I have stayed in around 14 resorts in Cancun and the Riviera Maya area in the last 8 years, we went with a group of 15, someone in the group recommended this resort, and
we had the worst experience in service that you can have. We couldn't get reservations for 2 days , (our stay was of 5 days), when you talk to the reservations center for help in this issue or customer service, they had the worst attitude , they forget that you were on a vacation and that you paid for been treated well. I know this is not a 5 star hotel, its a 4, or 3.5 resort in the installations and grounds, but its less then 1 star in service. All of our group had issues, we even had strong discussions with the personal, we try to speak with the manager and no one never appear, when you call guest service they just left you in the other line with no answer. Go to many other nice resorts in this area instead of this hell of service resort. I have 1 hour that I arrived to my office from this trip and couldn't wait to write about this.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras