We just got back from our 9 nights stay. Westjet is super good and we arrived in hotel as planned around 3: 30pm via USA Transfer(They are really good company with great service). The bad experience started from check-in, I was told by the front desk girl that my two rooms are in Colonial, not Tropical. I asked why, she is like well, all rooms in Tropical were sold out, and they didn't get my room information in time. I am like then whomelse get those Tropical rooms if I could not get them, my booking was done 8 month ago! She is like, umm, inside their system, Colonial is treated the same way as Tropical. I was standing there for an hour until eventually a supervisor showed up and she gave me two adjoining room in Tropical side. I am not sure how could this happen like that, does that because I booked via expedia, or because of my Asian name, so they put us anywhere they want to? It is still a puzzle to me, and I don't wanna recall this part too much since it really ruined my good mood of vocation.
For the 9 days stay, overall it is great. We do enjoy the beautiful beach, swimming pool, dock with snorkelling and the food/drink there. Kyoto restaurant is excellent. Buffet has so much varieties. Compared to the cruise trip we experienced, service is not that great. The night show is great and I can tell that the singers/dancers are trying really hard to entertain. We took Collectico serveral times to visit Akumal, Tulum, Xplor and Playa De Carmen. It was quick, safe and cheap. One thing to add, the TV in the room is still the old style one with bad image quality, that is a disappointment. But it does have lots of good channels.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya, Mexico - Puerto Aventuras