We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tropical paradise”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Barcelo Maya Tropical
Ranked #7 of 17 Hotels in Puerto Aventuras
Mississauga, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Tropical paradise”
Reviewed 28 October 2013

Okso where to begin , how about the front desk , Cleo checked us in , Timely efficent and with full of enthusiam , Cleo is an absolutely Marvelous front desk attenendant , helpfull beyond anyone I have had the experience dealing with at any resort !
We stayed in Premium suite 7109 , ground floor , could not have picked a better room for our location if I had done it personally .
The Restaurants and main dinning room are well managed and Maintained ,
We always saught out the same server a young fellow named Hosea . Hope that s correct . He's on top of the list as far as we are concerened .
The resort staff are all helpfull , friendly and extremely proffesional .
We had a wonderfull saty and only wish it could have been longer .
The enternainment at the Pavillion is excellent ,
Snokelling either side of the beach at the outer bouy's and a nice strip off to the left .
many fish and gurfriend saw a sea turtle , I saw Stingray
Please GO !!

Went to Tulum , Exha , and Playa Del Carmen , ( 5th Avenue , Take the bus , it stops out side the resort , wright out front $3 eac ) Also went snokelling for the day at the ecosanctuary .

All are well worth the cost .

So Glag we went to this resort .

Room Tip: 7109 ground floor
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 February 2016
Dear randy B,

We would like to thank you for sharing your comments regarding your past stay at Barcelo Maya Tropical, for you to know comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how we can improve.
We are glad to know you have encountered many good things at the Resort, especially that you think our staff is fantastic. We deeply appreciate you recommendation to family and friends.

We hope you will allow us the opportunity to serve your future lodging needs.

Best Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,608 reviews from our community

Traveller rating
    2,838
    1,117
    364
    179
    110
See reviews for
2,158
1,319
43
109
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (672)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Blackpool, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 October 2013

I stayed in this hotel from 7 - 21 October, and I have to say it was the best holiday I have ever had, not only because of all the wonderful excursions, but because of this hotel. Please do NOT take any notice of the bad reviews, they are either from a long time ago or from overly fussy people who look for things to complain about as a hobby.

The hotel and grounds surrounding were very clean, the garden was being tended to daily and all paths constantly swept. The beach was beautiful, pure paradise. The pool area was never too busy so you could always find a good sun bed, pools always clean.

The food here was exquisite, everything from the restaurants, the buffet (had different country themed food every night), the snack bars, all of it was freshly prepared and very tasty, it even has a great selection for kids and the variety of different foods was great!

The staff were what held the place together though, the way they work is out of this world. Everybody from the waiters, the hosts, bar staff, reception, shop keepers, housekeeping, gardeners etc. were so friendly, they always make a huge effort with you and make you smile, they work so hard to give you the best service and make sure everything is done as quick as possible. Please do not complain if one day they forget something or something takes longer than you expect, just remember how busy they are, they really do work so hard and they are the happiest, friendliest people I have ever met! They make the service back in England laughable.

All in all this hotel is beautiful, I will definitely be returning very soon.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Kristen9188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 June 2015
Dear Kristen9188,

Barceló Maya Tropical is lucky to have you as a guest, we cannot thank you enough for your kind comments.

We look forward to host you again. Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest quality services and facilities.

Warmest Regards to England, United Kingdom!.
*
La Gerencia
Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 October 2013

I stayed in the Maya Tropical from October 4th to 18th october with thomson holidays, we origionaly booked in the Maya Caribe but the hotel has closed down for a referb and re build.

Had a excellent time, the hotel is the best i have stayed at, the rooms were clean and spacious, hotel grounds were kept imaculate, the beach and the pool you cannot fault.

In the rooms you get a mini bar that is restocked everyday with 2 corona beers, 2 coca colas, 2 coke diet, 2 fanta, 2 sprite, 2 bottles of water, 2 orange juice and some nuts, this is good but in a couple of occasions were given corona cans with 2011 advertisment on that would make it out of date.

