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“Had a wonderful stay” 4 of 5 bubbles
Review of Barcelo Maya Tropical

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Barcelo Maya Tropical
Ranked #5 of 17 Hotels in Puerto Aventuras
Wisconsin Rapids, Wisconsin, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Had a wonderful stay”
4 of 5 bubbles Reviewed 25 January 2014

First off I want to say I was a little concerned because I had read quite a few bad reviews regarding the beds being very uncomfortable and hard. I must say I had no problem with the beds being hard or uncomfortable and I have a back problem. We found the beds to be very comfortable. The resort and grounds are beautiful and the staff are all friendly and easy to speak to. The food at the buffets are average but the specialty restaurants were very good and worth going to. The drinks were also average and not very strong but we would just ask for doubles and they were fine. The beach is very beautiful but is rocky in a lot of places. The day we got arrived there was a beautiful spot in front of our resort (Tropical) but it was quite rocky. The second day a young girl had moved some rocks and cleared out a path to get in the water which everyone took advantage of. By the third day all the rocks were gone on that section of the beach and it was wonderful, although I don't know what happened to them? There was a nightly show which was different every night and usually entertaining. Had a very nice pool and one of the largest swim up bars I've been to. The only problem we had was that we are not very fond of air conditioning unless it is really hot, which it wasn't. We could not adjust the temperature setting of the air conditioning. We would raise the setting but it would default to the setting it was at. We usually just shut it off and left our balcony door open. My husband thought the resort was to big, which it is very large but I didn't have a problem with it. All in all I would definitely return again. It was the best resort I have stayed at in all our trips to the Cancun/Riviera Maya area.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 29 July 2014
Dear Michele S,
Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction.
We thank you very much your comments and we will work to improve every day. We look forward to hosting you again in the future.
Sincerely,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,173 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (622)
Date | Rating
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English first
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

First of all, It is not very clear on the websites, but the Barcelo Beach, Colonial, Tropical, and Palace are all connected and share one very long beach in that respective order. Also, the quality of the shoreline and ocean increase in quality in that respective order as well. While the Beach and Colonial beaches have more garbage and seaweed wash up on shore and many rocks, they have the water sport activities center, a long pier into the water for diving or spectating, and a dolphin tank right on the beach. The Tropical had many (sharp) rocks in the water, but it was okay because a short 30 second walk over was the Palace beach which has a perfectly smooth bottom. This was definitely a good place to snorkel as well, many fish and the occasional sea turtle and ray. **Active LIFEGUARDS on duty** (this is important to some people).
The pools were great, beautiful, very large, contained fountains, easy entrances, surrounded by hammocks, and lounge chairs. There was a small water park for children right next to it, ping pong tables, giant chess set, henna tattoos, hair braiding, ceramic painting, beach shop, etc... and of course a very good BEACH TOWEL SERVICE.
The resort was beautiful, kept very clean, bags were brought to the room quickly, rooms were cleaned quickly. All pathways from the lobby to the rooms and restaurants were covered walkways, so that is very nice in case it rains or whatever. My only complaint about the room was that the blankets and sheets were not very soft or breathable, but I cant blame the hotel for wanting a sturdier bed set with so many children and people drinking.
Food and drinks were great and always available. The reservation dinner restaurants were great (there were a few restaurants at the Palace that were not included for Tropical guests, but only $25/person if you really wanted to go). Also, if you wander into the hotel that you do not belong to, the bars and restaurants will not serve you, you may use their bathrooms, pool, tour services, water aerobics, etc... but no food or drink for you.
I went with family, so we did not stay up late partying, but there are definitely options to party, there is Coco Bongo off the resort available as a tourist attraction, there was a resort disco that I didn't o to (it might be good), there are nightly shows (they weren't the best, but they weren't terrible either), a band plays after the show so you could stay and dance/listen, etc...
Overall very great if the weather is great... if the weather is off, then I suggest taking tours; Mexico is beautiful.

Room Tip: All rooms are great, but remember Sun rises in the East and sets in the West... are you willing to h...
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Ekrause65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 28 July 2014
Dear Ekrause65,

We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on Housekeeping, Food and Beverages issues to improve them.

We hope you and your family will allow us the opportunity to serve your future lodging needs.

Sincerely,

Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*
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New Hampshire
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 21 January 2014

If I had never been to an all-inclusive before, I would have said that this was a fabulous hotel. But I have been to about 8 others (5 in Mexico), so I'm comparing it to others. The food wasn't as good as the Iberostar and Riu hotels I've stayed at. The dessert selection was really poor and they won't let you take food out of the dinning room for some reason. Also different than other AI's, they don't have the liquor bottles in your room, they give you very few beers in your fridge and when you go to the bar they won't let you have certain liquors, unless you have Premium rooms. I'm not talking about the top brand of vodka, etc - I'm talking about Kahlua, etc. And there are no palapas at the beach.
On the plus side, they have the most beautiful beach with really calm water. I don't know if it's always calm there. The grounds were beautiful. And the beds were the most comfortable.
So would I go back there? Probably not. If you've haven't been to some of the other AI's around Riviera Maya you will probably love this though.

Room Tip: Request a room on the 2nd or 3rd floor
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  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Lives4thewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 29 July 2014
Dear Lives4thewater,
We would like to thank you for the time you have taken to share your comments regarding your past stay at Barcelo Maya Tropical, we want you to know that the comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how we can improve.
We hope you will allow us the opportunity to serve your future lodging needs.
Best Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

I can't say enough good things about this resort... it's my second time there and it was as Amazing as the 1st time. We went the 2nd week of December 2013 and it wasn't crowded, just warm enough without being too hot! We loved everything about it including; huge, beautiful beach where you can swim, jump wave, snorkel or just enjoy the very, gorgeous facilities, they have an amazing assortment of food and drinks, the . Our room was clean and spacious, the staff was always helpful and courteous. We loved the fact that we never needed to leave the resort for anything... tons of shopping, there was plenty to do - in fact we didn't get half of it fit into our stay, so we are planning a trip for the whole family next year! :)

Room Tip: It's good to take your own snorkeling equipment - even though they have some to check out - then...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank KallyWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 28 July 2014
Dear KallyWA,

We would like to thank you for choosing Barceló Maya Tropical to expend this Mother - Daughter trip!. We really appreciate your loyalty.

Our goal is complete guest satisfaction.

Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest quality services and facilities.

Warmest Regards to Washington.

Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*
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Jenner
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

This was my third stay at the Barceló, when my extended family decided to go on a vacation together, I chose the Barceló as our destination. We did have a little trouble with check in, there were 13 people all together and we were traveling from different destinations. When we had all arrived we split the rooms up to fit our group best. When we sent two of our members to their room they found other people in the room. We went back to the front desk to sort it out, so they sent them down to another building, the staff offered to take the luggage, but we figured they were young and they could handle it, when they got to their new room, they found that it was also occupied. At this point it was just funny! We laughed about it, and they finally found us a third room that was empty.

I was a little disappointed in the New Years Celebrations! To be in the theater to celebrate you had to purchase a bottle of Dom Perignon, I thought all inclusive meant that everything was included. We were asked to leave the theatre, so we went and sat on the beach and enjoyed the beautiful night and the stars.

The food was good as usual and we really enjoyed the Japanese a la Carte. The buffets have a different theme each night and there is always a great selection. I love the egg stations for breakfast and the omelets are always great. Take some money with you to tip the egg chef's.

My only complaint would be that the wi-fi is very poor and it is not free like at other resorts that we have been to. Also the beach is getting to be very rocky, I didn't remember any rocks in the ocean.

We had a great family vacation and we all had a great time.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank CarmenStop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 29 July 2014
Dear Carmen Stop,
We are very grateful to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical as well as your kind recommendation to your friends and family. We accommodate many guests each day and we strive to make their stay a satisfying one as our goals is to provide service and facilities of great quality.
Once again thank you very much, we would be happy to have another opportunity to host you and your family in the future.
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tularosa, New Mexico
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

Visited the first week of November 2013. Was wonderful, relaxing stay. The food was good, the pool was terrific, and service fabulous. Would definitely stay here again. The show at night were just ok, but the rest was great!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank percyqh55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 29 July 2014
Dear percyqh55,
We would like to thank you for having choose Barcelo Maya Tropical. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
We look forward to host you.
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lebanon, Virginia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Looking at the reviews, preparing to book our next trip to the Barcelo. We have been going for several years, and have stayed at both the Barcelo Beach and Tropical. We have never had any issues with this resort, it is Paradise. The staff are all very friendly; including management; just remember they are people to and are there working, a few dollars in tip money goes a long way. Internet has never been the greatest here, but hey your on vacation, who needs it. The grounds are absolutely beautiful and very clean, as well as the rooms. Always something going on at the pool or the beach. Even in the evening at the lobby bars. I just can't say enough good things about this place and can't wait to get back there this year. We will stay here for many years to come. We are usually there during Christmas time, but as our situation has changed, so has our travel time. Interested to see it during a different part of the year.

Room Tip: All of the rooms are great. If you want the pool/beach view, you have to upgrade. Never had a prob...
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Michelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, 24 July 2014
Dear Michelle...

We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barceló Maya Tropical for your vacation.

The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving.

We would be honor to host you again.

Sincerely,

Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*
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Additional Information about Barcelo Maya Tropical

Property: Barcelo Maya Tropical
Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya, Mexico - Puerto Aventuras

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