off the beach. Dive shop is on site. Diving was OK but not super great.
- Food was well prepared with lots of variety.
- Japanese restaurant was worth it, but book early!!!
- Whole facility was busy, but never seemed crowded. You could always find a chair, space where you wanted.
-Try the sports bar, upstairs at the Maya Beach. It is out of the way, but you could get tipsy and play games (Jenga) with others who spoke a different language, and have a great time.
- Just the right size. Big, but you could get around easily. I think if you were at the Palace it would be harder.
- The fitness center was a wonderful facility. Had a massage as well. First class and reasonable.

The Bad:
- The kids got sick one day on the milk from the cereal :(
- Hard to get restaurant reservations.
- Italian restaurant was not very good. Buffet was better.
- Beds were hard. The sheets and pillows felt like plastic. If I had the room I would bring my own pillow.
- Had to pay extra for Malibu rum

The Ugly:
- Absolutely none. I would go back in a heartbeat!!!!!

Room Tip: All rooms in the Colonial/Tropical areas were good, and close to everything.
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank clmincgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 6 June 2016
Dear clmincgy,

We would like to thank you for choosing Barcelo Maya Tropical to expend this holiday
Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
We would be honor to host you again in the near future.

Best Regards,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sask
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 February 2012

hers a brief review of the colonial,check in was fast and friendly, we had a 2nd floor room with king bed in the guan bldg great location as you cant hear the theater at night, the food was decent at the buffets, but just like any resort ive been to gets boring after a while,alacartes were great, paid extra $15p/p to go to the french at the palace was awesome,never had issues with waiting for drinks, and drank bacardi 90% of the time.
happy friendly people that work there, nice grounds easy and quick to get to the other resorts, just the palace was farther away,the only issue i found was facecloths and hand towels seemed to be a bit of a shortage,.
we sat at the beach on the colonial side and on the caribe side. caribe is less windy, lobby bars were a little better at the tropical and the caribe .
i would definately return,

Room Tip: quiet would be jalisco at the colonial
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank rjnitro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 6 June 2016
Dear rjnitro,

We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation as well of your kind recommendation to your friends,
Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
We hope you will allow us the opportunity to serve your future lodging needs.
Best Regards,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay
Level 6 Contributor
104 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 6 February 2012

We had a great time at this resort. Our room was nice and spacious and was close to the pool and beach. We especially like the large bathroom. The beds were a bit hard, though. We found the service to be friendly and the food good. We had a lot of fun at the Japanese restaurant. Our waitress convinced us to do sake bombs! The beach was very nice. We loved the fact that there were palm trees for shade right on the beach. Note - There were a lot of children at the resort. They seemed to be having fun in the kiddie water parks. It would be nice if they did have some premium drinks that were not extra such as better Vodka and gin. Overall, though, we liked the property and would definitely return.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheeseheads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 1 June 2016
Dear: Cheeseheads

We thank your comments, since they help us to constantly improve, we appreciate very much you choose Barcelo Maya Beach Resort for your vacation as well of your recommendation on your review, we accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.

Best Regards,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fargo, North Dakota
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 4 February 2012

We spent 7-nights here the last week of Jan. 2012 and had a very nice stay. The resort is very large and requires a lot of walking which we found okay. The place is very well kept, and our only complaint was the bed and pillows could be softer. We didn't try any of the specialty restaurants so we cant review them. The Buffets we okay with a large verity of items to choose(you wont go hungry). I you like snorkeling make sure to bring you own equipment, as this place has a lot of sea life, we saw Turtles,small and large Stingrays, and all types of fish.
We would recommend this resort.

Room Tip: The nightly performances at the outdoor theaters can get pretty loud, request a room away from them...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dirod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 6 June 2016
Dear dirod,

We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.
Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again.
Once again thank you very much; we look forward to see you!
Respectfully,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 February 2012

Perfect spot, friendly staff and for us travelling with a kid with food allergies they were really accomodating. They prepared special plates for the kid, it was perfect.

Room Tip: Keep away from the theater unless sleeping with loud disco music is your thing
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MFV2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 1 June 2016
Dear: MFV2011

We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation as well of your kind recommendation to your friends,

Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Maya Tropical

Property: Barcelo Maya Tropical
Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya, Mexico - Puerto Aventuras

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