The weather was amazing, the pool and beach always had sunbeds avalible any time of the day, pool bar was a bit busy at times but have a tip in your hand and you will be seen quickly, they offer 1 hour free snorkling on the beach which is good to jump off the peir and swim with the tropical fish.

The food is amazing at the hotel, included in our stay we were given 9 a la carte invitations, resturants are seafood, italian, steak house and japaneese, the buffets are to a high standard too.

The only 2 things that let this hotel down is that the evening entertainent is soooooooooo boring nothing that was on interested us, throughout the 2 weeks were there they altenated between, the perfect couple, battle of the sexes, and cuban dancing. the second part is that the pillows in the room arnt that comfy

But all in all with definatly recommend this hotel and will visit again

Room Tip: ask for a room with a balcony the terrice rooms look quite open
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 012adam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 June 2015
Dear 012adam,

We would like to thank you for choosing Barceló Maya Tropical to expend this holiday!.

Our goal is complete guest satisfaction.

We look forward to host you again. Please do not hesitate to contact us any time before you coming back.

Respectfully,
*
La Gerencia
Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 October 2013

My travel group(12) is visiting BT again on Feb14 and can not wait. We have been a number of times and it never disappoints. From the great food to the beautiful grounds ..it is great. We have never had a bad experience. I fully recommend this as a wonderful place to get away from our COLD Canadian winters. The staff works very hard to make our stay the best. Always remember you are on holidays....nothing is that important that it has to be in 10 seconds. Just lay back and a have great MEXICAN vacation. And when you feel the service was not quick enough ...think about the last time you were in an 20 minute line up at TIM's and thought about a relaxing vacation in the sun. Enjoy....we did! We all voted and it was a 5 star for us!!!!!!!
TERRY

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 13terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 June 2015
Dear 13terry,

Warmest Regards to Calgary, Canadá!.

We cannot thank you enough for your kind comments. Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest quality services and facilities.

Once again thank you very much; we look forward to see you!

Sincerely,
*
La Gerencia
Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara Falls, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 October 2013

This review is a little late. I could not put the proper date in since the dates only go back to 2012. We stayed at this resort in January 2010. This was our second time staying at the Barceló. The first time we stayed at the Colonial in 2007. We prefer the Colonial or Tropical but would not stay at the Maya or Caribe sections since we prefer the air conditioned buffets and the Maya and Caribe buffets are open air with ceiling fans. The resort is Beautiful. Very clean. No bugs! The grounds are immaculate and very lush. The pools and beach are beautiful. Food is very good. Shows are good. It's paradise! We would definitely return to this resort. Our room was on the second floor in the Veracruz building.

Room Tip: We like rooms on the second or third floors.
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TAC499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 June 2015
Dear TAC499,

First of all, receive warmest Regards to Cataratas del Niágara, Canadá!.

We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.

We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.

We look forward to host you again in the future. Please do not hesitate to contact us any time before you coming back.

Sincerely,
*
La Gerencia
Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankford, Delaware
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 October 2013

