50 of our family and friends congregated at this resort for a wedding (the wedding itself was rather special).
I prefer smaller resorts, but had no choice as this was a family/wedding event. This property has 12 buildings alongside one another (all Barcelo Mayas). If you don't like to walk, I would not suggest going here.
The beach was long and very nice, it had good snorkelling spots very nearby the shore. The beach can be rocky in places due to dead corals nearby. Once you get familiar though, you can often stick to a section that's mostly sand.
Our room was at the veracruz, it was a bit of a walk to the buffet, beach and tennis courts. Otherwise the rooms was very nice, and we got a huge self enclosed balcony. The mini bar was stocked daily, and the cleaning ladies are super nice and efficient. There are times where there was no hot water, though it would last a maximum of 3 hours.
They are horrible, a lot of the older folks were compalining of back pain. Substandard for a resort claiming to be more than 4 stars.
We really like the kids waterpark! Watch out though, adults and babies are not allowed to play on the slide.
The tennis courts were perfect and seemed newly resurfaced, never had problems getting one.
The convention center and nightclub were also convenient especially for the actual wedding day.
I can't say it was bad, but I can't say it was great either. I found it a bit bland, though the selection was very good. I liked the Japanese over the seafood and steakhouse ala carte restaurants.
Service at the restaurants and buffet was impecable! I have been to all inclusives resorts more than 15 times, and this is the best buffet, bar and restaurants staff I've ever encountered anywhere! I would say that the service was excellent except for one incident.
We had issues with one front counter person (her last name was Gonzalez, didn't get the first name since her hair was blocking it on name tag), who made a pregnant lady with child wait for her room for an hour and refused to give a second card key. I thought it was funny how she argued with me about the second card, while in that time period another front counter person made the second card in two seconds, and handed it to me. Ms. Gonzalez seems to know nothing about customer services and should summarily be fired. Everyone else was great.
I would have rated this resort service a 5 star (first time in 14 tries), had it not been for Ms. Gonzalez.
Really Ms. Gonzales I've never been denied a second card in all the times I've been to a resort.
We enjoyed our stay here, but prefer smaller resorts. I'd come back, if the price was right, but would check for smaller resort first.
This resort gets a thumb up for any parent! Good for kids and families.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya, Mexico - Puerto Aventuras