My husband and I along with 2 other couples stayed for 5 nights/6days and had a wonderful vacation! I read tons of reviews before going!
It took 1 1/2 hr to get to resort from airport...made 2 other quick stops along the way! Upon arrival we were not greeted with a beverage ...actually noone spoke to us till into our rep from Olympus tours came over and then she took us to ck in...The young guy working at front desk was very friendly..(previous reviews said front desk staff was rude) Def not the case..check in was a breeze and we were off to our room..1st floor yucaton building...we were close to main lobby/restaurants/bar/theatre...the pools and beach were less then a 10 min walk away...loved our location!!! Rooms are spacious..nice to have the sofa and extra space when traveling with friends. Mini bar stocked everyday! The rooms however could use some updating and yes the mattress is very hard!
The pools and beach are beautiful..this is not a busy season so we never had trouble getting sunbeds any time of day..we hung out mostly at tropical pool bar where they have music and entertainment... my favorite bartender was Javier Aka J Dogg..(pool bar) he took great care of us and was a lot of fun! I do feel that they could do a little more entertainment by the pool...more crowd participation games etc..
We did not get to snorkle (bummer) because we put it off and we had rain the last 2 afternoons of our stay!
Food...the specialty restaurants were very good...(we got 2 for our length of stay) reservations were made our 2nd day for whole trip! The buffets were good however I would like to see even more choices! Not gonna comment any more on food because everyone has there own taste.
At night there is plenty to do...the theatre shows were great (ones I seen) also after the show the bartender will do an awesome domino effect with shots! There is also a piano bar with late night snacks on the colonial side...the disco jaguars is a very nice place however never got to busy during our stay not many dancing...but we still had fun! We did go to CocoBongo one night for my husband's birthday and had a blast! We booked this right by the pool with coco bongo rep...
They have a lot of shops in the plaza for souvenirs etc however we took a cab downtown 6 people/$30 total..we did all our shopping there for cheaper prices and it was nice to see downtown playa del Carmen..
The day before arrival was my anniversary the first night they delivered a small cake with bottle of champagne. On my husbands birthday a lot of the staff made him feel very special... they sang HB cpl times throughout the day!
Everything about this resort was beautiful...the grounds...the pools...the super friendly staff!
My one and only complaint (nothing the resort can fix) was the other travelers...most were very rude! We are the type to smile and say hola to fellow vacationers when passing in the halls and walkways or sit next to someone at the bar...most would turn there heads and not respond...not used to that where I come from ..but to each there own!
So all in all my only complaint would be a much nicer welcoming with drink ready when arriving!
We will def be returning to this resort...looking forward to 2nd trip when the beach/caribe are open back up and we have even more resort to explore! Don't listen to the negative reviews... this has been my favorite mexico resort by far.. a vacation/stay is only gonna be as good as you allow it to be! Don't dwell on petty minor things and you will have a fabulousl time!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kelkel928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 February 2016
Dear kelkel928,

We would like to thank you for sharing your comments regarding your past stay at Barcelo Maya Tropical, for you to know comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how we can improve. We are glad to know you have encountered good things at the Resort.

We hope you will allow us the opportunity to serve your future lodging needs.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 October 2013

Firstly me and my fiancé and two friends visited Barcelo Maya Caribe three years ago and had the most amazing holiday we could have ever imagined and this year decided we wanted to re visit Mexico again and book the same hotel. We booked at the beginning of the year to stay in the caribe and couldn't wait to be back! In august after reading reviews I noticed a lot of comments mentioning construction work in the beach and caribe which worried us. I began questioning Thomson who kept denying any work happening at the hotel. Eventually after weeks of wanting answers we were told the beach and caribe was shut until next year, we were absolutely devastated. Thomson then assured us that we would be upgraded to the tropical which at the time seemed to good to be true, so we didn't get our hopes up and was nervous at the thought of arriving at the hotel.

When arriving at our hotel the coach took us straight to the tropical which we were really excited about. We were greeted with a lovely glass of champagne which went down very well after a very long flight from manchester. Checking in took around 10 minutes max which really surprised me as I did expect some complications as we didn't originally book for this hotel. We were given a lot of coupons for money off lots of things at the hotel which did come in handy throughout the holiday! Also we were given 10 coupons to visit the different restaurants in the colonial and tropical. Staff are extremely friendly and from the moment we stepped foot back into this hotel we knew we made the right decision to come back :)

When making our way to the rooms the views throughout the hotel were just perfect. Everywhere was well maintained and looked very clean just as we had remembered. Our rooms were literally 5 minutes away from everything.. The reception, the buffet restaurants, the pools and the theatre! We were expecting the worst located rooms ever as we hadn't originally booked here and we didn't have to pay any extra for the upgrade.

The room we had was on the ground floor which I wasn't to keen on but as the holiday went on I got used to it. The views of the gardens were beautiful well looked after I don't think there was a day that we was there that we didn't see a gardener tidying the very tidy gardens! The beds are very large and comfy again just what we had witnessed three years ago, living area very large with a sofa, table and dressing table! The only downfall which only affected my fiancé was the tv in the cupboard..when we stayed in the caribe it was a flat screen on the wall with a brilliant picture, this tv was like something from the 90s with a rubbish picture. But to be honest who goes on holiday to watch tv? The bathroom was amazingly spacious brilliant shower and bath. They provide a hair dryer on the wall which is quite small but I managed perfectly fine and I have really long thick hair! Large wardrobe where you will find you iron on ironing board also the safe!

The pools at the tropical are very large and clean and from what we saw the colonial were the same. Plenty of sun loungers morning and afternoon so no need to get up early to guarantee a place by the pool. Pool bar staff are very friendly same as the daytime entertainment staff especially Emy she was lovely always smiling and stopping for a chat. Always plenty of activities going on at the pool and beach and they always try to get everyone involved. The beach is just perfect!! :D Again plenty of free water activities you don't be disappointed! On the reviews that moan about the noise from the construction the only possible way you could hear the noise would be if you stood next to it. We didn't hear a thing all holiday!

Buffet restaurants brilliant, excellent choice of food and never got bored. Waiters were brilliant always there to take an empty plate fill up your water or to offer more drinks. Although at first we did feel a little uncomfortable as in the caribe you were a bit more free and able to get you own drinks and wasn't seated you would find your own table. But again that's not a complaint just something we wasn't used to and did appreciate a lot although same can't be said for other guests at the hotel who were just rude and would have there food fed to them if they could. In the two weeks of staying here we only visited the steak and Italian restaurants as we enjoyed the buffet restaurants very much. Again brilliant food and service and it was lovely to have a change.

We booked our trips through our rep which was Thomson. We did coco bongo for the second time for this I would recommended VIP as you get to sit down and seethe shows properly. Otherwise you will be stood on the ground floor getting shoved from one spot to another. That aside great shows brilliant service and a very memorable experience :) we booked the silver dolphins package which is one of the best experiences we have ever done! Would highly recommend but make sure you take plenty of money as pictures and videos are quite expensive.

My fiancé booked for us to have a four course meal on the beach which was beautiful candle lit down the beach and around the table where we were seated to eat. They had music playing with the sound of the waves in the background. Very romantic!! My boyfriend proposed which made it extra special but even without that it was stunning. You have your own waiters one being a manger who was lovely very friendly. After this every time he spotted us eating in the buffet he would come over to congratulate us again and to make sure everything was ok. He was one of several members of staff who work extremely hard to provide you the best service possible.

After our second visit to the hotel I'm excited to be booking for a third visit next year, we will most likely book to stay at the caribe as we found the guests at the tropical are very rude and unappreciative towards staff which was annoying to watch. Also they don't believe in queuing at breakfast or dinner they think they can't just walk to the front. Thankfully the staff don't allow this and send them to the back.

We would 100% recommended this hotel :D

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Katy23x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 25 June 2015
Dear Katy23x,

We really appreciate your loyalty to Barceló. Thank you very much for sharing your experience, your scores and recommendations.

Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort and let us mention that we want you know that your comments and suggestions are taken seriously.

We look forward to host you again. Please do not hesitate to contact us any time before you coming back. Let us tell you that there have been renovations.

Warmest Regards to Manchester, Reino Unido!.
*
La Gerencia
Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.2 mi away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
3,373 reviews
0.1 mi away
Barcelo Maya Palace
Barcelo Maya Palace
#6 of 17 in Puerto Aventuras
6,781 reviews
1.6 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,655 reviews
Show Prices
Show Prices
Show Prices
18.4 mi away
Ocean Riviera Paradise
Ocean Riviera Paradise
#80 of 211 in Playa del Carmen
2,026 reviews
16.4 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#31 of 211 in Playa del Carmen
7,259 reviews
19.4 mi away
Dreams Tulum Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Barcelo Maya Tropical? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Barcelo Maya Tropical

Property: Barcelo Maya Tropical
Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
TripAdvisor is proud to partner with Expedia, Barcelo, Prestigia, Booking.com, TripOnline SA, Cancelon and getaroom.com so you can book your Barcelo Maya Tropical reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya, Mexico - Puerto Aventuras

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing